-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: What's the most interesting small town you've visited in South Africa?
[Billed for very high data usage]
- Thread starter Bob2000
- Start date
vodacom3g
Vodacom Representative
dhez, I've passed your stuff on.
bob2000, has anyone gotten back to you?
bob2000, has anyone gotten back to you?
vodacom3g
Vodacom Representative
Normally, when I escalate something, the guys will first get all the records and look at it in detail before they get back to you. This might take some time.
LandyMan
Honorary Master
Slightly off topic, but I believe v3g has taken some hits in this thread:
I got myself a Data SIM on the 2nd of January. It couldn't connect after they said it was activated, so I logged two calls. A week later, it was still not working, logged another call. At wits end, I decided to speak to v3g ... he was in the US (on holiday nogal), and sent my request through to the correct people. Once that process was started, Vodacom was in contact with me every day, asking to test, seeing what's happening, etc etc. A week later it was sorted ... yeah, it took some time, but without v3g I probably would still be using my N95 as a modem.
So thanks v3g, you guys helped me alot!
I got myself a Data SIM on the 2nd of January. It couldn't connect after they said it was activated, so I logged two calls. A week later, it was still not working, logged another call. At wits end, I decided to speak to v3g ... he was in the US (on holiday nogal), and sent my request through to the correct people. Once that process was started, Vodacom was in contact with me every day, asking to test, seeing what's happening, etc etc. A week later it was sorted ... yeah, it took some time, but without v3g I probably would still be using my N95 as a modem.
So thanks v3g, you guys helped me alot!
no i dont blame v3g, i think he is very helpful and also to note that i have never had a problem with my 3g card for the last year and a half, im sure this must be a billing issue across the board as i have spoken to all of my friends and family whom have 3 cards and they all say they last bills where in the thousands
MBB
Active Member
Over billing
I have the same problem. Same days, same duration/bytes all at 11:55:00 pm. Something is wrong with Vodacom's billing system.
I have the same problem. Same days, same duration/bytes all at 11:55:00 pm. Something is wrong with Vodacom's billing system.
!!DV!!
Senior Member
My wifes bill for usage in December is all so a bit odd the same entries as on Bob2000 post.
I the time we had the card (last 6+ months) did go over the 500mb bundle, in December was 200+ mb over?
I the time we had the card (last 6+ months) did go over the 500mb bundle, in December was 200+ mb over?
!!DV!!
Senior Member
No clue
vodacom3g
Vodacom Representative
Those dates were the dates for which there were no billing records initially. These were added in the later bill run.
As explained somewhere above. some subs were not billed for data usage in December and that usage did not reflect in that month's bill.
The records were added into a later bill.
As explained somewhere above. some subs were not billed for data usage in December and that usage did not reflect in that month's bill.
The records were added into a later bill.
vodacom3g
Vodacom Representative
Number of seconds in a day.
Looks like they just put in one record for the whole day, instead of every few minutes like they normally do.
MBB
Active Member
Over Billing
How can I be billed for extra usage when I am still in the middle of a 2gig contract?
When I monitor my usage daily and buy airtime to convert to a bundle if I am close to using up my 2gig. How can the 86400 on 9 different days reflect amounts from R137.87 to R4.27 on separate days. These were manual inputs and have not been allocated to the correct account. The last 2 weeks of December are my quietest days in the year.
How can I be billed for extra usage when I am still in the middle of a 2gig contract?
When I monitor my usage daily and buy airtime to convert to a bundle if I am close to using up my 2gig. How can the 86400 on 9 different days reflect amounts from R137.87 to R4.27 on separate days. These were manual inputs and have not been allocated to the correct account. The last 2 weeks of December are my quietest days in the year.
Grouter
Executive Member
- Joined
- Sep 7, 2007
- Messages
- 5,981
- Reaction score
- 3,837
vodacom3g
Vodacom Representative
MBB
Active Member
Below is a sms I received from Vodacom in respect of my overbilling query.
''All billing is correct.''
This is the type of reply I would expect from one of our govt depts or local govt, not a world class public company. EISH!!!!!!!!
Furthermore the Reports section of My Account at Vodacom4me is not available so I can't check any other of my accounts.
Dear Customer please be advised that due to technical problems we had delayed billing tickets in Dec and Jan that is why it is included on your Feb invoice, all billing is correct. we apologise for any inconvenience caused. Kind regards, Vodacom Customer Care (Thandi Gogo)
''All billing is correct.''
This is the type of reply I would expect from one of our govt depts or local govt, not a world class public company. EISH!!!!!!!!
Furthermore the Reports section of My Account at Vodacom4me is not available so I can't check any other of my accounts.
Dear Customer please be advised that due to technical problems we had delayed billing tickets in Dec and Jan that is why it is included on your Feb invoice, all billing is correct. we apologise for any inconvenience caused. Kind regards, Vodacom Customer Care (Thandi Gogo)
