BitCo Consumer Review

[Pitbull]

Has anyone had an installation this week, somewhere from Monday until now?

Reason as to why I'm asking is that my installation was done on Monday, and I'm still waiting for a call that the soaking has been completed.

Before someone jumps me to it - I'm aware of some issues that customers are having, but I'll be using Bitco for basic home use and not gaming.

Thanks in advance for the feedback.

Lol, why would anyone jump on you?

Soaking can take anything from 48 hours to a week. Only Bitco will be able to tell you how long to wait still. Pretty confident it should be before the weekend.

 

[Wikkels88]

Cancelled mine because my CS:GO was running very badly. FUP with P2P networks is also a total mess up. Couldn't play a lot of other games until after 6. And don't get me started on their 24/7 support promise.

Were you on a contract? Maybe should see if I can get out early as well once my ADSL is sorted, I got the connection for gaming after all, but the interference on my connection creates to much packet loss, wonder why they didn't pick this up in the "soaking" period, it takes a simple ping test from cmd for like 20seconds to realize something is not lekker

 

[kamikazi]

Well great to see a company that doesn't give a typical nondescript customer feedback response and actually try to explain what the issue is.

My parents have been looking for a new service provider and have now recommended Bitco to them so will be giving them a spin and provide feedback. They immediately followed up our online request to schedule a site survey at their location which is a good start!

 

[Cal384]

Look...The links performance is excellent with everything else. All other games are perfect. I get 0 packet loss and youtube and netflix works like a dream. The only problem is BF4 at the moment. Apart from that i am very happy with the service and my link quality thus far.

just hope bitco can fix this issue ASAP because i mostly play BF4 everyday.

 

[BitCo]

Opt out never,I have decided to keep the service until the end of the 12 contract and utilize for P2P torrents, Streaming, Xbox One updates as they are pretty large, which will be for the games that do work, as for BF4, I will reinstate my Telkom Mobile LTE and utilize it for BF4.

It is quite sad, the idea of a company has to cancel a contract because of their incompetence!

@Gezza@Pitbull

Are you guys wanting to get rid of me, getting tired of my bitching and moaning, these days if you don't bitch and moan nothing gets done Im sorry im not one of the complacent individuals that sits back and takes **** like this!

We are paying good money for a premium service and this is how you get treated, accountability?
You must get what you pay for!

Put yourself in my position?

Hi Disiza / No-Rules / cal384 & All other Avid BF4 players

I would like to confirm that we acknowledge the problem with BF4 on our network and as described by Disiza previously this is due to the significant change in ports used by EA.

I confirm our core engineers are currently working on the issue and we hope to have it resolved no later than end of next week.

We have had a slight delay this week due to our CEO being overseas on Business, while our CEO is away our core engineers cannot make any major changes to the core network as this forms part of our change control policy.

I can confirm all other services are fully operational. If any users have issues with specific services please can you log this with support@bitco.co.za so we can ensure the ports are fully optomized.

Mike

 

[BitCo]

Look...The links performance is excellent with everything else. All other games are perfect. I get 0 packet loss and youtube and netflix works like a dream. The only problem is BF4 at the moment. Apart from that i am very happy with the service and my link quality thus far.

just hope bitco can fix this issue ASAP because i mostly play BF4 everyday.

Hi Cal384,

Thanks for the post, we are working hard on the BF4 fix and will update everyone as soon as we have formal feedback

Mike

 

[BitCo]

I have cancelled yes. They are deinstalling at the end of the month.

I was very happy the first couple of months. I only started playing CS:GO a couple of months ago when I started to see all the issues (packet loss etc). I've also lodged a complaint to asasa about Bitco advertising their 24/7 support. Don't think anything has happened as of yet.

Hi Gezza,

Yes your service has been cancelled and we have scheduled De-installation for month end.

Your cancellation request had been processed due to significant radio interference on your connection, our technical team made various changes and had been unable to provide you a connection that meets our network standards.

Mike

 

[BitCo]

Has anyone had an installation this week, somewhere from Monday until now?

Reason as to why I'm asking is that my installation was done on Monday, and I'm still waiting for a call that the soaking has been completed.

Before someone jumps me to it - I'm aware of some issues that customers are having, but I'll be using Bitco for basic home use and not gaming.

Thanks in advance for the feedback.

Hi Snox,

Thanks for the post and congratulations on your successful installation.

Your link will be in "Soak Test" meaning that the technical team is running multiple tests on the circuit to ensure the link quality is 100% when you get activated.

This process can take up to 7 days but generally done sooner.

If you don't have handover by tomorrow, send us a PM with your full name so we can investigate for you

Mike

 

[BitCo]

Hi All,

I wanted to take this opportunity to let everyone know that we have officially extended our support hours from 7am - 7pm Monday to Friday.

We are still reviewing a process for weekend support and i will provide an update as soon as we have concluded a formal process.

Please note you are welcome to call our offices 087 135 0000 between 7am - 7pm as a technical representative will be available to assist you.

Mike

 

[Aluroth]

Hi Gezza,

Yes your service has been cancelled and we have scheduled De-installation for month end.

Your cancellation request had been processed due to significant radio interference on your connection, our technical team made various changes and had been unable to provide you a connection that meets our network standards.

Mike

If we cancel due to radio interference, do you also refund the installation costs?

 

[disiza]

Hi Disiza / No-Rules / cal384 & All other Avid BF4 players

I would like to confirm that we acknowledge the problem with BF4 on our network and as described by Disiza previously this is due to the significant change in ports used by EA.

I confirm our core engineers are currently working on the issue and we hope to have it resolved no later than end of next week.

We have had a slight delay this week due to our CEO being overseas on Business, while our CEO is away our core engineers cannot make any major changes to the core network as this forms part of our change control policy.

I can confirm all other services are fully operational. If any users have issues with specific services please can you log this with support@bitco.co.za so we can ensure the ports are fully optomized.

Mike

Friday next week, we talk then!

 

[Wikkels88]

See this is the part about Bitco I don't understand, some nights my pings are 150ms, other nights they look like this, its a thing of beauty http://netgauge.ookla.com/share/200700496.png

Edit: Excuse the speed, I'm being FUP'd again

Edit2: Just played a game of CS, can confirm, had like 2 minor spikes in a 60min match, guess everyone is being loadshedded and I have the network to myself But seriously though, how come the connection is so good again out of blue, after weeks of struggling, hope this holds up

 

[Swoosh]

Is there reception in Kyalami?

 

[Snox]

Hi Snox,

Thanks for the post and congratulations on your successful installation.

Your link will be in "Soak Test" meaning that the technical team is running multiple tests on the circuit to ensure the link quality is 100% when you get activated.

This process can take up to 7 days but generally done sooner.

If you don't have handover by tomorrow, send us a PM with your full name so we can investigate for you

Mike

Thanks a lot for the feedback.

 

[goat2285]

Hi Swoosh

Yes there is.

http://bitco.co.za/coverage-map/

have a look for yourself.

 

[Snox]

I've read on a couple of occasions that we are allowed to log into the E900 wireless router?

However, the 'basic' or default usernames and passwords don't seem to work.
Can anyone assist?

Thanks

 

[Cal384]

I've read on a couple of occasions that we are allowed to log into the E900 wireless router?

However, the 'basic' or default usernames and passwords don't seem to work.
Can anyone assist?

Thanks

Yes snox you can log into the router to change SSID and wifi password and Qos etc but you need to request it from bitco support. Just drop them an email and they will give you the login details.

 

[Snox]

I've noticed a temporarily drop in speeds every now and then (once every two minutes or so). The speed drops to basically 0 and is instantly back to normal speed.

Is this normal or?

 

[disiza]

I've noticed a temporarily drop in speeds every now and then (once every two minutes or so). The speed drops to basically 0 and is instantly back to normal speed.

Is this normal or?

http://netgauge.ookla.com/share/201544977.png

This is what your results should look like,without spikes or dips consistently, day in, day out!

Use this link for bench-marking http://speedtest.mybroadband.co.za/

 

[Snox]

http://netgauge.ookla.com/share/201544977.png

This is what your results should look like,without spikes or dips consistently, day in, day out!

Use this link for bench-marking http://speedtest.mybroadband.co.za/

I'm currently in FUP since most of the application and games updated when the PC noticed a connection after a year.

http://netgauge.ookla.com/share/201552717.png

But here is an example of what is happening :