BitCo Consumer Review

Friday night. I can't stream twitch on high, youtube is bad. I cant make this stuff up. But I guess It's the weather coming up...
 
@ Bitco

Its after 17:00 and its weekend, internet is up to crap.
Cant watch Youtube.
Cant play games.
The download speed is under 1mb.
 
I phoned Bitco Yesterday at about 12. I was told that my line is now active and I can start using it after 7 days of soaking. But I haven't received my router yet? I'm only maybe getting my router on Monday... Was really hoping to use the internet before the weekend. The worst part is that they didn't know that I haven't received my router yet... Does no one keep track of what is delivered or not?

Not very happy....
 
ChrisL89 said:
I phoned Bitco Yesterday at about 12. I was told that my line is now active and I can start using it after 7 days of soaking. But I haven't received my router yet? I'm only maybe getting my router on Monday... Was really hoping to use the internet before the weekend. The worst part is that they didn't know that I haven't received my router yet... Does no one keep track of what is delivered or not?

Not very happy....
Click to expand...

Mmmm mine was setup on the day of installation, when the soaking period was over all the hardware was already there a good to go, weird
 
ChrisL89 said:
I phoned Bitco Yesterday at about 12. I was told that my line is now active and I can start using it after 7 days of soaking. But I haven't received my router yet? I'm only maybe getting my router on Monday... Was really hoping to use the internet before the weekend. The worst part is that they didn't know that I haven't received my router yet... Does no one keep track of what is delivered or not?

Not very happy....
Click to expand...

Pitty its weekend...

I had the same. Router was only delivered 2 days after soaking period. They supplied me with my IP and DNS details so I could use my link in the meantime.
 
I think that all this is quite normal (For South Africa) anyways, as soon as a company prospers and begins to grow and yet does not have the correct amount of staff to keep up, things get lost. In my personal opinion, BitCo needs to change their policy and have some support staff for over the weekends to begin with at least.
 
ChrisL89 said:
I phoned Bitco Yesterday at about 12. I was told that my line is now active and I can start using it after 7 days of soaking. But I haven't received my router yet? I'm only maybe getting my router on Monday... Was really hoping to use the internet before the weekend. The worst part is that they didn't know that I haven't received my router yet... Does no one keep track of what is delivered or not?

Not very happy....
Click to expand...

Hi ChrisL89,

As per my PM to you over the weekend we have had a major stock shortage of routers and has caused delays with handovers

Our wireless team was installing like normal to avoid physical installation delays but routers had been a problem for us

i have been informed by our operations manager that we have received a large shipment of devices and everyone will receive delivery today.

Typically this process is well streamlined but occasionally things happen with stock that are out of our control.

Sorry for any inconvenience caused and look forward to having you online today

Mike
 
Hi All,

I just wanted to let you know we have activated a new high site in Edenavle.

This is a very large tower found in the area known as - Marlboro

if anyone is this area is looking for services you are welcome to contact [email protected] ; [email protected]

Mike
 
BitCo said:
Hi ChrisL89,

As per my PM to you over the weekend we have had a major stock shortage of routers and has caused delays with handovers

Our wireless team was installing like normal to avoid physical installation delays but routers had been a problem for us

i have been informed by our operations manager that we have received a large shipment of devices and everyone will receive delivery today.

Typically this process is well streamlined but occasionally things happen with stock that are out of our control.

Sorry for any inconvenience caused and look forward to having you online today

Mike
Click to expand...

Morning Mike,

Thanks for the feedback. I really appreciate it.
 
jcheek said:
Hey Mike

Are you at liberty to say where that new Faerie Glen highsite is located ? (GPS ? :D)
There are two or three hills to the north of Faerie Glen, and even though I've been keeping an eye out from my rooftop, I can't see any sign of a new concrete tower ... ?
Click to expand...

Unless of course, you actually mean the big concrete tower on top of the famous Scientiae (CSIR) hill ... ?
That hill is pretty high and has line-of-sight into many of the eastern suburbs, albeit at a distance.

Scientiae tower.jpg
 
disiza said:
I must be one of the lucky ones............no packet loss, no lag when playing BF4,Destiny,COD AW etc. Streaming YT HD,Twitch and VIDI no issues. I'm really beginning to think this is all about location, LOS, Fresnel Zone.

Suggestion, maybe get Bitco to re-soak your connections!!
Let them do a live analysis using the same services as the customer utilizes.

FUP is steep but livable.... for now, it does need to be revised!
Click to expand...

My connection is rock solid too.
I'm in the Randpark Ridge area.
 
jcheek said:
Unless of course, you actually mean the big concrete tower on top of the famous Scientiae (CSIR) hill ... ?
That hill is pretty high and has line-of-sight into many of the eastern suburbs, albeit at a distance.

View attachment 199702
Click to expand...

Hi Jcheek.

:):) Thats the one!

Should cover that whole area and resolve the blind spot we had that side of PTA :p

Mike
 
Sigh, I've been with Bitco for about 1.5 months now and haven't had one happy day yet. This morning my speeds looked like this: http://www.speedtest.net/my-result/4217314060 and tonight games are totally unplayable. I'm just going to bed hoping everything looks better tomorrow.

Edit: Mike will resoaking the line help? I'm desperate enough to try anything.
 
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Sephiroth96 said:
Sigh, I've been with Bitco for about 1.5 months now and haven't had one happy day yet. This morning my speeds looked like this: http://www.speedtest.net/my-result/4217314060 and tonight games are totally unplayable. I'm just going to bed hoping everything looks better tomorrow.

Edit: Mike will resoaking the line help? I'm desperate enough to try anything.
Click to expand...


Mike,

"Mike will resoaking the line help?"!!

Aftersales is more important than sales?
 
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Hi Mike

I have noticed you have removed the 2Mbps option on the Home Internet, is this to make space for something more nicer?? :D and will we see a price drop/free upgrade to the next? :)
 
Murmaider said:
It's the way Hulu does it's adverts.
The adverts load in full 1080p in the background while it's trying to stream your episode (ever noticed the adverts never buffer or stop?)

It's not a bitco issue, its the way Hulu works, we have found that selecting a show and putting it on pause for about 2 minutes while you get some coffee lets you run through the entire episode without this issue occuring.
Click to expand...

Thanks Murmaider

I will give this a shot. Also please note that I am not referring to the hulu buffering issues. Those I have come to accept. My issue is it bombing out completely saying "An error has occured" , and I have to go to the previous menu and play the episode again.


Thanks.
 
Oh Bitco, how I wish you were just a little cheaper. Really struggling with internet here and am considering you guys. Except I don't need uncapped. I need speed.
 
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