BitCo Consumer Review

Pitbull · Apr 30, 2015

disiza said:
Has it balanced out yet or are you still having issues?

Yea, speed was downgraded to 2mbps for sure. No idea how it happened or why. But I'm pretty sure that is what happened. I might be wrong though. I can't confirm anything till I get feedback from Bitco. As I said, might just have been an honest back end mistake. But my speed was definitely 2mbps this morning.

Pitbull · Apr 30, 2015

Just to confirm.

I just got home and did a speed test again. Now it's back to 5mbps. I have not received a word from Bitco so it could be that I jumped the gun a bit. May have been something else. Will see what Bitco says.

MJ89 · Apr 30, 2015

I have had bitco for a few weeks now everything seems great. just when i try facetime or skype people in the uk i seem to have very poor quality video on skype and no video on facetime wondering if anyone else has had these issues?.
sent a support request and keep getting told they have made adjustments but never see a change in the service.

disiza · May 1, 2015

MJ89 said:
I have had bitco for a few weeks now everything seems great. just when i try facetime or skype people in the uk i seem to have very poor quality video on skype and no video on facetime wondering if anyone else has had these issues?.
sent a support request and keep getting told they have made adjustments but never see a change in the service.

Do a ping test from your command prompt ...type the following

ping -n 100 www.bbc.com

See what results you are getting, your ping speed should be in the region of 165-170 with 0% packet loss.

Post the results

MJ89 · May 1, 2015

disiza said:
Do a ping test from your command prompt ...type the following

ping -n 100 www.bbc.com

See what results you are getting, your ping speed should be in the region of 165-170 with 0% packet loss.

Post the results

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Mark Jones>ping -n 100 www.bbc.com

Pinging www-bbc-com.bbc.net.uk [212.58.244.70] with 32 bytes of data:
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=171ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=203ms TTL=52
Reply from 212.58.244.70: bytes=32 time=2704ms TTL=52
Reply from 212.58.244.70: bytes=32 time=691ms TTL=52
Reply from 212.58.244.70: bytes=32 time=205ms TTL=52
Reply from 212.58.244.70: bytes=32 time=833ms TTL=52
Reply from 212.58.244.70: bytes=32 time=241ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=342ms TTL=52
Reply from 212.58.244.70: bytes=32 time=547ms TTL=52
Reply from 212.58.244.70: bytes=32 time=2510ms TTL=52
Reply from 212.58.244.70: bytes=32 time=274ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=176ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=176ms TTL=52
Reply from 212.58.244.70: bytes=32 time=194ms TTL=52
Reply from 212.58.244.70: bytes=32 time=191ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=355ms TTL=52
Reply from 212.58.244.70: bytes=32 time=292ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=175ms TTL=52
Reply from 212.58.244.70: bytes=32 time=169ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=419ms TTL=52
Reply from 212.58.244.70: bytes=32 time=438ms TTL=52
Reply from 212.58.244.70: bytes=32 time=433ms TTL=52
Reply from 212.58.244.70: bytes=32 time=310ms TTL=52
Reply from 212.58.244.70: bytes=32 time=385ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=169ms TTL=52
Reply from 212.58.244.70: bytes=32 time=265ms TTL=52
Reply from 212.58.244.70: bytes=32 time=197ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=169ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=382ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=966ms TTL=52
Reply from 212.58.244.70: bytes=32 time=639ms TTL=52
Reply from 212.58.244.70: bytes=32 time=1641ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=229ms TTL=52
Reply from 212.58.244.70: bytes=32 time=253ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=169ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=201ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=166ms TTL=52
Reply from 212.58.244.70: bytes=32 time=172ms TTL=52
Reply from 212.58.244.70: bytes=32 time=167ms TTL=52
Reply from 212.58.244.70: bytes=32 time=250ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=168ms TTL=52
Reply from 212.58.244.70: bytes=32 time=1040ms TTL=52
Reply from 212.58.244.70: bytes=32 time=1953ms TTL=52
Reply from 212.58.244.70: bytes=32 time=381ms TTL=52
Reply from 212.58.244.70: bytes=32 time=772ms TTL=52
Reply from 212.58.244.70: bytes=32 time=169ms TTL=52

Ping statistics for 212.58.244.70:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 166ms, Maximum = 2704ms, Average = 319ms

No-Rules · May 2, 2015

I've been using my 3g to play bf4 and no issues at all. But the moment I use Bitco connection it keeps disconnecting me from the game.

Dududee · May 3, 2015

Hi all
Not sure if this is a ridiculous question or not but I literally have zero options left with proper internet in this country(3G dongle are child's play). Bitco is my last hope. I've signed up and am waiting for them to come survey my place.
I'm concerned though because I live in a high rise. 17th floor to be exact. Will this prevent them from installing? There is access to the roof though(19th floor).
I'm so stressed out. Any help on this would be appreciated. Crossing fingers I'm a viable candidate.

RustyB · May 3, 2015

Well I've given up on BitCo, they don't even answer me anymore... If u getting the line to browse and stream then no problem but if you getting it for online gaming you going to waist your time and money.. You will be far better off using 3g.

disiza · May 3, 2015

No-Rules said:
I've been using my 3g to play bf4 and no issues at all. But the moment I use Bitco connection it keeps disconnecting me from the game.

Right guys ive confirmed with testing between different games for example BF4 vs Destiny. BF4 im getting in to a game lobby, no a problem. Getting into the game is a huge issue lag spikes, unstable ping etc.

I have been in touch with Bitco and they are going to lineup stress tests on there systems for BF4 compatibility, it seems some ports could be out of wack, EA might have made changes to the sever protocols and Bitco might need to make an adjustment so what ever it maybe causing the problem, please have a little patience i'm sure Richard and the boys will figure it out.

As with Destiny i'm having no issuesl, in short ....perfect!

Far Cry 4 online ..perfect
etc etc etc

rajiv · May 3, 2015

I haven't had any issues with PC games, BF, MW2, etc.

But PS4...oi vey. PES 2015 was absolutely rubbish and Destiny gave me issues as well.

I think it just depends where you are that impacts on your experience.

disiza said:
Right guys ive confirmed with testing between different games for example BF4 vs Destiny. BF4 im getting in to a game lobby, no a problem. Getting into the game is a huge issue lag spikes, unstable ping etc.

I have been in touch with Bitco and they are going to lineup stress tests on there systems for BF4 compatibility, it seems some ports could be out of wack, EA might have made changes to the sever protocols and Bitco might need to make an adjustment so what ever it maybe causing the problem, please have a little patience i'm sure Richard and the boys will figure it out.

As with Destiny i'm having no issuesl, in short ....perfect!

Far Cry 4 online ..perfect
etc etc etc

RustyB · May 3, 2015

The weird thing is that with a little patience 1 out of 5 servers let you in on Saterdays and Sundays. But like you said it's he'll out Laggy.. Come Monday nothing again.. The problem isn't on EA's side it's bitco..

disiza · May 3, 2015

Let give the guys an opportunity to rectify it and let's see

moosag · May 3, 2015

Major outage on international services/links

Paypal
Apple App Store

This is all I know off for now...

MarchofReason · May 4, 2015

This may be out of context but our Company contacted Bitco for a VoIP PBX Solution for one of our clients as this is not our core service.
They sent a sales representative who started talking about his own business that he is starting up, something to do with oil, after he came completely unprepared to the PBX meeting. Needless to say Bitco was not considered as a provider.

Maybe they are spreading themselves thin.
Good luck to everyone.

SplaT · May 4, 2015

Has anyone had their gaming problems resolved by Bitco yet?

I'm having major latency probiems to an online game everyday 8AM to 6PM monday to friday. Exactly after 6PM, I can play again.
I don't know if there is any point creating a ticket if Bitco is unable or unwilling to do anything about it.

BitCo · May 4, 2015

Boober44b said:
6 days after a LoS test was done and I'm still waiting for feedback...

Hi Boober44b,

Can you please send us a PM with your full name and we can have a look at the LOS report and signal test for you.

There are often technical parameters that could stop a link installation and need to be approved by our infrastructure manager.

We can have a quick look and let you know what the process is going forward for your link

Mike

BitCo · May 4, 2015

RustyB said:
The same has been happening to mine, I've been told that they shape our lines during the week and or if you got a download going for longer than an hour your line will be shaped till the download is finished.. they said this could be one of the reasons why Im battling to connect to the servers.. But Im almost certain it isn't the case.

Hi RustyB,

We do not have any form of shaping on our network that would hard limit line speeds. We have our standard FUP and Torrent shaping from 6am -6pm, this sounds like a fault on the equipment.

Please can you log a support request with support@bitco.co.za and if not resolved to your satisfaction please can you send us a PM with your full name and ticket number so i can ask the operations manager to provide us some feedback.

Mike

BitCo · May 4, 2015

Pitbull said:
Just to confirm.

I just got home and did a speed test again. Now it's back to 5mbps. I have not received a word from Bitco so it could be that I jumped the gun a bit. May have been something else. Will see what Bitco says.

Hi Pitbull,

I have sent you a PM

Mike

BitCo · May 4, 2015

MJ89 said:
I have had bitco for a few weeks now everything seems great. just when i try facetime or skype people in the uk i seem to have very poor quality video on skype and no video on facetime wondering if anyone else has had these issues?.
sent a support request and keep getting told they have made adjustments but never see a change in the service.

Hi MJ89,

That is a very weird fault to be experiencing, have you managed to log with support@bitco.co.za?

we have many customers using face time and Skype both during business and after hours

Would you mind to please send us a PM with your full name so we can have a look at your individual link and see if our monitoring tool have detected anything out of the ordinary.

Mike

BitCo · May 4, 2015

rajiv said:
I haven't had any issues with PC games, BF, MW2, etc.

But PS4...oi vey. PES 2015 was absolutely rubbish and Destiny gave me issues as well.

I think it just depends where you are that impacts on your experience.

Hi Guys,

Our technical team is going to be testing as many games as possible on all different gaming mediums to ensure we have all the correct ports prioritized on our network.

Please can i ask everyone who is experiencing a problem with a specific game to log with support@bitco.co.za and let us know which game and if its PC, Xbox, PS4 so we can ensure to test and resolve ASAP.

I am extremely confident the team will resolve this shortly as we suspect some of the ports have been changed and minor adjustments on our core need to be applied

Mike

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