Kosmik
Honorary Master
So I experienced this yesterday as well as a friend of mine and am still waiting for axxess to get back to me.
Got a mail @ 17:30 that my cap was down to 3.47GB, didn't think much of it as it was fine for the balance of the month. Got a second mail @ 18:01 stating cap was down to 700MB and now I started looking. Checked the machines on my home network for running downloads and all were off ( I run scheduled downloads/updates between the free period of 12am - 6 am ). Then at 18:15, received the last mail that I was capped. Tried to call in to the call center and they confirmed the cap and that I had been downloading all day or alternatively suggested a virus.
Now the machines ( there are two on constantly ) are both virus and malware scanned daily. I also forced a full scan to double check again. I then activated my free 1 gig account with my router and monitored. Here is where the fun starts, there was no excess traffic on the 1Gig account. So without changing anything on my network or machines, suddenly this "huge download" stopped. I was then able to check my usage logs and that found further issues with the transactions.
Following the timeline, my account had the below:
17:30 - 3.45GB left
18:00 - 700MB left
18:15 - 0GB left
Whats also amazing is that the account is a basic 2Mbps account. In an initial reply from support, I was asked to substantiate why I say the data was missing and not used. Firstly, a person can't prove a negative. No logs or history show any downloads running at the time they claim I did and the session data from their side only shows a total from the previous night with no breakdown in hourly etc. Secondly, could they please explain how a 2Mbps account is able to download 3.45Gb in 45mins? Max throughput is only about 900MB an hour.
Another astonishment is suddenly my account this morning, is sitting at 800MB available. Where did that come from? Especially as I was capped last night at 18:15? I spoke to a colleague of mine who also has an axxess account and he said similar happened to him yesterday: received an email that he was down to 1GB and suddenly this morning he's back up to 4GB remaining. Has anyone else experienced this yesterday? I'm still awaiting further feedback from support, but response times seem to be lacking.
Got a mail @ 17:30 that my cap was down to 3.47GB, didn't think much of it as it was fine for the balance of the month. Got a second mail @ 18:01 stating cap was down to 700MB and now I started looking. Checked the machines on my home network for running downloads and all were off ( I run scheduled downloads/updates between the free period of 12am - 6 am ). Then at 18:15, received the last mail that I was capped. Tried to call in to the call center and they confirmed the cap and that I had been downloading all day or alternatively suggested a virus.
Now the machines ( there are two on constantly ) are both virus and malware scanned daily. I also forced a full scan to double check again. I then activated my free 1 gig account with my router and monitored. Here is where the fun starts, there was no excess traffic on the 1Gig account. So without changing anything on my network or machines, suddenly this "huge download" stopped. I was then able to check my usage logs and that found further issues with the transactions.
Following the timeline, my account had the below:
17:30 - 3.45GB left
18:00 - 700MB left
18:15 - 0GB left
Whats also amazing is that the account is a basic 2Mbps account. In an initial reply from support, I was asked to substantiate why I say the data was missing and not used. Firstly, a person can't prove a negative. No logs or history show any downloads running at the time they claim I did and the session data from their side only shows a total from the previous night with no breakdown in hourly etc. Secondly, could they please explain how a 2Mbps account is able to download 3.45Gb in 45mins? Max throughput is only about 900MB an hour.
Another astonishment is suddenly my account this morning, is sitting at 800MB available. Where did that come from? Especially as I was capped last night at 18:15? I spoke to a colleague of mine who also has an axxess account and he said similar happened to him yesterday: received an email that he was down to 1GB and suddenly this morning he's back up to 4GB remaining. Has anyone else experienced this yesterday? I'm still awaiting further feedback from support, but response times seem to be lacking.
. It was said that it was an upstream provider that was hacked... Just a conspiracy theory on my end 
