BitCo Consumer Review

[BitCo]

Major outage on international services/links

Paypal
Apple App Store

This is all I know off for now...

Hi Moosag,

Are you experiencing a problem with international services?

We do not have a problem on our side so please can you log with support@bitco.co.za and if not resolved send us a PM so we can investigate

Mike

 

[BitCo]

This may be out of context but our Company contacted Bitco for a VoIP PBX Solution for one of our clients as this is not our core service.
They sent a sales representative who started talking about his own business that he is starting up, something to do with oil, after he came completely unprepared to the PBX meeting. Needless to say Bitco was not considered as a provider.

Maybe they are spreading themselves thin.
Good luck to everyone.

Hi MarchofReason,

Thanks for the post.

IPPBX Services form part of our core business and we have both a hosted and an on-site PBX appliance.

We have a large client base nationally of PBX customers and we offer a complete solution being - PBX, Last Mile Access, Voice Termination Services & Internet Access.

We have sales staff who are fully skilled on the product and offer both the hosted and on-site solution.

I will be sending you a PM with some more information on your post below to understand if this was a sales consultant or an external agent.

I will also be sending you some info on our product offering so you have a better understanding of the costing model and functionality associated with the product.

Mike

 

[disiza]

My link is as strong as ever this morning, stable and consistent.

However BF4 is still not working, finding a lobby easy, getting into the game is another story!


http://speedtest.ookla.com/result/2866725393.png
http://speedtest.ookla.com/result/2866726568.png
http://speedtest.ookla.com/result/2866726746.png


ping -n 50 www.bbc.com

Pinging www-bbc-com.bbc.net.uk [212.58.246.94] with 32 bytes of data:
Reply from 212.58.246.94: bytes=32 time=166ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=164ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=166ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=164ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=166ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=166ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=166ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53
Reply from 212.58.246.94: bytes=32 time=165ms TTL=53

Ping statistics for 212.58.246.94:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 164ms, Maximum = 166ms, Average = 165ms

 

[moosag]

Hi Mike.

All is well now but there was definitely a break in a link somewhere. Trace routes broke somewhere after leaving your network. I suspect under sea cable ? Unfortunately I did not save the log. Will keep it next time.

Thanks,
M

 

[RustyB]

Hi RustyB,

We do not have any form of shaping on our network that would hard limit line speeds. We have our standard FUP and Torrent shaping from 6am -6pm, this sounds like a fault on the equipment.

Please can you log a support request with support@bitco.co.za and if not resolved to your satisfaction please can you send us a PM with your full name and ticket number so i can ask the operations manager to provide us some feedback.

Mike

Hey Mike,
I'm just quoting what you support team told me that that I should try play over the weekend because they shape all home users during the week.... I have logged a support request and got a email response this afternoon.. Please read below...

Hi Bryan,

We have extensively investigated and discussed this between the management, core technicians and directors and unfortunately there is nothing further we can assist with.

As the problem is not related to your hardware, link, connection or core routing, the problem lies with any/all the services providers between your PC/Console and the game servers.

We are continuously making improvements based on input from users such as yourself, but we in this particular case, (from BitCo's view) no problem what so ever can be found.

Our only suggestion is to book a testing / fault finding session once a week with Richard and the core department to try update again and again?

Regards,

Your ticket status is 'Closed'.

James Farnell
BitCo Helpdesk
087 135 0000

I'm still unable to connect except over weekend as mentioned in my previous posts.

 

[BitCo]

Hey Mike,
I'm just quoting what you support team told me that that I should try play over the weekend because they shape all home users during the week.... I have logged a support request and got a email response this afternoon.. Please read below...

Hi Bryan,

We have extensively investigated and discussed this between the management, core technicians and directors and unfortunately there is nothing further we can assist with.

As the problem is not related to your hardware, link, connection or core routing, the problem lies with any/all the services providers between your PC/Console and the game servers.

We are continuously making improvements based on input from users such as yourself, but we in this particular case, (from BitCo's view) no problem what so ever can be found.

Our only suggestion is to book a testing / fault finding session once a week with Richard and the core department to try update again and again?

Regards,

Your ticket status is 'Closed'.

James Farnell
BitCo Helpdesk
087 135 0000

I'm still unable to connect except over weekend as mentioned in my previous posts.

Hi RustyB,

Thanks for the update

I do agree with James and feel the best possible way to resolve this is to schedule some live testing with Richard.

What this would involve is you to log into the game while we monitor the core network and ensure the ports the game is using are optimized on our network.

you will often find different versions of the game use different ports so by doing this test we can quickly resolve the port issue on our network for everyone using this specific application.

Mike

 

[No-Rules]

Richard told me on Thursday to login and play while they monitor and there was no outcome.
Still have dc problems.

 

[RustyB]

Hi RustyB,

Thanks for the update

I do agree with James and feel the best possible way to resolve this is to schedule some live testing with Richard.

What this would involve is you to log into the game while we monitor the core network and ensure the ports the game is using are optimized on our network.

you will often find different versions of the game use different ports so by doing this test we can quickly resolve the port issue on our network for everyone using this specific application.

Mike

Like wise I've done it twice already with no outcome, this has been going on for the past month now... I ask you guys with tears in my eyes, why is it I can get it half working on saterdays and Sundays come Monday nothing again... You can't tell me there is nothing wrong on Bitco's side and the problem is between the ps4 and the servers when EVERYONE else I know don't have these issues. .

 

[garthvs]

Like wise I've done it twice already with no outcome, this has been going on for the past month now... I ask you guys with tears in my eyes, why is it I can get it half working on saterdays and Sundays come Monday nothing again... You can't tell me there is nothing wrong on Bitco's side and the problem is between the ps4 and the servers when EVERYONE else I know don't have these issues. .

Hi RustyB

I can confirm that there is definately a problem with Battlefield gaming at the moment. Richard and I have been working on it for several weeks trying to find and eliminate the cause and will update as soon as we find the cause. In the interim, please can you help us and continue with the testing.

Garth

 

[disiza]

Garth,please confirm who has been contacted, as to my knowledge nobody has been requested or is testing,spoke to Mike yesterday he mentioned that you guys were going to get a xbox one to test bf4 first hand with regards to the issue?As you mentioned previously this issue has been on going for weeks and there is stIll no solution in site.

 

[Preacher]

After much thought, I have decided that your guys answer of either wait 4 - 6 weeks for the service I am paying full price for to sort itself out, or I can cancel is just plain right, to put it in SA terms, ***. What kind of business decision is that?

These past few days have been really testing when the line goes down for a period of time, and then I sit with no internet... but my invoice comes from you guys and come beginning of the month, I get billed fully. Now according to your service guarantee, this is, in my opinion, not fair. I have brought up an issue with my connection, and it is actually not getting better. It seems to be getting worse. As a subscribed, PAYING client, I would expect that my issue be sorted immediately. Not get told to give it 4 - 6 weeks. If you know that there is congestion, sort it out ASAP. Concentrate on existing clients before adding new clients, because you can and will lose your existing client base. I am not the only one in my area to be complaining. We don't really have an option to go somewhere else. I wish that we did now. I was even looking into Telkom LTE as they are trying to make a move on our area. I still haven't heard back from Sean at all, concerning the fibre survey done for our area. And I have mailed him a few times. What is with that?

If you know that moving people will alleviate the congestion, then set a schedule and make appointments and move the affected people. And do it ASAP. Not 4 - 6 weeks. If after complaining, you guys had said that you were sending a team to move me to one of your new towers, cool. But I get told that there is nothing that you can do (really????) and that I must just sit it out and hope that maybe it gets better sooner than later. As mentioned, it's not.

I really do want to cancel because after trying to promote you guys, I feel that I am not getting the service that I am paying for, or the support.

Please can this get looked into ASAP.

 

[Gezza]

I have now cancelled my contract. Your FUP and line congestion has lost you a customer.

I remember being happy with you. You were the chosen one. But after upgrading to 10mb/s my problems started. Now I'm back on 2mb/s ADSL, but atleast I don't have any more lag, AND 24/7 support.

Taken from the website

Excellent service: Our 24/7 help desk ensures swift and efficient response to any queries or problems.

How can you advertise this? You only ever support during business hours.

 

[loo]

And so I agree with you Preacher... Look after your existing customers!!!

I am already looking around.

After much thought, I have decided that your guys answer of either wait 4 - 6 weeks for the service I am paying full price for to sort itself out, or I can cancel is just plain right, to put it in SA terms, ***. What kind of business decision is that?

These past few days have been really testing when the line goes down for a period of time, and then I sit with no internet... but my invoice comes from you guys and come beginning of the month, I get billed fully. Now according to your service guarantee, this is, in my opinion, not fair. I have brought up an issue with my connection, and it is actually not getting better. It seems to be getting worse. As a subscribed, PAYING client, I would expect that my issue be sorted immediately. Not get told to give it 4 - 6 weeks. If you know that there is congestion, sort it out ASAP. Concentrate on existing clients before adding new clients, because you can and will lose your existing client base. I am not the only one in my area to be complaining. We don't really have an option to go somewhere else. I wish that we did now. I was even looking into Telkom LTE as they are trying to make a move on our area. I still haven't heard back from Sean at all, concerning the fibre survey done for our area. And I have mailed him a few times. What is with that?

If you know that moving people will alleviate the congestion, then set a schedule and make appointments and move the affected people. And do it ASAP. Not 4 - 6 weeks. If after complaining, you guys had said that you were sending a team to move me to one of your new towers, cool. But I get told that there is nothing that you can do (really????) and that I must just sit it out and hope that maybe it gets better sooner than later. As mentioned, it's not.

I really do want to cancel because after trying to promote you guys, I feel that I am not getting the service that I am paying for, or the support.

Please can this get looked into ASAP.

 

[LCBXX]

I'm waiting for BitCo to install to get rid of my pis-poor congested ADSL, you guys cant wait to get rid of BitCo and replace it with ADSL. What gives?

 

[loo]

Wait until you have a issue and you have to wait 4-6 weeks to sort it out

I'm waiting for BitCo to install to get rid of my pis-poor congested ADSL, you guys cant wait to get rid of BitCo and replace it with ADSL. What gives?

 

[LCBXX]

Wait until you have a issue and you have to wait 4-6 weeks to sort it out

The Panorama Exchange has had DSL congestion since September 2014, and it is getting worse and worse. Hard to top that. How do you like 200ms+ local pings from 16:00 to 01:00 every fscking day and 24Hours a day every Saturday and Sunday?

 

[TheElf]

Mmm.... New here... Also awaiting bitco install. Tech going to be here tomorrow they said. My friend is still happy with them, and that's why I chose them. In the long term cheaper than the 3G I currently use. My area doesn't have adsl infrastructure therefore I am forced to use 3g, or a service such as bitco. I read this forum a lot. All I saw was good comments up until last week or so.... A week after I signed up.

 

[No-Rules]

For those battling with BF4 connection problems and disconnections, after a lot of reading and testing this is what I found working for me hope this will work for you.
Login to your router and change the MTU setting from default 1500 to 1472 after changing this so far no more issues.

Feel free if you wane read up about this and how I got to this value : http://www.tp-link.co.za/article/?faqid=190

only other problem I still have is bf4 stop working.

Another nice explanation something I missed need to set your pc MTU also: http://www.sevenforums.com/tutorials/94721-mtu-limit-test-change-your-connections-mtu-limit.html

 

[RustyB]

For those battling with BF4 connection problems and disconnections, after a lot of reading and testing this is what I found working for me hope this will work for you.
Login to your router and change the MTU setting from default 1500 to 1472 after changing this so far no more issues.

Feel free if you wane read up about this and how I got to this value : http://www.tp-link.co.za/article/?faqid=190

only other problem I still have is bf4 stop working.

Sweetness!!!!! Ill give it a go as soon as the power come on!!!!!

 

[disiza]

For those battling with BF4 connection problems and disconnections, after a lot of reading and testing this is what I found working for me hope this will work for you.
Login to your router and change the MTU setting from default 1500 to 1472 after changing this so far no more issues.

Feel free if you wane read up about this and how I got to this value : http://www.tp-link.co.za/article/?faqid=190

only other problem I still have is bf4 stop working.

So is battlefield 4 working now or not?
PC,Xbox One, Xbox360,PS3,PS4??