Axxess Uncapped Subscribers Feedback

nerosa said:
Dude, I am not having the same as you. I have a couple of Business clients on 384k and 512k uncapped with Axxess, international is very good when it comes to browsing, but torrents are throttled. Mweb and Axxess are offering exactly the same accounts but at different prices. Why can't people understand that they are all going through IS, so the throttling will happen for a while. Mweb can't give the same service that I have received from Axxess.
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No.

Mweb has it's own network.

Afrihost has some other funky system in place ( Though through IS )
 
nerosa said:
Dude, I am not having the same as you. I have a couple of Business clients on 384k and 512k uncapped with Axxess, international is very good when it comes to browsing, but torrents are throttled. Mweb and Axxess are offering exactly the same accounts but at different prices. Why can't people understand that they are all going through IS, so the throttling will happen for a while. Mweb can't give the same service that I have received from Axxess.
Click to expand...

MWeb are not using IS's network.
 
I canceled my axxess uncapped today it is really crappy, I can't even do normal browsing during the day :(:(:(
 
I am also cancelling - shaping is horrid and http is pretty bad during most of the times that I'm on.

Seems like they have capacity issues ...

AXXESS = EPIC FAILURE
 
Here is the fun part ... when I was on mweb uncapped and shaping was never so restrictive.
Can't even open FB most of the time and my GF moans that Farmville times out every now and again when it does work. Same goes for e-mail ... it takes a long time to resolve.

What is up with horrendous uncapped offering???????????????

Better shape up or I'm out.
 
I'm pulling the plug on their horrid offer the end of this month! You can't browse in the day (pages time out). I'm barely able check my mail on a weekday let alone do any work. As I'm typing I'm getting 200KB/s download speed on my 4Mbit line!! On a SATURDAY MORNING FOR CRYING OUT LOUD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm not paying for a 2Mbit line!!!!!!!!!!! FFS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
Agreed, this Axxess Uncapped (the cheap one) is crap. I am trying it out this month to see if I still needed my Express+ account, but alas, been sitting at 10kb/s all night an day max with it.
 
I noticed it as well. Maybe they are fed up with all the complaints about terrible international latency and will refund us for 1 months service. I can't wait to sign with WA if that does happen.
 
Sux

Yea...I'm on Axxess Lite... Use to get international Pings of 270ms... now is 500+... Did moan and this was the reply---->

" Hi There

There are a mass amount of faults going on the Telkom ADSL infrastructure at the moment. It's been going on for most of this week really. Attached is a screenshot of the current notice board. Looking at it,you'll realize why there is so much latency as everything is being redirected all over the show.

Oh well....

Regards,
Whitney Harker
 
Maybe they got tired of the people using Express and Express+ bitching about our slow speeds when we are paying double what people on the "cheap" plans are paying, I will wait till the 19th for this IS upgrade to happen if I get no joy they will lose another Express+ customer to some other isp.

You know the SA internet is stuffed when pingtest.net decides that the best server to ping is some random one in the middle east Doha 329ms and Midrand server 578ms
 
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I complained about the speeds of my 4Mibt account over the weekend and here's the reply I got from Whitney this morning:

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Hi There

As Ross said,there are issues on the networks. We have actually removed the uncapped accounts from being sold from our website and CCP because there definately are issues on the IS network. They have decided due to the speed issues they are doing an upgrade on their infrastructure which will double their capacity. They say it will take 4-6 weeks to get this done.
This is not only effecting Axxess,but all other ISP's that are offering these uncapped accounts through Internet Solutions.

An exact quote from IS regarding these accounts:
"The accounts are not limited on a per account basis.
The total bandwidth available to all of these accounts is limited. so the client will not get 4096kbps all day depending on the demand for bandwith.
They are not guaranteed 4096 kbps all day."

If you are getting between 100-200kb/s on your downloads,that is actually quite good in comparison to other people at the moment. The ma! in issue is these accounts are not designed for heavy downloading and because of abuse by the uncapped users,the contention ratio has increased dramatically.

I doubt there will be any refund possible as you have already used 61.2GB this month and the pro rata also will not be available as the service is an upto 4mb/s and if you are getting better speeds than a 512kb/s line(which is the account beneath the 4mb/s) then we cannot charge you for the lower speed account as you are getting within the possible range of the upto 4mb/s account.

If you are still not satisfied with the explantion from Technical Support,please contact our GM on [email protected] for a more official response.

Regards,
Whitney Harker
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Edit:

In effect it's my problem and I'm lucky to be getting the speeds I am!

Further more it seems they're no longer selling the uncapped account.
 
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Indeed. Axxess has pulled the Basic Uncapped offering from the website. Hmmm.

EDIT: Noticed just now that they have removed all that states satellite from the Uncapped Express. I think its after the downtime of seacom that they actually noticed that its in fact a fibre and NOT satellite offering.
They also renamed the Uncapped Express that sated SAT3 bandwidth to Seacom bandwidth. Lol
 
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I can only speak about the accounts ending in axxesslite and axxess-express. These are no longer viable for gaming, according to their tech help line they will not be viable for the next 4 weeks until new capacity comes online. I used a friend's axxess-africa account and that works for WoW-EU, but costs R119/Gb.
 
I'm just wondering why the hell I got a ping of 350 to NY during the maintenance (when it's supposed to be ****ed) and a ping of 700+ when it's "fixed". They are just shaping everything to hell. Seriously. WTF. Why is my friggin ping higher when it's supposed to by BROKEN!
 
PAthetic speeds from axxess. 4meg line and 4 meg account BUT You-tube has to buffer for 6mins to play a 3min video!!!!! WTF
 
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