Avoid purchases from Orange online store

[squirrel]

Hi guys,

Just a warning. After someone recommended Orange to purchase a Nexus 4, I placed an order on the 12th of December. I am STILL waiting for the order. I called yesterday, and it has yet to reach their Manchester warehouse. Looking at their Facebook page, it seems quite a few people have the same issue with little help. Anyone else had trouble with them?

 

[opinionhated]

Bought three Moto Gs at different times. Fast delivery. No hassles. Same with about 3 different friends/colleagues.

Maybe a stock issue they didn't communicate

 

[Nomad]

Plenty of us have had problems with them. Search orange in the forum

 

[naids]

Also have problems with them...

 

[ColinR]

I waited two weeks for delivery. It did arrive.

 

[squirrel]

I waited two weeks for delivery. It did arrive.

I'm a few days short of a month :/

 

[Drifter]

Waited 10 days for my Nexus 4 to arrive.

 

[Space_Chief]

Item with lead time of 4-5 days shipped next day.

 

[Masataka]

Try getting a refund out of them - now that's a pain. That being said, so of the call centre agents are very helpful but not sure how good their accounting / refunds department is.

 

[Fulcrum29]

Never had an issue with Orange store.

 

[CriticalConsumer]

Gents / Ladies / Flamboyant Gentlemen!

Here is a thread that was created to provide feedback for the Orange online store...

http://mybroadband.co.za/vb/showthread.php/666879-Orange-South-Africa-Online-store-feedback-thread

Let's consolidate and post our experiences there.

 

[i.got~issues]

Gents / Ladies / Flamboyant Gentlemen!

<snip>.

 

[CriticalConsumer]

Ja mos, have to be PC.

 

[Space_Chief]

Those with EU passports can complain to EU because Orange is owned by a Dutch outfit.

 

[Bryn]

My dad ordered a Samsung Note 10.1 tablet and Sony Z2 from the Orange Store and had no issues. Great prices and fast delivery.

 

[CriticalConsumer]

My dad ordered a Samsung Note 10.1 tablet and Sony Z2 from the Orange Store and had no issues. Great prices and fast delivery.

How long ago was that?

 

[Bryn]

How long ago was that?

3 or 4 weeks ago.

 

[squirrel]

My phone has finally been part-shipped, without the case. At the moment it's sitting in JHB, crossing fingers to get it tomorrow.

 

[Sysem]

Try getting a refund out of them - now that's a pain. That being said, so of the call centre agents are very helpful but not sure how good their accounting / refunds department is.

I'm also dealing with a refund (3 months now). I agree their call centre agents are relatively good, but the divide in the company is horrible. They can't give you any information at all, all they can do is "escalate" the issue. Which I do 3 times a week...