attn: vodacom3g

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Turiko

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Hello

Could you kindly get someone to please sort out the basestations in Robertsham, Johannesburg

There is no signal again. Since we do internet banking this problem with no signal means we cannot get SMS'es for the internet banking, which as you can imagine, is pissing me off because I have to pay people today.

The phone lies here most of the day, keeps saying "searching"

The poor signal started about a week ago again :mad:
 
Turiko said:
Hello

Could you kindly get someone to please sort out the basestations in Robertsham, Johannesburg

There is no signal again. Since we do internet banking this problem with no signal means we cannot get SMS'es for the internet banking, which as you can imagine, is pissing me off because I have to pay people today.

The phone lies here most of the day, keeps saying "searching"

The poor signal started about a week ago again :mad:
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Welcome back! The forum actually asked me to switch off your towers to get you to come back again :)

Please, please fill in the details as per my sig below and PM to me. The better info you give, the quicker people can respond.

Tx!
 
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Turiko,

Still waiting for your PM.

This is the 3rd or 4th time that you've complained about coverage issues but when I ask for details, I never get a response.

You do understand that if I don't know where to send the people, they can't fix your problem?
 
Maybe he cant get online with the towers searching all the time :D
 
Garbled Speech 10-11-2008

Yet again... Vodacom Problems. Amazing how these problems never occur on MTN :rolleyes:

Every single call I have received today, since this morning results in me hearing robotisized garbled speech. Signal strength has been good at all times.

This is COSTING ME MONEY because people cannot REACH ME because I CANNOT HEAR WHAT THEY ARE SAYING. What happens now if it is a very important call, and I cannot hear them.

When this contract expires, I am going to strongly consider installing more Telkom landlines, and changing service provider, as this is getting ridiculous.

I have had many problems since the beginning of this year with Vodacom, and it is not the handset.

Can you please sort your network out eh vodacom3g?
 
Turiko said:
Yet again... Vodacom Problems. Amazing how these problems never occur on MTN :rolleyes:

Every single call I have received today, since this morning results in me hearing robotisized garbled speech. Signal strength has been good at all times.

This is COSTING ME MONEY because people cannot REACH ME because I CANNOT HEAR WHAT THEY ARE SAYING. What happens now if it is a very important call, and I cannot hear them.

When this contract expires, I am going to strongly consider installing more Telkom landlines, and changing service provider, as this is getting ridiculous.

I have had many problems since the beginning of this year with Vodacom, and it is not the handset.

Can you please sort your network out eh vodacom3g?
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Turiko, I've asked time and time again that you send me your details so we can look at your problems. Yet you seem to refuse to do so.

I really can't help you if I don't have these details. Surely you understand?

I also need to ask why you insist on using Vodacom if you find MTN so much better and you don't seem to want Vodacom to resolve the problem? The more cynical amongst us would start to think that you DON'T want to resolve any problems. :confused:

So, I really can't help if you don't want to be helped. Your call.
 
Turiko said:
Yet again... Vodacom Problems. Amazing how these problems never occur on MTN :rolleyes:

Every single call I have received today, since this morning results in me hearing robotisized garbled speech. Signal strength has been good at all times.

This is COSTING ME MONEY because people cannot REACH ME because I CANNOT HEAR WHAT THEY ARE SAYING. What happens now if it is a very important call, and I cannot hear them.

When this contract expires, I am going to strongly consider installing more Telkom landlines, and changing service provider, as this is getting ridiculous.

I have had many problems since the beginning of this year with Vodacom, and it is not the handset.

Can you please sort your network out eh vodacom3g?
Click to expand...
I strongly recommend that you try Telkodemonopolies' new 3G network, and you never know, it might even have been Reuben September calling from his new network to find out if you want to switch to Telkodemonopolies.

If you actually want some help, then provide v3g with the info he has repeatedly asked you for - I know I have read those posts.
 
Got to love South Africa, where the companies/service providers/evil overlords think the customer is the enemy... I am rather glad I am leaving this place later.

Anyhow I solved the problem myself, went and got a prepaid MTN SIM, and put it in my own phone and changed all my important services (such as the security company and the bank) over to that MTN prepaid. Works, all the time, every time.

I eagerly await 2010 when this vodacom contract ends and I will take great pleasure in telling Vodacom to shove it as Vodacom is clearly not interested in my money anymore. Got bigger fish to fry eh? Spend over R500/month on a contract (R6k p.a.)- not good enough. One would think that in this economic climate it would be important to retain customers. Clearly not, some of us just have the wrong friggen idea. All I can say is, if I treated any of my customers this way I'd go out of business by March '09, and with that, lose my house, my car, and everything I've worked for, which clearly doesn't mean a jot to anyone here. But let's not forget, when you become a company as big as Vodacom, all you care about is $$$$$$ nothing else. Pure Greed!

Why should I fill in forms when there is a problem with your equipment.. iBurps, or Telkom, or any other SP are not as bad as they are, do not even make me jump through hoops like that, they send someone out without making me fill out forms/submit info, which, quite frankly could be misused. That info can be used to positively identify me on this forum and I choose not to allow that, as it is MY RIGHT to privacy especially since I do not trust South African forum admins.

Stop treating me like a 419 scammer. This is all I have to say. I do not expect a response since I solved the problem myself, but you can bet your ass I am going to tell everyone about this, even the people I work with, my business associates, everyone.

It is about time the customer in this country stood up and fought back against these cartels!

On and so by the way... the garbled speech continues. Received a call from a telemarketer yesterday I couldn't hear them in the garble... with full signal. :rolleyes: figures.
 
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Why should I fill in forms when there is a problem with your equipment.. iBurps, or Telkom, or any other SP are not as bad as they are, do not even make me jump through hoops like that, they send someone out without making me fill out forms/submit info, which, quite frankly could be misused. That info can be used to positively identify me on this forum and I choose not to allow that, as it is MY RIGHT to privacy especially since I do not trust South African forum admins.
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Because that's how you get problems solved? All you've done is had a hissy fit and swapped to MTN (which I've had way more problems with than vodacom). Not filling in the forms means v3g has this info:

Name: Turiko
Area: ???
Problem: My signal is bad!

See how that might be hard to go on? And if you paid attention to the link in v3g's sig, you'd notice there are a number of ways to report a problem.
 
AntiThesis said:
Because that's how you get problems solved? All you've done is had a hissy fit and swapped to MTN (which I've had way more problems with than vodacom). Not filling in the forms means v3g has this info:

Name: Turiko
Area: ???
Problem: My signal is bad!

See how that might be hard to go on? And if you paid attention to the link in v3g's sig, you'd notice there are a number of ways to report a problem.
Click to expand...

The irony is, you must be living in a dream world. Answer me this: Why does iBurst, MWEB, and a host of others not want my entire pedigree when something has broken- they take my word for it and sort it out. As for your MTN problems, that's probably just your bad luck. I've had a lot of experience with MTN, back when I used to repair cellphones for a living, I had an MTN company SIM. As I recall I never had problems. Vodacom, on the other hand, problems, problems, problems... from day one.

I never really gave a sh*t about it until recently when my armed response and internet banking *had* to be tied to my mobile. It's not nice knowing that people cannot reliably get hold of you when it matters, because the network always has problems, or telling your staff that their salaries will be paid late because the internet banking SMSes don't come through, not to mention all the countless SMS'es I've sent over the years that never arrived. Had to pay for them, but ja, I have no recourse whatsoever. I must just be a good little SA consumer and bend over for more bone up my arse from the SA cartels. Enough is enough!

As for the info being hard to go on... how much more must I give? I've given the area, there's only one frikken basestation here and it's in Telkom's exchange yard How much more info do you need? Must I give you GPS co-ordinates and other crap too, to help Vodacom find their own basestations... FFS. Talk about spoon-feeding.


As for the comment about SA "being the best place in the world" (and this is O/T) I want to hear what you have to say after you've been attacked in your own home and your wife and daughters raped.
 
Turiko said:
I must just be a good little SA consumer and bend over for more bone up my arse from the SA cartels. Enough is enough!
Click to expand...

Last time I looked, it took at least two to make a cartel, and your beloved MTN is one of them, so don't give away that tub of vaseline just yet...
 
Amazing how a complaint about one service provider can lead to personal attacks. You also a vodacom employee?

Let's see where this thread goes :)
 
Yes, loads of personal attacks in here. To clarify, a personal attack is calling you something :D

I know you'll probably just assume that I work for Vodacom or for some reason hate you but think about this situation:

You're reporting a fault by Vodacom's scope of support so there are extra things you have to do. Note how in the "how to ask v3g for help" thread it says:

Vodacom participate in this forum, not to act as an official support channel but to give feedback, comments, answers, etc. on various issues and to give forumites a near real-time ability to interact with Vodacom in a more informal manner. Formal support channels exist and these should be used.

However, if you really battle with 155, have already got call ticket numbers, etc. but feel you're not getting anywhere after trying, feel free to let me know and I'll see if I can help.

In such a case, I'm here to help. But if you've not already made contact with the formal support structures, please do not use myADSL as first-line support. Vodacom's got thousands of people ready to do first-line support and we cannot duplicate it here. It's really not why I'm here.
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So therefore, there are rules you have to follow. Same as if you reported it to Vodacom itself via 155 or similar you'd have to give details. They're really not going to listen to an unsubstantiated claim that "something" is wrong in your area without you giving them cell number etc etc. You could just be screwing around :)

As for my MTN problems, I think it's more the area I'm in currently. MTN simply doesn't have a lot of coverage and (unlike you), other people have reported the same problem :)
Saying it's "just my bad luck" can just as easily be applied to you.
 
AntiThesis said:
Yes, loads of personal attacks in here. To clarify, a personal attack is calling you something :D

I know you'll probably just assume that I work for Vodacom or for some reason hate you but think about this situation:

You're reporting a fault by Vodacom's scope of support so there are extra things you have to do. Note how in the "how to ask v3g for help" thread it says:



So therefore, there are rules you have to follow. Same as if you reported it to Vodacom itself via 155 or similar you'd have to give details. They're really not going to listen to an unsubstantiated claim that "something" is wrong in your area without you giving them cell number etc etc. You could just be screwing around :)

As for my MTN problems, I think it's more the area I'm in currently. MTN simply doesn't have a lot of coverage and (unlike you), other people have reported the same problem :)
Saying it's "just my bad luck" can just as easily be applied to you.
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I have phoned 155 before in connection with that awful "Farmall" basestation in Northriding, they didn't make me jump through hoops, which proves to me one thing, that this forum is defnitely the waste of time, precisely as some people claim it to be! 155 didn't solve the problem in this particular case, so I took action and decided to rather go with another cartel that works, note the keyword "works" yes it is expensive but I need reliable communications, which is too much trouble for Vodacom at present to worry about poor old me.

As for the word "hate" you brought it up, not me, but I do suspect you're part of the Vodacom fan club. Do the ads do it for you? I have really nothing further to say and any more attacks at my character or because I complain, will be dealt with via RBP. It is rather curious to me how arrogant South Africans have become. I have moved on to other boards, run by Americans and British people, hosted in their respective countries. What a liberating experience compared to here. People still have manners on those boards, unlike here.

And to think I get told I can't complain because I didn't/don't vote. We haven't even had the election yet and already I am getting given a hard time because I complain about telecommunications service providers. I can only imagine what life will be like on this forum in 2009 after the elections.
 
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Nope... like I said - I'm on MTN, not Vodacom :) In fact I dislike Vodacom for a lot of things they've done/are doing. Support just isn't one of them and it hasn't been a problem for many,many other people I know of.

any more attacks at my character or because I complain, will be dealt with via RBP.
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I'm sorry if you feel threatened by anything I've said - that isn't my intention and I've certainly never attacked you or your character. All I've said is that there's a process which is clearly laid out for using v3g to solve your problems. You refuse to follow that process so therefore you can't expect help. Simple really :)

If you've gone through the normal channels (155) and you're unhappy then there are a number of channels you can follow - most of which are outlined in v3g's sig link. One of them happens to be v3g himself and attached are the guidelines for effectively forcing him to go outside his scope and try to help you.

And to think I get told I can't complain because I didn't vote.
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Werl, if you didn't vote in the last elections out of choice then you certainly wouldn't have much grounds to complain about the elected administration. Anything else is totally open of course, including Vodacom. :)
 
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