Thats because they pass the chrg to their clients.
For mentioning they support etoll. They just lost a client
They're caving in, in the sense that they're getting tagged. But they're only doing so because they really have no choice, and can pass the buck on to their clients.
BUT, at no point in that article did they come even remotely close to saying that they see the positive impact. The headline is bullschit. They said that it will be a different experience. How the hell this journalist translates that to "positive impact" I really and truly don't know. I can only assume that this journalist is being paid to promote Sanral, or is a complete fscking moron...