Billing Questions

rpm

rpm

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Hi folks

I just received a call from iBurst informing me that I owe them R 3000-00+. When questioning this as I paid in advance for a pre-determined period, they said that they don’t cut people off which don’t pay and that it is the customer’s responsibility to monitor this.

Questions:

1. Has anybody been cut off due top non-payment, or is it correct that iBurst does not cut anybody off even if they do not pay?
2. Has anybody else experienced billing problems with iBurst?
3. Is it correct that their authentication and billing systems are not linked at all?

Any feedback will be great. We also asked iBurst for comment and will post it here when we receive it for future reference…

Regards,

RPM
 
Hi RPM

I've been in contact with you earlier in the day regarding other iBurst problems, perhaps we can raise all the issues at once.

I have been lucky, I've never had a problem with billing but in general my problem is they debit my account late more often than not, often as late as the 5th of the month. Other creditors get it spot-on every single time. Even my Vodacom contract comes off my account every time a coconut, on the correct date.

Answer 1: Never heard of anyone being cut off. Have heard of many people being billed 10-13 months later :eek:, and being billed 4x the amount because iBurst "forgot" to debit them in the previous months
Answer 2: Yes, many many people have
Answer 3: It seems not, there appears to be no relation to the two, because they cannot detect when a subscriber has terminated use of the service, if it was the case then we wouldn't hear of people being billed a year later.

With regards to the free megs issue, at least one forumite reports being on a 3G month-to-month contract and received 500Mb extra.

http://www.mybroadband.co.za/vb/showthread.php?t=67824&page=3

I'm on month to month 3G package and I got my 500MB
Click to expand...

What do you think?
 
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1. Has anybody been cut off due top non-payment, or is it correct that iBurst does not cut anybody off even if they do not pay?
2. Has anybody else experienced billing problems with iBurst?
3. Is it correct that their authentication and billing systems are not linked at all?
Click to expand...

1. No, I've had friends who's never been informated/invoiced/billed for 5 months yet they've never been cut off.

2. They would get debited (if they signed a debit order) a lump sum after the 5 months...
Another friend had his credit card debited 8 times for the same month.
I've had my account debited for extra bandwidth which the techinical helpdesk allocated to remove COD. Took them an entire month to credit me. Yet I've never seen the credit in my invoices. I've got the credit invoice but they have not deducted my monthly fee from that credit. so in essence they still owe me R159

3. I'm not sure if they even sure you can call it a billing system as the rate errors that it spruns out.
 
Cut off

Answer 1 - Yes they do cut people off.
I was one of the initial so called beta testers. I signed up on there site with a company credit card.

To cut a long story short, they never billed the credit card - EVER.

About 18 Months later - I did get cut off. The Auth System refused the login.
After heated discussions with IBURST Billing dept they "managed" to re-enable my account.

Answer 2 - Loads

Answer 3 - No - they do appear to be linked.
After my account got re-enabled it was suggested I "might" need to change my password/ refresh user on auth system. But No need. Process was almost instant. 60 seconds later the next login worked.
 
JTech said:
With regards to the free megs issue, at least one forumite reports being on a 3G month-to-month contract and received 500Mb extra.

http://www.mybroadband.co.za/vb/showthread.php?t=67824&page=3

What do you think?
Click to expand...
I see you quoted me there...
Here's an update I posted in that thread.
evilspinach said:
Aaaah, the wonderful accounts dept... I checked my bank statement and see they charged me R699 on the 1st of Feb. Nice, I phoned iBurst, they still have me on as contract. That explains the extra 500mb. It also gives me even more incentive to leave. That accounts dept has pissed me off one time too many.

Thank goodness I still have the original email I was instructed to send to change over to month to month.
Click to expand...
 
Yeah when I signed up with iBurst through HiFi corp they asked me what I wanted and asked them to automatically debit me on my credit card. 3 months down the line I got a call from accounts saying they haven't received any payment. Forking out the R1400+ didn't really erk me as much as they hadn't made any notification for it before hand.
 
JTech said:
What do you think?
Click to expand...

This has been cleared up now, evilspinach was still on their system as a contract subscriber for some reason. No one else has reported this, and that is how its meant to be, thanks to some great thinking over at iBurst.

Oh, lol, right it was two posts above :p
 
How is it possible to keep the systems unlinked? That's insane.

I mean actually insane.
 
They called the wrong person today. I hope rpm wrights a really good article about this.

Oh and btw i still haven`t receiven my "free" 500mb.
 
iBurst - Nothing for Nothing

24 month contracts only get the cream. Month to month people - they are idiots if they expect anything from iBurst.
 
That was a suicide move from the marketing department.....just what you should expect from them......unless they hoping to get rid of month to month customers which does not make any sense.
 
They are probably trying to raise the number of contract subscribers. It makes sense if you think about it.
 
Month to Month customers

It is now clear, iBurst and its CEO do not want month to month customers. Lets go guys.
 
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I had to go in person to Iburst today and after that it still got messed up. Their billing and accounts are in a mess. They charge you contract price even after the 24 months are up.
 
GBM, No it does not make sense since most old customers(those that use their brains) on contracts or month to month will never enter or reenter a contract with this incompetent company, and to those that do do so at their own risk.

Hopefully new prospective customers read this forum and give it a lot of thought before entering a contract with this company............you have been warned.
 
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