BitCo Consumer Review

[TyronDanger]

anyone explain how the shaping works? my understanding was 100% of your line for 1 hour you get cut to half your line speed for the next hour if your usage has dropped.
made sure i ran my line at no more than 80% and still getting cut down to half.

 

[Wikkels88]

Had issues again with my connection over the weekend(warping all over the place again in online games), managed to enable a connection/network graph in Counter Strike to determine where exactly the issue is, and as I suspected before, its a packet loss issue(See attached image), which creates a desync with the server for a second or 2 EVERY couple of minutes which really makes online gaming unpleasant Garth could you please get someone to investigate this, because some days the connection works like a dream, but most days its just irritating to play online

Edit: If the data in the image is to small to read, the circled part indicates "Loss 29%"

 

[JohnJuniorV3]

Had issues again with my connection over the weekend(warping all over the place again in online games), managed to enable a connection/network graph in Counter Strike to determine where exactly the issue is, and as I suspected before, its a packet loss issue(See attached image), which creates a desync with the server for a second or 2 EVERY couple of minutes which really makes online gaming unpleasant Garth could you please get someone to investigate this, because some days the connection works like a dream, but most days its just irritating to play online View attachment 143574

Edit: If the data in the image is to small to ready, the circled part indicates "Loss 29%"

I am having the exact same problem, I just start flying all over the map ..
Hope this is fixed, as it was quite bad this weekend...

 

[Murmaider]

I am having the exact same problem, I just start flying all over the map ..
Hope this is fixed, as it was quite bad this weekend...

Pretty much describes exactly how my connection is acting while gaming.
Playing arena in wow has been aweful when you suddenly have a 5 second spike.

this is unlike bitco...

 

[Wikkels88]

I am having the exact same problem, I just start flying all over the map ..
Hope this is fixed, as it was quite bad this weekend...

Pretty much describes exactly how my connection is acting while gaming.
Playing arena in wow has been aweful when you suddenly have a 5 second spike.

this is unlike bitco...

Well something is surely up, previously it seemed like I'm the only one with issues, but more and more users seem to be effected, really hope they sort this **** out

 

[No-Rules]

Another problem I'm sitting with is when they throttle you its less than half.

 

[koeksGHT]

Customer behaviour which may cause an Internet service to be throttled includes using
bandwidth intensive protocols such as peer-to-peer or performing unattended downloads of
large files. Throttling may also occur when a customer downloads at near 100% of the line
capacity for approximately 1 hour. The throttling is then automatically removed after the
excessive usage has stopped for a similar period of time.

Is this the only FUP? So say my linux box has a backup to download of 50GB, if I set it to run 80% of the line speed will it be throttled? How exactly does this work?

 

[No-Rules]

Is this the only FUP? So say my linux box has a backup to download of 50GB, if I set it to run 80% of the line speed will it be throttled? How exactly does this work?

As far as I know this is the only policy they have. For me it doesn't look like there is a difference, whether you use 100% or just half they still throttle you.

 

[JohnJuniorV3]

Garth my ping spikes quite often, especially lately. I'll be playing a game at 200 ping, then there are random spikes to 500, its quite irritating, especially when it happens every 2-3 minutes. Ends up costing a lot in the game..
Any explanation as to why this happens? No one is downloading.
Oliver

Edit:
It's more often than I thought. Sometimes a few seconds apart, then nothing for a while.

@Wikkels and @Murmaider,

Is this what you experience? It's like a serious lag spike for a couple seconds.

 

[Sparky_za]

As far as I know this is the only policy they have. For me it doesn't look like there is a difference, whether you use 100% or just half they still throttle you.

Hey guys

Yes, tested this quite extensively over the weekend. Even when utilizing less than 50% of the line you still get throttled after 1 hour. Did one test at 2am Sunday morning. Downloaded the update for Diablo 3. 12Gig... I almost fell off my chair. Haven't played in ages. This isn't even the RoS update. And yes, after 1 hour at max speed (3am) I was throttled from 5Mbps to 2Mbps. Lucky I was out the whole day today so I just left it to run on the throttled connection.

I am going to do a mini review tomorrow. All in all I am happy with the connection. For work during the week the connection is fast and very stable. And when I want to download stuff I schedule it from 23:00 to 06:00 so even if it is throttled it does not affect me during the day.

I see there are a few guys having some issues this weekend. Are you perhaps all connecting to the same high-site?

 

[Wikkels88]

@Wikkels and @Murmaider,

Is this what you experience? It's like a serious lag spike for a couple seconds.

Nope not at all, ping stays low, but the client desyncs with the server for a few moments because of packet loss... Although I have to say it feels very similar to a crazy lag spike

 

[koeksGHT]

As far as I know this is the only policy they have. For me it doesn't look like there is a difference, whether you use 100% or just half they still throttle you.

Basically a 5mbps uncapped has a theoretical cap of 648gb per month with throttling instead of 1.6tb without

Not sure the wholesale cost of 1 GB but last year it was around R5 meaning after 180GB they would be at a loss. I'm sure we must be down to R2-3 per GB now?

 

[Murmaider]

@Wikkels and @Murmaider,

Is this what you experience? It's like a serious lag spike for a couple seconds.

Pretty much,
The icmp pings stay low, 220ms, but its almost like there is a desync which when gaming feels like a 5 second lag spike.

 

[Zyzzyva]

Basically a 5mbps uncapped has a theoretical cap of 648gb per month with throttling instead of 1.6tb without

Not sure the wholesale cost of 1 GB but last year it was around R5 meaning after 180GB they would be at a loss. I'm sure we must be down to R2-3 per GB now?

Those numbers don't really help much because they are influenced heavily by Telkom IPC. Bitco don't pay that, but then they do have their own network infrastructure costs to deal with.

 

[garthvs]

Is this the only FUP? So say my linux box has a backup to download of 50GB, if I set it to run 80% of the line speed will it be throttled? How exactly does this work?

Hi koeksGHT

The throttling algorithm is fairly complex so the simplest way to describe it was to say "Throttling may also occur when a customer downloads at near 100% of the line capacity for approximately 1 hour. The throttling is then automatically removed after the excessive usage has stopped for a similar period of time."

If you download at about 80% or less you will find that it takes longer to hit the limit. You can think of it as a kind of counter with a time limit. In technical terms it is called a leaky bucket.

 

[JohnJuniorV3]

Pretty much,
The icmp pings stay low, 220ms, but its almost like there is a desync which when gaming feels like a 5 second lag spike.

Garth, no reply to this?

 

[Pitbull]

I haven't been gaming much this weekend...

Will have to look at this if. Not experienced much problems myself previously. Will feedback.

 

[Sparky_za]

Hi koeksGHT

The throttling algorithm is fairly complex so the simplest way to describe it was to say "Throttling may also occur when a customer downloads at near 100% of the line capacity for approximately 1 hour. The throttling is then automatically removed after the excessive usage has stopped for a similar period of time."

If you download at about 80% or less you will find that it takes longer to hit the limit. You can think of it as a kind of counter with a time limit. In technical terms it is called a leaky bucket.

Thanks for this explanation. Makes sense. Just one question, if it takes longer to hit the limit, does it also then take more time for full service to be restored?

 

[Wikkels88]

Thanks for this explanation. Makes sense. Just one question, if it takes longer to hit the limit, does it also then take more time for full service to be restored?

I HIGHLY doubt it lol

 

[garthvs]

Garth, no reply to this?

Hi Oliver

Can you please send me your email address so we can check the details. I am also checking with Wikkels88.