Axxess very high latency

[nelis]

So tonight I have high latency again. The lady at the call center told me on a fibre my ping of 90ms and 35ms jitter is fine. What a way to doge having to attend to a problem. I made sure nothing but my pc is using the internet. my download speed is fine 10mb down 5mb up also tested with openserve guerst account gives me a ping of 5ms and 0-1ms jitter but on the axxess account I get 70-100ms jitter. Why am I keep being treated like an idiot and being lied to?

 

[coop]

So tonight I have high latency again. The lady at the call center told me on a fibre my ping of 90ms and 35ms jitter is fine. What a way to doge having to attend to a problem. I made sure nothing but my pc is using the internet. my download speed is fine 10mb down 5mb up also tested with openserve guerst account gives me a ping of 5ms and 0-1ms jitter but on the axxess account I get 70-100ms jitter. Why am I keep being treated like an idiot and being lied to?

Because you keep using the wrong ISP. The only solution when you are treated this way is to move to a better ISP.

 

[Lord Farquart]

Because you keep using the wrong ISP. The only solution when you are treated this way is to move to a better ISP.

And the better one would be?

Cant tell if I have high latency issues per se. My son is not complaining about gaming. I do have issues with international sites for streaming. It is buffering like a mofo, but speedtest says I am getting what I am paying for. Maybe the streaming servers are just overloaded.

 

[Conack]

Have a client on Axxess fibre 10mbps uncapped - they claim that every day after 6pm the internet goes to hell.
Checked the connection during office hours and a speedtest yielded 5mbps every time.

 

[nelis]

Because you keep using the wrong ISP. The only solution when you are treated this way is to move to a better ISP.

Like I said in the other thread I either have to pay the installation cost as Axxess told me that I can only change after 6 month after a applied for fibre due to the free installation promotion so only in April I can change or I have to pay the installation costs. I'm looking into other isps but for now looks like I would have to stay with them.

I'm sick and tired of useless service from ISP's. How does one get them to respond. I was thinking if people don't care about getting new customers etc or if they want to chase people away. I don't know what to do anymore. This is an on and off thing. some nights good some nights bad so don't know how to get them to respond to my tickets as they don't even espond to them anymore.

Theaxxesslady also useless. she asks me 10 times for my account details and then no response. I can't even play local games some times and other times it's only international services that's affected. How does one explain that. I think it's time ICASA involved. I did it with telkom and it worked when I still had ADSL.

 

[dude_with_beard]

and just because of this i'm going to cancel my pre-order. I can't deal with the high latency coz i really enjoy my gaming. The free installation was the only thing keeping me attracted to them

 

[Strider_IV]

Getting the same issue. Some days it's fine but others it's unplayable

 

[ChefDJ]

Also with Axxess but on LTE-A (wish I had fibre). During the evenings the internet becomes unusable at times. Speeds mostly under 1meg both up and down, complete drops in connectivity, major latency issues. This happens a bit during the day sometimes but most noticeable later in the evenings.

I used to have a 40meg fibre line before I moved here and oh boy do I miss it badly... My next relocation or house purchase will be based solely on the availability of fibre with a decent ISP.

 

[ProfA]

I have the same experience with Axxess Fibre. On a 40MB connection. Most days a 360p youtube video will simply not play. Pity there are not really any better alternatives.

 

[nelis]

So all of this is starting again from 2 nights ago. I'm busy with ICASA to get them to sort this out.


Axxess also tells me I'm the only one complaining and that's not true due to the fact that other people here also complain.

 

[ponder]

I have the same experience with Axxess Fibre. On a 40MB connection. Most days a 360p youtube video will simply not play. Pity there are not really any better alternatives.

?

 

[1nsane!]

Just a quick Q. Is this on uncapped or capped packages?

 

[nelis]

Just a quick Q. Is this on uncapped or capped packages?

Capped unshaped packages that I'm having issues with.

 

[irBosOtter]

I have the same experience with Axxess Fibre. On a 40MB connection. Most days a 360p youtube video will simply not play. Pity there are not really any better alternatives.

OMG really?
ISP's to stay the hell away from(and that's posted all over MyBB)
Axxess
Afrihost
Mweb
RSAWeb
Add some more but do not go with the above, ever

Go with:
Rocketnet
CoolIdeas
Or whomever else gives unshaped uncapped unthrottled