Batman - Arkham Knight

[stefan9]

So they suspended sales of this game at BTGames; anyone know if BTGames will do refunds? Because I'm guessing not...they'll spin some b/s story I think; hope I'm wrong.
I don't understand how suspending sales on the product help the fans that already bought your game? Even if they fix it it won't change the retail disc copies in ANY way; you'll just have a massive 10gig patch after installing 5Discs of useless crap XD And then BTGames will start selling the same exact discs again? Am I missing something?

Warner Bros release said steam and the retail shops will be offering refunds. Not sure if the SA stores will be honoring that but they should...

 

[Bryn]

Warner Bros release said steam and the retail shops will be offering refunds. Not sure if the SA stores will be honoring that but they should...

I doubt any local store will do a refund. They probably don't have the facility to revoke keys like Steam and Greenman Gaming do.

 

[stefan9]

I doubt any local store will do a refund. They probably don't have the facility to revoke keys like Steam and Greenman Gaming do.

The press release said all stores. The local stores need to honour warner bros statement...

Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (http://support.wbgames.com/). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.

http://www.forbes.com/sites/jasonevangelho/2015/06/24/warner-bros-interactive-has-suspended-batman-arkham-knight-pc-sales/

 

[Bryn]

The press release said all stores. The local stores need to honour warner bros statement...



http://www.forbes.com/sites/jasonevangelho/2015/06/24/warner-bros-interactive-has-suspended-batman-arkham-knight-pc-sales/

I hope that they do, but they don't need to give a damn about what Warner Bros says. Their suppliers are the people who ordered that new sales of AK be halted, and their suppliers can't demand that they issue refunds unless they're going to be reimbursing the stores.

What's to stop someone from demanding a refund from a local store and just continuing to enjoy the game after receiving their money back?

 

[stefan9]

I hope that they do, but they don't need to give a damn about what Warner Bros says. Their suppliers are the people who ordered that new sales of AK be halted, and their suppliers can't demand that they issue refunds unless they're going to be reimbursing the stores.

What's to stop someone from demanding a refund from a local store and just continuing to enjoy the game after receiving their money back?

The supplier answers to Warner Bros.

Whats to stop anyone from doing that at any of the other stores or even to crack the steam version after getting the refund...

Simple put as far as a consumer goes if the maker of the game decides it should refunded then I expect all retailers to honor if you don't that's the last time you will have me as a costumer.

 

[absynth]

But to be fair that reviewer is a complete idiot....He complains about all games. I don't think he really like video games; He enjoys nitpicking at the faults and blowing them up as big as he can; ignoring EVERYTHING about the good in it.
Case and Point -> He disliked Witcher 3!?!?! The humanities!!!! It's like drop-kicking a baby in the face!!

Worst reviewer ever.Strikes me that he likes the sound of his silly and annoying voice.

 

[Bryn]

The supplier answers to Warner Bros.

Whats to stop anyone from doing that at any of the other stores or even to crack the steam version after getting the refund...

Simple put as far as a consumer goes if the maker of the game decides it should refunded then I expect all retailers to honor if you don't that's the last time you will have me as a costumer.

There is no way a single publisher can force all their distribution partners to accept refunds for PC games. It's too much of a financial burden. The nature of PC games is that they permanently belong to a consumer once they have activated the code. Only Steam and their official resellers can revoke keys to remove the title from your Steam library, and therefore they tend to be the only people around issuing refunds for PC games. If the availability of a refund is so important to you, buy all your games directly on Steam.

It's unreasonable to expect all our local retailers to accept refunds for the game. You're basically just asking the store to hand you a few hundred bucks because the game got some lousy reviews. It's not the store's fault the PC port was a misfire, so don't ask them to give the game out for free at their own expense. How would you feel if you owned such a store, and suddenly a bunch of entitled gamers want you to foot the bill on a game that received negative reviews? There is nothing you can do to get that stock back from them.

If anyone is to blame it's you. There is an inherent risk when you preorder a game that it might not live up to your expectations. If you want to greatly reduce that risk, buy your games on Steam or don't preorder.

 

[Vrotappel]

There is no way a single publisher can force all their distribution partners to accept refunds for PC games. It's too much of a financial burden. The nature of PC games is that they permanently belong to a consumer once they have activated the code. Only Steam and their official resellers can revoke keys to remove the title from your Steam library, and therefore they tend to be the only people around issuing refunds for PC games. If the availability of a refund is so important to you, buy all your games directly on Steam.

It's unreasonable to expect all our local retailers to accept refunds for the game. You're basically just asking the store to hand you a few hundred bucks because the game got some lousy reviews. It's not the store's fault the PC port was a misfire, so don't ask them to give the game out for free at their own expense. How would you feel if you owned such a store, and suddenly a bunch of entitled gamers want you to foot the bill on a game that received negative reviews? There is nothing you can do to get that stock back from them.

If anyone is to blame it's you. There is an inherent risk when you preorder a game that it might not live up to your expectations. If you want to greatly reduce that risk, buy your games on Steam or don't preorder.

I am pretty sure they'll have recourse with their suppliers?

Even with Steam you end up losing out, who is going to refund some users bandwidth costs?

 

[Bryn]

I am pretty sure they'll have recourse with their suppliers?

Even with Steam you end up losing out, who is going to refund some users bandwidth costs?

The majority of people who buy their games on Steam don't have bandwidth constraints. And how could they claim a reimbursement from their supplier when they have nothing to return to them? An opened PC game box is completely worthless.

The bottom line is that they can't revoke your key, so it's unreasonable to request a refund.

 

[Leonidas]

Whatever the case may be, I hope they resolve this issue because there have been 5 gaming franchises that has enchanted my gaming life up till now.

AoE: 2
Diablo 2+3
Elder Scrolls: Oblivion + Skyrim
Counterstrike: All

Batman: All

 

[stefan9]

There is no way a single publisher can force all their distribution partners to accept refunds for PC games. It's too much of a financial burden. The nature of PC games is that they permanently belong to a consumer once they have activated the code. Only Steam and their official resellers can revoke keys to remove the title from your Steam library, and therefore they tend to be the only people around issuing refunds for PC games. If the availability of a refund is so important to you, buy all your games directly on Steam.

It's unreasonable to expect all our local retailers to accept refunds for the game. You're basically just asking the store to hand you a few hundred bucks because the game got some lousy reviews. It's not the store's fault the PC port was a misfire, so don't ask them to give the game out for free at their own expense. How would you feel if you owned such a store, and suddenly a bunch of entitled gamers want you to foot the bill on a game that received negative reviews? There is nothing you can do to get that stock back from them.

If anyone is to blame it's you. There is an inherent risk when you preorder a game that it might not live up to your expectations. If you want to greatly reduce that risk, buy your games on Steam or don't preorder.

No I am asking them to issue refunds because that's what the publisher has deemed is necessary, they are seling/sold a broken product.

Also steam isn't the only one that issues refunds on their games. Gog has a 30 day money back guarantee if they can't help you to get the game working properly. Gog is drm free as well so the keys to revoke doesn't even exist with them...

Its the same as when a car manufacturer issues a recall. All distributors even here need to abide by what Toyota or whoever globally decides.

 

[Bryn]

No I am asking them to issue refunds because that's what the publisher has deemed is necessary, they are seling/sold a broken product.

Also steam isn't the only one that issues refunds on their games. Gog has a 30 day money back guarantee if they can't help you to get the game working properly. Gog is drm free as well so the keys to revoke doesn't even exist with them...

Its the same as when a car manufacturer issues a recall. All distributors even here need to abide by what Toyota or whoever globally decides.

You've only mentioned stores that have the ability to revoke keys. And GOG does use keys. Origin also offers refunds. Pretty much any seller that can revoke keys offers refunds. If you want the protection of a refund service you should buy from stores that offer it.

Arkham Knight hasn't been recalled. I've been playing since release day on PC and my copy works fine. It works fine for many other people too.

 

[stefan9]

You've only mentioned stores that have the ability to revoke keys. And GOG does use keys. Origin also offers refunds. Pretty much any seller that can revoke keys offers refunds. If you want the protection of a refund service you should buy from stores that offer it.

Arkham Knight hasn't been recalled. I've been playing since release day on PC and my copy works fine. It works fine for many other people too.

Arkham knight pc version has been recalled. They have suspend all sales and issue a statement saying you can get refunds from steam or whatever store you purchased it from. Its clear from Warner Bros side

Dear Batman: Arkham Knight PC owners,

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.

https://community.wbgames.com/t5/Support-for-PC/June-24-Update-on-PC-Version-of-Arkham-Knight/td-p/575332

You maybe lucky but issue is obviously big else Warner Bros wouldn't be suspending the pc version and saying it needs to be refunded till they fix it...

 

[Bryn]

Arkham knight pc version has been recalled. They have suspend all sales and issue a statement saying you can get refunds from steam or whatever store you purchased it from. Its clear from Warner Bros side



https://community.wbgames.com/t5/Support-for-PC/June-24-Update-on-PC-Version-of-Arkham-Knight/td-p/575332

I'm aware of the suspended sales. It's not the same as recalling a product. The game is still sitting in my Steam library and I'm still enjoying the hell out of it.

Again, if you want the protection of a refund service you should buy from stores that offer refunds.

No reasonable person can expect a store that can't revoke your product key to issue a refund. The fact that many users are experiencing issues with Arkham Knight doesn't entitle you to a free copy.

 

[stefan9]

I'm aware of the suspended sales. It's not the same as recalling a product. The game is still sitting in my Steam library and I'm still enjoying the hell out of it.

Again, if you want the protection of a refund service you should buy from stores that offer refunds.

No reasonable person can expect a store that can't revoke your product key to issue a refund. The fact that many users are experiencing issues with Arkham Knight doesn't entitle you to a free copy.

I expect any store no matter what product that supplies me with a faulty one to honor a refund. Especially when the maker of the product agrees that its currently faulty....

 

[Bryn]

I expect any store no matter what product that supplies me with a faulty one to honor a refund. Especially when the maker of the product agrees that its currently faulty....

If you can't return the faulty product you shouldn't expect a refund. I really don't see how you can't understand this.

 

[NarcoticJ]

If you can't return the faulty product you shouldn't expect a refund. I really don't see how you can't understand this.

That was my point this sales suspension is just pretty PR damage control. Retailers are protected by their T&C's by acting like bleeding heart publishers and claiming you can get a refund (Retail copies can't) because of what you said. PC Gamers are high maintenance but very few will return their copies; they'll wait and complain but mostly wait for a fix if it ever comes. WB pockets that money while acting like they care about these issues.....
They just released a 68mb PC patch and gamers are acting like it's the second coming. Thanking them really.....PS4 3.5GB day1 patch PC broken 68mb patch a week after release...still broken but hey (They Care.....) lol sure they do.

 

[stefan9]

If you can't return the faulty product you shouldn't expect a refund. I really don't see how you can't understand this.

Product can be returned it will already be used but can still be returned.

Same applies to gog returns btw. Even though it can be revoked from the account as a refund as it has no drm once you have the install file there is nothing to stop you from continue using after you have gotten your refund.

And this is what an email send to all retailers apparently said :

All physical copies need to be taken down from the shelves
Anyone who purchased a PC copy from that store, and has the receipt, is elligible for a full refund (not store credit, game change, full refund in cash)
All physical copies that the store has needs to be shipped back to the publisher.
Anyone who doesn't refund the game accepts the purchase and is elligible for a free Season Pass or a free Warner Bros. game from a list

http://www.gamepur.com/news/19396-batman-arkham-knight-pc-owners-will-receive-either-season-pass-or-one-wb.html

 

[Bryn]

Product can be returned it will already be used but can still be returned.

Same applies to gog returns btw. Even though it can be revoked from the account as a refund as it has no drm once you have the install file there is nothing to stop you from continue using after you have gotten your refund.

And this is what an email send to all retailers apparently said :



http://www.gamepur.com/news/19396-batman-arkham-knight-pc-owners-will-receive-either-season-pass-or-one-wb.html

They can't be returned. The product is the key, not the disk with install files. You only need the code to play the game. GOG is unique with its lack of DRM and is vulnerable to exploitation.

That letter was probably for stores like Gamestop, who are officially Steam resellers and can revoke keys.

If you bought your key from a local store, nothing can remove the game from your account. I can't believe you would then go and demand a refund.

Again, if you want the protection of refunds, buy from stores that offer them.

 

[stefan9]

Well guess its best to agree to disagree. Quite simply if the publisher says there should be refunds expect all stores no matter what to honor that word. Its their problem to sort out compensation for themselves with the publisher/distributor...