[Billed for very high data usage]

vodacom3g said:
For general forum feedback; bob2000's problem is not actually to do with the 'December' issue as per this thread but rather just very high data usage.
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Ok, well since it has nothing to do with the very specific and very unrelated thread that Bob2000 was posting in, I have moved all the posts associated with Bob2000's issue into this new thread, Bob2000 can p.m. me if he doesn't like the thread title - I had to provide the system with a title to move the posts into & create this new thread.
 
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The last person I spoke to said he would contact me the next day. Thank you for letting me know its going to be a few days. I understand and accept. but again, I didn't send them back with a new request, someone just finally understood my request.

This was logged on the 11th of January

http://www.hellopeter.co.za/my_comment.asp?recid=126074
I requested 2 things

1. Usage per port (This I actually demanded)
2. Can they charge me in bundle rates.


And I disagree about it being unrelated, there are many people complaining about unreasonable high bills for the December period with the 11:55 issue, which doesn't seem to be the case for other months. Delayed billing, overbilling, seems like there was a general billing system issue in December, look for yourself, there are quite a few..

http://www.hellopeter.co.za/the_comment.asp?recid=128132
http://www.hellopeter.co.za/the_comment.asp?recid=132465
 
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I got my feedback

I got a big **** you from Vodacom
 
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I also had very high data usage for a few months on Vodacom and also spent thousands - I dont see why you should be allowed to be charged in bundle rates whilst other high data users are charged "full-price". If you anticipated using excessive amounts of data, then why did you not just top up or negotiate a higher bundle?
 
I was just asking for them to be nice when they rape me, but I learned my lesson.
 
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I switched from a 1GB cap to a 2GB cap in November. Now suddenly I get notified almost IMMEDIATELY (2-4 days) that I've exceeded my data cap.
I then get billed at the higher pro rata rate, and end up paying R4000+ per month.

WHAT THE **** is up with this?
I've been to one of the regional Vodashop offices (Wonderpark), and the young teenager blithely says the cap is right at 2GB.

The PROBLEM IS: I mostly only get GPRS @ 53kbps. To download 2GB in 4 days would mean an almost CONSTANT download for the entire period....except that the last time this happened (bill closure end Jan until 4 Feb) it was a weekend, and NOBODY EVEN SWITCHED ON THE LAPTOP.

Now unless the Huawei modem does it's own thing without power (I have seen the VMC.exe process go ballistic, but that's just the client process), I cannot understand this.

I've send a message to Vodacom, ref number HC-YE0J-2FSQV.

I wonder if I'll ever get a reply.........
 
With this thread being spawned from another one, what exactly was the problem, Bob. Are you not using data bundles, or did you overrun the bundles and not notice?
 
i just got a bill from vodacom for R11000 just for my data account this is imposible as the most my bill ever came too was R500 who do i speak to, or should I go to the papers or something as they are not getting back to me!
 
dhez said:
i just got a bill from vodacom for R11000 just for my data account this is imposible as the most my bill ever came too was R500 who do i speak to, or should I go to the papers or something as they are not getting back to me!
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Same question to you: Do you use data bundles?
 
i check online once a week, but have been overseas for the last month
 
LandyMan said:
With this thread being spawned from another one, what exactly was the problem, Bob. Are you not using data bundles, or did you overrun the bundles and not notice?
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I believe that the data usage I am being charged for was not accurate. My behaviour didn't change, but my bill was 7 times the amount it is usually. So I am just moaning like a bitch
 
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ic said:
While I haven't been on the receiving end of this particular delayed contract data billing from December [I wouldn't have, considering I primarily use pre-paid data bundles nowadays], I don't understand why it is that some people seem to struggle with Vodacom's official support channels for billing and other issues - I understand the frustration which oozes out the posts here like toxic waste, but I have to wonder if that's why some people struggle - that maybe they tear a strip off of the person that receives their complaint call, and from there it all spirals downward and out of control...

My advice to anyone trying to sort out a billing issue, send a detailed email to [email protected], attach screenshots if necessary, embed additional relevant info, but whatever you do, just make sure you are civil and polite - some people do not know how to be polite, but at least try to be polite. The email method will provide you with a written record, and who the problem was assigned to, i.e. self-documenting. If you receive a followup call from someone at Vodacom, document that call in a reply email. At worst you have a written record which you can forward to v3g via email if necessary, at best your frustration levels are dramatically reduced and you don't end up spending ages on the phone to different people at Vodacom, and your problem is likely to be solved...
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If you have not had to log an issue with vodacom through their official support channels then you will not know what it is like to deal with them.

I have had spent many hours on the phone (thankfully its free) trying to get somebody to assist with all sorts of different issues (upgrades, poor signal etc). Usually the small ones (like send me MMS settings etc) are dealt with efficiently and quickly, but as soon as it is something a bit out of the ordinary, you hit brick walls with Vodacom, so I can relate to Bobs posts.

And the part about sending an e-mail to customercare - thats laughable, worse then calling from my experience.
Even being nice doesn't help. So i have to disagree with you IC.
 
my sister who is there but that is still impossible she knows how to use it and just checks mail etc then logs off and shuts down and she has beenn using it with me for the last year
 
dhez said:
my sister who is there but that is still impossible she knows how to use it and just checks mail etc then logs off and shuts down and she has beenn using it with me for the last year
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Your sister has friends? Kids? Kids's friends? Husband?
 
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