bc Games - AVOID AT ALL COSTS

killadoob said:
they have strict rules
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Yes, I completely understand why they have the rules. I even knew people that did buy a game, copied it and then returned it.

I just wonder how legal the rules are? I really think there is some consumer protection law allowing returns for 48 hours. And I think if you take them to small claims court, you may win.

The reason why I am so against these stupid rules is that games are getting more difficult to install by the day with huge patches and DRM. And they don't warn you on the box about these extra installtion measures.

Also, what if I don't agree to a games EULA? What if I click on "I Disagree"? From the EULA, I can then take the game back. Will BT honour it then?
 
diabolus said:
Yea, dunno, online games that forces you to update, that's not the retailer's problem. If you buy World of Warcraft [vanilla version] now, it will download like 10GBs of updates before you can play. If your connection fails, or something goes corrupt then it's tough luck, still not retailers problem.

This is why you see constant threads on here saying "need patched client of [game] in Cape Town/Jhb/PTA" . Almost all the latest games need some form of online connectivity and will attempt to update or download files. I mean Assassin's Creed II requires you to be online while you play, the moment your connection drops you can't save or play further.

That's why i've decided to get a good ISP with lots of cheap bandwidth to do all these things without constantly feeling i'm now paying "extra" for the game, in the end, i now end up buying the game digitally from the start and mostly it's updated already.

That said:

Usually the retail box will state on the box something in the lines of "Requires Internet Connection to Play" , if it's not there , you might have a case with BT Games [as in you can tell them "i don't have internet, and this game doesn't work without internet and nowhere does it state i need internet" . If it IS there [and most games have it nowadays] then you're at the mercy of the game publisher [EA/Activision/Blizzard etc etc] .
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They should tell you what to expect. Also, new stock doesn't need to update.
 
THERE IS NO BIA Hells Highway PATCH. Unless you are talking about BIA 1? Even then, I doubt theres a patch that size. I smell pure BS

Edit: BIA HH R70 http://www.btgames.co.za/bt/infopage.asp?A02998

BIA 1 and 2 are even cheaper. You say it's a PC game? I have BIA HH and it doesn't ask to install a patch before installing the game.
 
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You should have read the EULA before you opened the sealed package i guess.

As i said there are many sneaky folks out there and sadly btgames cannot look at one and say o you look like a good boy, o no you look like a rubbish no refund :D. You need one clear rule and that rule means if you open the package the game is now your s and you can longer be refunded.

If the customer is not satisfied with his choice of product(s), it may be returned for a refund if still sealed and in its original condition.

They are not hiding it.

Yea dal seems very odd.
 
I do agree this is not BT games fault, but im wondering where do you draw the line? Where is it there fault?. Lets take final fantasy XIV friend bought the game, i dont want to go into to much detail, ( you can read the full topic here http://mygaming.co.za/news/columns/8066-Final-Fantasy-XIV-South-Africans-Ordeal.html) basically it comes down to you cannot use any south african credit card's and the only way to be able to play you game is to phone overseas.

Where does the line come? when is it there responisiblity? if you meet evry single requirment that the game says but its basically unplayable in our country who does the responsibilty fall on then?

might be going off topic a bit but really want to hear people's opinions on this
 
Splendid said:
I do agree this is not BT games fault, but im wondering where do you draw the line? Where is it there fault?. Lets take final fantasy XIV friend bought the game, i dont want to go into to much detail, ( you can read the full topic here http://mygaming.co.za/news/columns/8066-Final-Fantasy-XIV-South-Africans-Ordeal.html) basically it comes down to you cannot use any south african credit card's and the only way to be able to play you game is to phone overseas.

Where does the line come? when is it there responisiblity? if you meet evry single requirment that the game says but its basically unplayable in our country who does the responsibilty fall on then?

might be going off topic a bit but really want to hear people's opinions on this
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The problem could then be with the South African Distributor not the reseller..
The Distributor needs to ensure the product is functional and officially supported for use in South Africa.
 
killadoob said:
You should have read the EULA before you opened the sealed package i guess.

As i said there are many sneaky folks out there and sadly btgames cannot look at one and say o you look like a good boy, o no you look like a rubbish no refund :D. You need one clear rule and that rule means if you open the package the game is now your s and you can longer be refunded.

If the customer is not satisfied with his choice of product(s), it may be returned for a refund if still sealed and in its original condition.

They are not hiding it.

Yea dal seems very odd.
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No, I don't buy this argument.

The EULA can only be viewed right before installing the game. And if you don't accept the EULA, you should be able to take it back.

You only bought a licence anyway, right?

And what sealed packaging? Most game sellers keep the CDs behind the counter and put them in the boxes when you buy them. The package was already opened even before you bought it.

No, I think these policies are illegal and I would love to challenge it one day.

The main issue is that the whole gaming trade want the best of both worlds. Both worlds being physical goods and selling of licences.

Once you understand that you are actually only buying a licence and that the EULA is your acceptance of that licence, then it doesn't matter that you bought something physical in the store. You didn't accept the contract and thus the contract is null and void.

Also, in a normal contract, no funds are exchanged before both parties agree to the contract. That is not what is happening with a sale of a game. Before the user accepts the contract, he has already parted with funds. This gives the seller an easy way of screwing the customer by making it very hard to refuse the terms of the contract by not giving them back their money.

Like I've said, once you start viewing games as licences (and they are! you don't actually own anything!) this whole issue of non-returnable policies seem rather fishy and downright unfair.
 
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OP's fault, there's no other way to put it. Learn from your mistakes.

As soon as you open the box there's no going back, if there's a problem with the disc you'll need to contact the publisher for a replacement.
If you're having a problem with the game itself you'll need to use the forums or contact the publisher(that's what they are for, to deal with problems)

Simply don't buy broken games and do your research, a simple browsing of the game's forums can reveal a lot. Even just reading the small print on the back of the box helps. Here's the small print of darksiders as an example.

NOTICE: Product offered subject to your acceptance of the steam subscriber Agreement("SSA"). You must activate this product via the Internet by registering for a steam account and accepting the SSA.
BLABLABLA
If you do not agree with the provisions of the SSA, you should return this game unopened to your retailer in accordance wih their return poilcy.
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Lupus said:
The item works 100% correctly, the developer/publisher released patches that needed to be installed in order to play the game. BT games sold the game to the purchaser, they do not know of the patches that are released as for them to honestly know the patches and sizes for every game they have would be ridiculous, also under policy due to piracy they unfortunately cannot accept PC games back, they did inform him of who to contact, it would then be up to the purchaser and EA to resolve the situation. Unfortunately EA is going to go please redownload the following patches and try again, once again not BT games fault.
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Steam knows the size of each and every patch needed for their games. Don't see why the same shouldn't be expected from BT or any other gaming retailer. If you sell a product you need to know all the facts pertaining to it imho.

As far as the OP's problem goes imho it wasn't BT's fault if the customer knows he has a poor internet connection he needs to make certain of the requirements of the game. Having said that if I were BT I would have probably offered to let the customer bringin his system and update it from my connection as a show of good customer support but this would depend whether the customer is a regular or not.
 
Getafix said:
I quote my complaint to Steven Moore of bc games and his reply.
Look at the how he construct his sentences. It explains everything.
They will take your money but you must resolve the issues with somebody else.
The stupid game didn't install. Give me another one. How difficult is it?
Thieves.:mad::mad:
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Shout at EA for designing a game that requires massive downloads. Shout at Vodacom for high data charges. Instead you're shouting at BT Games for enforcing their (reasonable & logical) policy?:confused:
 
HavocXphere said:
Shout at EA for designing a game that requires massive downloads. Shout at Vodacom for high data charges. Instead you're shouting at BT Games for enforcing their (reasonable & logical) policy?:confused:
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Why should the customer be expected to deal with the distributors? That's why the middle man (BT) is there for.
 
EtienneK said:
Why should the customer be expected to deal with the distributors? That's why the middle man (BT) is there for.
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He isn't. The middle man however needs *something* to take to EA....in this case the error code.
 
stefan9 said:
Steam knows the size of each and every patch needed for their games. Don't see why the same shouldn't be expected from BT or any other gaming retailer. If you sell a product you need to know all the facts pertaining to it imho.

As far as the OP's problem goes imho it wasn't BT's fault if the customer knows he has a poor internet connection he needs to make certain of the requirements of the game. Having said that if I were BT I would have probably offered to let the customer bringin his system and update it from my connection as a show of good customer support but this would depend whether the customer is a regular or not.
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Steam knows diddly squat about half the client versions and subsequent patches they sell. I've countless times bought a game [that is year+ old] only to realise it's v1.0. Then Steam doesn't handle the updates either, but the game client . Just the other day i bought Batman:Arkham Asylum GOTY from there [which is v1.0] and had to patch it all by myself because of Windows Live issues. Fortunately they were small patches , but still, Steam did not seem to know about this...

The worst was buying Aion from Steam only to get v1.0 [the launch version] which is almost 2 years old, forcing me to patch the -entire- client via NCSoft [basically a complete new client download] .

So some Steam games certainly are well integrated into Steam and updates via Steam, but there's quite a few that is just being dumped on there by developers without Steam doing any of the updates etc.
 
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stefan9 said:
Steam knows the size of each and every patch needed for their games. Don't see why the same shouldn't be expected from BT or any other gaming retailer .
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LOL. I don't think you play games or have any experience with buying anything that uses a cd key.
 
diabolus said:
Steam knows diddly squat about half the client versions and subsequent patches they sell. I've countless times bought a game [that is year+ old] only to realise it's v1.0. Then Steam doesn't handle the updates either, but the game client . Just the other day i bought Batman:Arkham Asylum GOTY from there [which is v1.0] and had to patch it all by myself because of Windows Live issues. Fortunately they were small patches , but still, Steam did not seem to know about this...

The worst was buying Aion from Steam only to get v1.0 [the launch version] which is almost 2 years old, forcing me to patch the -entire- client via NCSoft [basically a complete new client download] .

So some Steam games certainly are well integrated into Steam and updates via Steam, but there's quite a few that is just being dumped on there by developers without Steam doing any of the updates etc.
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Knowing what their games require and being fully integrate are two seperate issues. Whenever I have had a query about any game listed on their site a quick pm to one their mods at their forums or email to the steam store has always provided me with the answers I was seaking. Including whether the game requires extra patches.


HerZeLeiD said:
LOL. I don't think you play games or have any experience with buying anything that uses a cd key.
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Really I think you need to know what you are talking about before you talk crap about other posters.

Facts for you I have close to a 100 games in my personal collection, have been gaming since the middle 1990's.

Also my xfire profile in case I still need to prove that I "game" :http://www.xfire.com/profile/stefaninter9/

As for CD keys I was gaming when you still needed to search for certain words in the manual before cd keys were introduced.
 
satanboy said:
You're my hero...

NOT
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heh heh heh,thats what i can expect from someone like you.

I only buy games that are worth buying if i download a pirated copy and the game turns out to be great then i go buy it.easy as that.

BTW,if i find a corrupted (from a pirated one or a legit one) file i can just go download a copy of that file from a torrent since they are seperated into pieces
 
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