Axxess = NoAxxess :(

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shadow_man

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Paid R59 for 1 gig acc via eft, that was yesterday, emailed about twice so far even after the issues i had with gmails smtp refusing to send to them...

Yet still no acc, they "cant locate my username on system" but i've never ever bought an acc from them, when i replied notifying them of this I get no further communication. For something that is supposed to be pretty much immediate 2 days seems a stretch, guess vouchers are the better option atleast they work...

J
 
Any other isp willing to sell me a 1 gig acc and actually furnish me with details

Any other isp willing to sell me a 1 gig acc and actually furnish me with details after taking my money.

Axxess you suck, 3 days it will be in an hr and still not acc details despite myself and my bank notifying you of eft transfer.

Useless. Openweb sell unshaped saix? I think this is what i get for straying.

Will never touch axxess with a pole again, eager to take money but then not actually do anything.

J


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First time I have attempted to purchase bandwidth from yourselves I don't have a username as yet.

Thanks
J

Accounts wrote:
>
> Hi Jerome
>
> I can’t pick up your account on our system, please forward me your username.
>
> Thanks
>
> Axxess Accounts
>
> Disclaimer: Axxess DSL does not accept responsibility or liability for the unauthorised use of its e-mail facility and/or the use of its e-mail facility other than for its own authorised business purposes. Save for statements and/or opinions relating to bona fide company matters. Axxess DSL denies responsibility or liability for the contents of this communication. The contents of this e-mail and any accompanying documentation is confidential and any use thereof, in whatever form, by anyone other than the addressee for whom it is intended, is strictly prohibited.
>
> ------------------------------------------------------------------------
>
> *From:* Jerome Sheed [mailto:[email protected]]
> *Sent:* Friday, November 02, 2007 3:18 AM
> *To:* [email protected]
> *Subject:* 59 Rand - 1 Gig - Shaped
>
> Hi , I purchased 1 gig shaped via EFT yesterday with the ref jsheedsa and axxess can I please be furnished with these login details.
>
> Thanks
> J
 
Damn that does suck. I used my credit card and have had no issues with them. Glad I didn't use EFT!
 
I had no problems with EFT when I fist signed up with Axxess.
Well, if all else fails you can always try calling them.:p
 
Shouldnt be my problem to have to call, they are an isp i would expect them to know how to reply to an email after all it is supposed to be one of the areas they support.

Axxess this is rediculous.

J
 
... Why must I hunt for good service, why must I chase them, they have my money now they can give me the product. It should not be my job to chase them and in the future I wont ever make this mistake, axxess your customer service sucks.
 
Well I'm happy with them, so noobs who have never used Axxess who may get scared away after this thread; they're not all bad ;)
 
Email sent at 19:16 PM to [email protected]

Going to attempt this again can I please be furnished with acc details that I have paid for via EFT on 2007/11/01 04:24 PM.
ref: jsheedsa , beneficiary name axxess. 1 gig saix bandwidth @ 59 rand.

Thanks
Jerome

----

Email sent at 19:16 PM to [email protected]
Some 3-4 days after paying via EFT and still no account.

Will "eagerly" await reply.

Go service.

J
 
jsheed_sa said:
First time I have attempted to purchase bandwidth from yourselves I don't have a username as yet.
Click to expand...

I changed over to Axxess a few months ago. I got to choose my own user name as part of the application process, but I used the credit card option, not EFT.

I've had no problems with them and like their SMS service. Handy for the times that vodacom's free SMS website go hay wire. :D
 
You can always buy a gig from WebAfrica, instant activation with a credit card. ;)
 
Its been about 4-5 days they still dont care enough to reply, get my vote for useless company.

Do webafrica multi realm (the verizon/saix) acc's come in unshaped or....? What do they cost?

J
 
jsheed_sa said:
... Why must I hunt for good service, why must I chase them, they have my money now they can give me the product. It should not be my job to chase them and in the future I wont ever make this mistake, axxess your customer service sucks.
Click to expand...



oms dude go and moan somewhere else

you want the gig pick the phone and speak to them

stop moaning about a company because your to darn and lazy to phone them

whenever i pay for something via eft i make sure i phone incase they did not received my email

gmail was giving you problems ever thought the message did not get to them? no because your to lazy to phone them

this thread is actually shocking

one noob who is to flippin lazy to phone a company will give them a bad name

i might feel something for you if you picked up the phone but your a lazy ****

unshaped accounts:

www.imtolazytogowebafricasitesoicanseehowmuchanunshapedgigis.co.za
 
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Typical South African

Bad service is allowed and I am not allowed to kick up a fuss? Is that it? Is that why Telkom is still here because people like you wont kick up a fuss? Hmmmm? Go be a corporate lackey somewhere else, if service is not up to par I will certainly make a fuss.

Those 2 error emails were a thunderbird issue or some sort, no other errors besides sending to axxess, sent all additional emails from gmail website and these have gone through ive recieved confirmation of that from gmail. Also if you had bother to read you could see they had gone through as I even recieved replies then nothing...

Pick up the phone , no I refuse they are a bloody isp email is supposed to be an area they support.

If you want ****ty service good for you, I on the other hand will not accept crap service even though I think it seems to have become a South African mentality to do so.


killadoob said:
oms dude go and moan somewhere else

you want the gig pick the phone and speak to them

stop moaning about a company because your to darn and lazy to phone them

whenever i pay for something via eft i make sure i phone incase they did not received my email

gmail was giving you problems ever thought the message did not get to them?
Click to expand...
 
could u give us a screen shot of these read's?

i find it hard to believe axxess would so something like this

however on the other hand i think your dodgy and your the type of person who moans and moans

just link us to the screenie with the axxess reads plz

im callin BS on this one, prove me wrong
 
jsheed_sa said:
Its been about 4-5 days they still dont care enough to reply, get my vote for useless company.

Do webafrica multi realm (the verizon/saix) acc's come in unshaped or....? What do they cost?

J
Click to expand...

The unshaped accounts are multi realm by default. Around R139/GB I think but its all on the site. Shaped accounts are SAIX.
 
rule 100 = Dont use axxess for 1 gig bandwidth , use webafrica , its makes life so much easier :P
 
killadoob said:
could u give us a screen shot of these read's?

i find it hard to believe axxess would so something like this

however on the other hand i think your dodgy and your the type of person who moans and moans

just link us to the screenie with the axxess reads plz

im callin BS on this one, prove me wrong
Click to expand...

Would a copy of my email do you? Are you affiliated/slept with/have family who work with axxess? You are getting awfully touchy because they refuse to deliver a service they offer.

J
 
http://img233.imageshack.us/my.php?image=emailscreeniedj7.jpg

http://img233.imageshack.us/my.php?image=emailscreeniedj7.jpg
http://img108.imageshack.us/my.php?image=emailscreenie2it8.jpg

Havent had a reply since they asked me for my username and I explained that I had never yet purchased bandwidth from them before.

Killadoob refrain from calling people liars to protect companies who arent doing their job, it irks me and shows service levels mean nothing to you.

Go play with daddies cheque book or something.

J
 
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