Dolby
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I've got the facts at home - but I think 2012 (62,000) and Jan 2013 (68,000)
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- Thread starter Dolby
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I've got the facts at home - but I think 2012 (62,000) and Jan 2013 (68,000)
Drifter
Honorary Master
Damn, so it is more than a year. *****e. Your only recouorse now will be ombudsman, Audi Germany feel feck all. (Same with VW Germany). Good luck Dolby, this sucks. IMHO, if I were in your shoes, I would get rid of it as soon as you can.
Rouxenator
Dank meme lord
Just out of interest, how many high performance did the previous owner have so far? The clutch in a car like the S4 takes serious stress if you drive the car to the max. I have driven and been passenger in two '93 C4 S4s and the gear shifts are brutal if you are quick with it.
That said in this case I think the problem is with the replacement parts being used and not driver error. If it is not that then there might be something wrong with the gearbox causing the premature clutch failure.
That said in this case I think the problem is with the replacement parts being used and not driver error. If it is not that then there might be something wrong with the gearbox causing the premature clutch failure.
Sinbad
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The guy made it to 60000km on one clutch.
Three then failed within 15000km
There's a problem there
Dolby
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... and there is my #1 issues with the Audi SA feedback - they're not willing to assist on why or bother with investigation when they should
Dolby
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Actually - a friend suggested that.
I don't know all the technical bits, but he said if you reverse on an uphill you'll pick it up. And yes - reversing I pick up the shudder more than any other time. But according to the warranty claim, I think this was replaced (will check tonight)
How do they break?
I don't know all the technical bits, but he said if you reverse on an uphill you'll pick it up. And yes - reversing I pick up the shudder more than any other time. But according to the warranty claim, I think this was replaced (will check tonight)
How do they break?
Drifter
Honorary Master
That will be SERIOUSLY slack from Audi if they didnt get the flywheel skimmed with the last clutch, unless it's a dual mass and they took a short cut and didnt replace it with the previous motorplan claim.
Rouxenator
Dank meme lord
All biased opinions aside, I find that an utterly stupid approach to take. There could very well be bigger problems causing the clutch to wear prematurely. By refusing to open it and taking a look the are merely buying more time.
Perhaps because they are betting on either the car being take to a private mechanic, which you pay for and probably voids the warranty, or because they hope you will pay and then the car will be out of warranty before the next clutch fails.
silver6933
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Speak to gavin at norbrake
5 Top Rd, Boksburg 1459
011 894 2371
He can give you some independent advice.
For example, if the pressure plate is blue, indicates a slipping clutch.
But in the end it needs to be opened.
Here is the issue with dealers that sell 'sports cars'(not only Audi). They will not replace the clutch under warranty as they have it in their head that these owners ALL race and abuse their cars.
Now they used to say driver abuse, but due to legal challenges, they now say 'driver incorrect operation.'
I am sorry you are experiencing this frustration. But be aware that this happens across all car makes.
5 Top Rd, Boksburg 1459
011 894 2371
He can give you some independent advice.
For example, if the pressure plate is blue, indicates a slipping clutch.
But in the end it needs to be opened.
Here is the issue with dealers that sell 'sports cars'(not only Audi). They will not replace the clutch under warranty as they have it in their head that these owners ALL race and abuse their cars.
Now they used to say driver abuse, but due to legal challenges, they now say 'driver incorrect operation.'
I am sorry you are experiencing this frustration. But be aware that this happens across all car makes.
SauRoNZA
Honorary Master
Well that's what I'm thinking.
Would imagine the S4 is running a dual mass, but not sure.
What are in the T&C's of the sales agreement you signed? Was it a regular sales agreement as if you had purchased the vehicle from Audi Pre-Owned? There must be a 6 month CPA clause in there then for any defects.
Is it not worth paying to have the fault diagnosed at least to have more information to go on? At this stage it is impossible to say what caused the failures so close together, but to me it points to something in the drivetrain that was not returned to factory spec when the clutch was replace.
I know clutches are a difficult baby for dealers and customers. I have been in plenty of cars with various people who use the clutch as a brake on steep inclines. Can't expect the dealer to be responsible for abuse like that (I'm not saying this in any way applies to your situation). The fact that this failed again so soon after you bought it points to a problem with the original repairs.
I have had my fair share of repeat repairs at Audi in the past where they replace each part in the chain until you stop coming back.
Is it not worth paying to have the fault diagnosed at least to have more information to go on? At this stage it is impossible to say what caused the failures so close together, but to me it points to something in the drivetrain that was not returned to factory spec when the clutch was replace.
I know clutches are a difficult baby for dealers and customers. I have been in plenty of cars with various people who use the clutch as a brake on steep inclines. Can't expect the dealer to be responsible for abuse like that (I'm not saying this in any way applies to your situation). The fact that this failed again so soon after you bought it points to a problem with the original repairs.
I have had my fair share of repeat repairs at Audi in the past where they replace each part in the chain until you stop coming back.
Dolby
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a) Porsche aside, I've believed a maintenance plan is attached to a car itself and transferred on sale to the new owner. It's been like that since the beginning of time, so regardless of where a car is purchased, I get maintenance. Always worked like this. However Audi SA are saying because it was purchased privately, they've decided they can't help more. However, they'll happily honour the remainder of the time and accept R40k-R60k for the extension ...
On that point, the car went through an Audi dealer. It's on their books ; it went in their stock ; they were paid and they did the relevant checks. Even their system points out it was bought through Audi. The car was dropped off at Audi and collected at Audi a few days later.
b) I'm not expecting a dealer to do anything if abuse. But then maybe prove it? Show me paperwork / diagnosis on either the 1st or 2nd clutch? Prove it to me? When I took my car in now they just said 'sorry!' without diagnosing. Same as I won't expect them if drive abuse, they can't expect me to sit with a defect Audi product before they have diagnosed anything
silver6933
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Either use a
RMI ombudsman
or a lawyer.(this will not be cost effective)
RMI ombudsman
or a lawyer.(this will not be cost effective)
Dolby
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They're trying everything they can to write me off - however at least they've offered a diagnosis at my own cost. Still no diagnosis on why the second clutch though :
We do regret the unfortunate situation you currently face, but we would like to clarify our position. Abnormal wear and tear is not covered under the Audi Freeway Plan and it’s important to consider that your vehicle was purchased privately, and not through an approved Audi dealer - the clutch replacement therefore needed may be related to the driving style of the previous owner. The dealership is willing to carry out a full diagnosis upon authorisation from yourself. We are committed to honouring our obligations of the Audi Freeway Plan, provided it falls within the terms and conditions thereof.
Except - their own T&C say that FWP is transferred from owner > owner? By the way, as mentioned car was brokered through Audi West Rand for a fee ; taken into their stock ; 80 point preapproved check done and I collected the car from them ...
Quote Quote Modify Modify Remove Remove
9. Change of Ownership/Disposal
9.1 The AFP cover shall be transferable to the purchaser of the vehicle if the vehicle is sold prior to expiry of the contract period and mileage limit applicable to your AFP contract, subject to the conditions contained in paragraph 9.2 and 9.3.
9.2 In the event that you dispose of the vehicle or cease to be the owner, purchaser or lessee of the vehicle before expiry the AFP contract you shall immediately notify Audi South Africa in writing and supply Audi South Africa with the name and address of the new owner, purchaser or lessee of the vehicle. These details must be changed using any of the
means described in paragraph 12.2.
9.3 Upon change of ownership Audi South Africa may require
that the Audi 80 point quality check has been completed by
an Audi Dealer. The AFP shall lapse if Audi South Africa, in
its sole discretion, is not satisfied with the condition of the
vehicle after such inspection
We do regret the unfortunate situation you currently face, but we would like to clarify our position. Abnormal wear and tear is not covered under the Audi Freeway Plan and it’s important to consider that your vehicle was purchased privately, and not through an approved Audi dealer - the clutch replacement therefore needed may be related to the driving style of the previous owner. The dealership is willing to carry out a full diagnosis upon authorisation from yourself. We are committed to honouring our obligations of the Audi Freeway Plan, provided it falls within the terms and conditions thereof.
Except - their own T&C say that FWP is transferred from owner > owner? By the way, as mentioned car was brokered through Audi West Rand for a fee ; taken into their stock ; 80 point preapproved check done and I collected the car from them ...
Quote Quote Modify Modify Remove Remove
9. Change of Ownership/Disposal
9.1 The AFP cover shall be transferable to the purchaser of the vehicle if the vehicle is sold prior to expiry of the contract period and mileage limit applicable to your AFP contract, subject to the conditions contained in paragraph 9.2 and 9.3.
9.2 In the event that you dispose of the vehicle or cease to be the owner, purchaser or lessee of the vehicle before expiry the AFP contract you shall immediately notify Audi South Africa in writing and supply Audi South Africa with the name and address of the new owner, purchaser or lessee of the vehicle. These details must be changed using any of the
means described in paragraph 12.2.
9.3 Upon change of ownership Audi South Africa may require
that the Audi 80 point quality check has been completed by
an Audi Dealer. The AFP shall lapse if Audi South Africa, in
its sole discretion, is not satisfied with the condition of the
vehicle after such inspection
ToxicBunny
Oi! Leave me out of this...
I would tell them to get knotted on the diagnostics being for your cost...
They didn't do their job properly when they replaced the second clutch after roughly 10000kms.
And as you state, the vehicle was not bought privately, it was bought from an Audi Dealership and they would have done the same checks on that vehicle as with any vehicle they brought onto their floor.
They didn't do their job properly when they replaced the second clutch after roughly 10000kms.
And as you state, the vehicle was not bought privately, it was bought from an Audi Dealership and they would have done the same checks on that vehicle as with any vehicle they brought onto their floor.
sand_man
Honorary Master
What a grind.... Fck me!!
Wonder if you going to get an objective report though? Hope so...
There's no way a clutch should fail after 10 000km on a high performance vehicle such as the S4!!
Audi have been known to drop the ball re quality though. The multitronic gearbox, when it first came out, was a lemon of note. Even now, I don't trust them!! I've repaired mine twice at a cost of R28k and R21k, 119k on the clock!! Ridiculous and a huge indictment on the brand. Bare in mind there's no blaming driving style where an auto box is concerned... Mother duckers!!
Wonder if you going to get an objective report though? Hope so...
There's no way a clutch should fail after 10 000km on a high performance vehicle such as the S4!!
Audi have been known to drop the ball re quality though. The multitronic gearbox, when it first came out, was a lemon of note. Even now, I don't trust them!! I've repaired mine twice at a cost of R28k and R21k, 119k on the clock!! Ridiculous and a huge indictment on the brand. Bare in mind there's no blaming driving style where an auto box is concerned... Mother duckers!!
ToxicBunny
Oi! Leave me out of this...
I can guarantee you this is because some slightly more higher up people got involved and they realised if they DON'T do something, this will end up costing them considerably more than a clutch replacement in lost sales..
I already will think twice before dealing with Audi because of this specific issue, even though I really like the A4 and the A5....
I would also question whether the report will be objective tbh...
Dolby
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Hi,
Regardless - it's 50% off teh clutch, so even they do come back and say abuse, they'll cover 50%. But I do agree with you with what caused them to change their mind. Between the forums I placed this on I have over 3,000 views and around 40 replies - most of these negative towards the service.
Two guys from the Audi club said they'd look elsewhere - and then random folk chipped into Facebook chat. This, I mentioned to them to show I wasn't happy with their choice.
I guess 3 clutches would seriously be pushing it, so I'm OK with the choice
Regardless - it's 50% off teh clutch, so even they do come back and say abuse, they'll cover 50%. But I do agree with you with what caused them to change their mind. Between the forums I placed this on I have over 3,000 views and around 40 replies - most of these negative towards the service.
Two guys from the Audi club said they'd look elsewhere - and then random folk chipped into Facebook chat. This, I mentioned to them to show I wasn't happy with their choice.
I guess 3 clutches would seriously be pushing it, so I'm OK with the choice