Big increases for MTN contract customers

Welcome to economics 101. MTN is not to blame. Blame the government.
 
Kosmik said:
No, it still needs communication which failed here.
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Are you asserting the information mentioned in the article was not covered in the contract signed by customers? If so, you may have something MASSIVE on your hands, perhaps contact @Jan with this new information.
 
mikewazar said:
Are you asserting the information mentioned in the article was not covered in the contract signed by customers? If so, you may have something MASSIVE on your hands, perhaps contact @Jan with this new information.
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My contract states mtn may increase the price.
The issue is that their communication doesn't clearly state for some people what their increases are and therefore I believe it falls into breach of contract.
 
Fcon_Vpro said:
M

My contract states mtn may increase the price.
The issue is that their communication doesn't clearly state for some people what their increases are and therefore I believe it falls into breach of contract.
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Fair conclusion based on the loose facts presented then
 
mikewazar said:
Are you asserting the information mentioned in the article was not covered in the contract signed by customers? If so, you may have something MASSIVE on your hands, perhaps contact @Jan with this new information.
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Did you read the article?

MTN published a list of tables on its website, which showed the old and new prices. These price changes were in line with the average 5% increase.

However, an unpleasant surprise awaited many MTN contract subscribers in May.

Their bills increased by far higher than 5%. In fact, MTN increased the price of some of its contract products by over 20%.
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One price increase communicated, another received.
 
mikewazar said:
Yes

Headline price (discounted) versus actual price (base) - both are communicated in the contract you sign.
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No, if there is a communication about a price adjustment stipulating one figure and another arises, that's grounds for dispute. Onus is in the provider to ensure clear comunication around any changes.
 
Fcon_Vpro said:
My contract states mtn may increase the price.
The issue is that their communication doesn't clearly state for some people what their increases are and therefore I believe it falls into breach of contract.
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Communicate this to the relevant ombudsman.
 
mikewazar said:
Communicate this to the relevant ombudsman.
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Contract states I have to give mtn 20 business days to rectify the issue if they in breach of contract, but doesn't state who you have to contact.
I've spent the past week going through call centre getting no where. They log a call, and then it's closed with no feedback. You then have to call in to get the feedback. Worst customer service ever.
Now I know they going to state this crap so I'm going to try cancelation first. Then I'm going to go via complaints and then I guess icasa or consumer goods according to their complaints page.
 
They've always treated their contract customers with contempt. The longer you remain there, the more you get penalised. I remember when the RICA crap started, contract customers were forced to RICA at MTN stores, while the rest could RICA at their nearest corner café... oh, but you get a "free" phone.
 
Does this apply to phone contracts too? Got a S22 ultra at R899 per month for 36 months in April, will this suddenly increase a lot?
 
wait can they just increase your price in the middle of a contract ?
 
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