Being sued by Neotel

E

exacerbated

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Had to get this off my chest. I am utterly disgusted with Neotel. I have been trying to resolve this issue since late last year without any luck thanks to their inedpt call centre, complaints and finance department. It was sorted out by Samantha Mojani (sp?) complaints at head office and the same problems resurfaced and now this company is threatening me with legal action.

FINAL DEMAND REFERENCE NUMBER: ANXXXXXXXX

Mr Erasmus

With reference to your email dated 13/03/2010, I have already furnished supporting documentation (bank statements) from my side to Neotel to substantiate the balance in dispute. The last response was received from your client dated 17/02/2010 (see below), with numerous follow ups from my side on 18 February 2010 and 3 March 2010 (see below) with no response from your client.

The ball was clearly in your clients court, regrettably they have resorted to legal action instead of resolving their own financial mess.

Your letter of demand clearly states a NeoConnect Prime 5G package (see below) whereas I had a NeoConnect Lite package 2G since inception and was invoiced accordingly. Refer to attachments. This is indicative of your clients poor record retention status and current misinformation.

Note that should your client proceed with legal action, the said amount demanded is erroneous and without justification. I suggest you provide a detailed debtors ledger and reconciliations to justify your case before threatening a summons.

>>>>
TOTAL OUTSTANDING AMOUNT DUE: R 2,444.21 1. We hereby act on behalf of Neotel (Pty) Ltd (“our client”) and have been instructed to address this email to you. 2. According to our instructions you are indebted to our client in the amount of R 2,444.21 in terms of the telecommunications services agreement you entered into with our client. 3. Our instructions are that, despite previous demand, you have failed to make payment of the abovementioned outstanding amount. This email is send to you as last resort in an attempt to resolve the matter amicable and to avoid expensive legal costs. 4. Therefore, you are hereby demanded to make payment of the Total Outstanding Amount Due within 7 (seven) days from date hereof. 5. In the alternative to paragraph 4 above, you are hereby demanded to make payment of at least 50% of the Total Outstanding Amount Due within 7 (seven) days from date hereof. Furthermore you are requested to contact our offices and make an acceptable payment arrangement for the remainder of the Total Outstanding Amount Due. 6. Payment should be made to: MACROBERT INCORPORATED TRUST ACCOUNT STANDARD BANK ACCOUNT NUMBER: 010424288 BRANCH CODE: 010045 ALWAYS QUOTE YOUR REFERENCE NUMBER: 7. Our immediate instructions are that, should No Payment be received within 7 (seven) days hereof, to approach the Johannesburg Magistrates Court to issue a Summons against your name and to obtain Default Judgement. Your name will furthermore be listed at the necessary Credit Bureaus, i.e. "Blacklisted". 8. We trust the above action will not be necessary and look forward receiving your payment. Yours faithfully MACROBERT ATTORNEYS PER : J A ERASMUS Direct telephone numbers: 012 – 425 3612 or / 3618 / 3619 / 3626 / 3628 / 3630 / 3631 / 3633 / 3635 / 3637 / 3638 / 3639 / 3642/ 3643 / 3643 / 3644 / 3645 Direct fax number: 012 – 425 3657 Email address: [email protected]
 
I posted this in "Neotel Promises and 1 year later - Want to start issues again":

I have also just received this email today. I canceled the service almost 1 year ago and returned the device. When I returned it I was told there would be no other costs incurred as my account was paid up to date.

I also have never received any outstanding funds information in the form of letters, telephonic etc.

The email came through on my spam box, so I was lucky to see it was there. I think if there are a few people experiencing this problem we should try and solve this together, considering it is l
 
There's numerous complaints on hellopeter about this, not sure if its the same posters from MyBB. I think its more widespread than we know.

I cancelled beginning of Feb this year because they did'nt bother to correct the constant billing errors. They still have the audacity to charge me for that month when my phone didn't work!

The last time I heard from Hugo, he was sorting this out, but now out of nowhere I get this letter from their lawyers! now I'm fuming mad!

What a way to start the weekend, getting sued by Neotel for their own financial mess.
 
Debit orders against my bank account is excessively more than my invoice and it appears they can't be bothered matching payments received to correct customer accounts. They're not getting a cent out of me!
 
exacerbated said:
Debit orders against my bank account is excessively more than my invoice and it appears they can't be bothered matching payments received to correct customer accounts. They're not getting a cent out of me!
Click to expand...

100% agreed. The same is happening with us.

Is there no 'walk-in' place that one can go and sit down with a consultant and settle things face to face?
Or do we have to go to PostNet - LMAO

Sigh - least I now know I can go and block the debit order at the end of March.
 
Neotel's accounts are a mess:
1. Listed as a cash client on their system after having debit orders come off for over a year.
2. R3800 deducted last year December without permission, still waiting on refund|credit.
3. Still waiting on credit for 7 months ZERO service.
3. Last invoice received for November last year.

.. The list goes on and on, bad service, lies, no feedback.. really pathetic.
Hugo you lied to me, where the $%#@ is my money ? If I bump into you ........

I suggest you all do what I have done and lay a charge of theft against Neotel (hopefully the law can take it's course)
Biggest joke really is I went and hired an attorney to handle this, to date the attorney has received ZERO feedback after numerous attempts to make 'contact'.

Whatever happened to taking this up with Carte Blanche ? This would be a good story for their Consumer slot surely!
 
@Kasbah
Moving from debit orders to cash is like jumping from hot coal into a frying pan. EFTs and cash deposits means they have to manually inspect their bank statements and match (tick off) against customer accounts and invoices. I've heard enough horror stories where cash payments made by customers are ignored, hence not credited against our accounts.

This company is a joke, and unfortunately the joke is on us and I ain't laughing.

If you're in Gauteng, please PM me your attorney's contact details to me. If enough of us take action, I believe we have a strong case.
 
I may be wrong on this, but that email has no legal weight. A "final demand" needs to be signed off, and they need to have prove of it, i.e. someone normally knocks on your door and deliver the final demand - which you then sign for, or they send it via registered post and then you sign the book @ the post office to say you got. The court, AFAIK, won't accept a threatening email like this as any "proof of delivery". I recommend though, that if you can / have access to, get legal advice on this. A lot of insurance companies these days will give you free legal advice, or you could join LegalWise or one of those. This scare tactic would end up costing them much more in the long run if they want to follow through and they were at fault. With some legal advice and an actual lawyer behind you you could take them to court as well.
 
PC Direct said:
100% agreed. The same is happening with us.

Is there no 'walk-in' place that one can go and sit down with a consultant and settle things face to face?
Or do we have to go to PostNet - LMAO

Sigh - least I now know I can go and block the debit order at the end of March.
Click to expand...

Funny you should mention that. A Neotel outlet recently opened in N1 City Mall.
 
I think what you just described are procedures relating to a summons. The thing is none of us received any letter of demand previously, and now out of the blue sky a final letter of demand from their lawyers. If what you say is true, then Macroberts is prob the dumbest lawyer in SA or the most unethical for using this kind of scare tactics. They should be reported to the law society.
 
I feel sorry for all you guys... Thank god I got away from Neotel.
I feel so sorry for all Neotel clients - best they all get away.
 
I have a feeling it's a hoax.. Try calling them or going to their site "Under construction" it says.
 
If its a hoax, How did the people etc, get personal client information that was supplied to Neotel.

And why is there not one response from Neotel, stating that its not releated to them
 
I got the email below on Friday. Got straight on to MacRobert who have done sweet FA. Spoke to them again this morning. I never even went live with neotel as it wasn't mac compatible at the time despite me explicitly asking. On top of this, when they laid cable there left their mess i the road for months until householders cleared it away.

I would be delighted to attend court, file a complaint of notify the press. Originally I signed up as they could act quickly. Telkom ironically is getting better and better but when will SA get proper broadband?

FINAL DEMAND REFERENCE NUMBER: ANxxxxx Dear Sir/Madam NEOTEL (PTY) LTD // xxxxxxxx RE: NeoConnect Lite 2G ACCOUNT NEOTEL ACCOUNT NUMBER: R0000xxxxx IDENTITY NUMBER / REGISTRATION NUMBER: TOTAL OUTSTANDING AMOUNT DUE: R 558.00 1. We hereby act on behalf of Neotel (Pty) Ltd (“our client”) and have been instructed to address this email to you. 2. According to our instructions you are indebted to our client in the amount of R 558.00 in terms of the telecommunications services agreement you entered into with our client. 3. Our instructions are that, despite previous demand, you have failed to make payment of the abovementioned outstanding amount. This email is send to you as last resort in an attempt to resolve the matter amicable and to avoid expensive legal costs. 4. Therefore, you are hereby demanded to make payment of the Total Outstanding Amount Due within 7 (seven) days from date hereof. 5. In the alternative to paragraph 4 above, you are hereby demanded to make payment of at least 50% of the Total Outstanding Amount Due within 7 (seven) days from date hereof. Furthermore you are requested to contact our offices and make an acceptable payment arrangement for the remainder of the Total Outstanding Amount Due. 6. Payment should be made to: MACROBERT INCORPORATED TRUST ACCOUNT STANDARD BANK ACCOUNT NUMBER: 010424288 BRANCH CODE: 010045 ALWAYS QUOTE YOUR REFERENCE NUMBER: AN002786 7. Our immediate instructions are that, should No Payment be received within 7 (seven) days hereof, to approach the Johannesburg Magistrates Court to issue a Summons against your name and to obtain Default Judgement. Your name will furthermore be listed at the necessary Credit Bureaus, i.e. "Blacklisted". 8. We trust the above action will not be necessary and look forward receiving your payment. Yours faithfully MACROBERT ATTORNEYS PER : J A ERASMUS Direct telephone numbers: 012 – 425 3612 or / 3618 / 3619 / 3626 / 3628 / 3630 / 3631 / 3633 / 3635 / 3637 / 3638 / 3639 / 3642/ 3643 / 3643 / 3644 / 3645 Direct fax number: 012 – 425 3657 Email address: [email protected]
 
Its not a hoax unfortunately. But are these lawyers any better than their client. Best thing would be for all of us to demonstrate at Neotel offices and call the press in to witness.
 
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