Hi, all the BitCo consumers!
I have been contacting them regarding these issues for about 5+- months.
https://www.dropbox.com/sh/3heipasnqs1u5k2/AAB7Wl9qOtMyenMIcaIf91uMa?dl=0
Here, is some evidence of the 4th major disconnection I have encountered since last night. In a ticket I was told that this has been fixed. To my surprise, I get another visit/disconnection after the ticket has been closed.
https://www.dropbox.com/sh/h4mfzq1i6ikaz1s/AAAsqQ_BqPDquHFMFisN8L5Xa?dl=0
The screenshots in this folder show previous issues I have encountered while running tests over two days. Results show a stunning loss of 37%.
I have edited to say that BitCo is indeed working on new high-sites within my area and this may fix the issue. If you are in a better area then I believe BitCo may still be a good ISP to go with. I believe it is the Randburg area (the high-site that I'm connected to) that is a disaster at the moment but as I said, they are working on new high-sites to relieve the Randburg tower of its load.
I apologize if this influenced any of you and your decision to go with BitCo when you may have been within range of a stable high-site. The times that my link was rather stable (minor packet loss), the link was more than fine for streaming and browsing. The response time/ping with gaming felt remarkable except for the minor constant packet loss and small spikes in packets sent. The packet loss results in the game losing functionality for that one packet, which can be very frustrating when it happens constantly at a rate of 0.5-1% of all packets sent. But even these good qualities (that made the service almost acceptable) withered away the last few months. My link feels very bad. Only at late nights/early mornings (12pm-6am) is it an almost acceptable link. During the day, streaming (this counts for Twitch, etc. I believe Youtube will be fine) is affected and needs to load every now and then. Gaming will be affected as well. At late afternoons/early nights (5pm - 11pm), you will experience a peak time, in which the tower is very overloaded and at times, your link will feel useless. This is the reality for people connected to the high-site I'm connected to, but if your high-site seems reliable then go ahead. I believe you will experience a fine link and stable service.
Unfortunately, I landed on the bad end of BitCo. I apologize to all that may have been mislead. I also apologize to BitCo for any trouble. The issue is being attended to but it is a timely process that will require patience.