BitCo Consumer Review

BitCo said:
HI Stormj,

i have sent you a PM with a detailed usage graph, this will show you that you didn't hit the FUP at 8pm

The graph will also give you an idea of your usage profile and when you are reaching the FUP

PS: 5Mbps Upgrade needed :-)

Mike
Click to expand...


Hi Mike
What does living within the "fibre" coverage of your coverage map imply? I'm in blairgowrie, Randburg and hoping for FTTH...?
 
Mike,

You did not comment on the attached speedtest link previously. Please explain why the speed test at 7:44 PM measured a 0.98 Meg dowload speed. Nothing else was running on network during the speedtest.

Johan
 
stormj said:
Mike,

You did not comment on the attached speedtest link previously. Please explain why the speed test at 7:44 PM measured a 0.98 Meg dowload speed. Nothing else was running on network during the speedtest.

Johan
Click to expand...

I also get these random dips in speed the past couple of weeks while nothing is is using the internet, but never bother to complain because by the time someone looks at the issue, speeds will be probably be back to normal, and they'll just do a speed test at that point in time and say they see nothing wrong
 
Last edited:
Sinbad said:
I see you have fibre in my area...?

Any chance of FTTH?
Click to expand...

Hi Sinbad,

FTTH is growing but at this stage only available in a few select area's

At the stage we are offering the service in the following locations.

*Parkmore
*Craighall
*Dunkeld
*Avianto Lifestyle Estate
*Midstream Estate

If you fall into one of these area's send us a PM and we can check if you are covered and provide you some pricing options.

As and when more area's become available for FTTH i will post updates on this thread

Mike
 
BitCo said:
Hi Sinbad,

FTTH is growing but at this stage only available in a few select area's

At the stage we are offering the service in the following locations.

*Parkmore
*Craighall
*Dunkeld
*Avianto Lifestyle Estate
*Midstream Estate

If you fall into one of these area's send us a PM and we can check if you are covered and provide you some pricing options.

As and when more area's become available for FTTH i will post updates on this thread

Mike
Click to expand...

frigging NEXT to parkmore and craighall :/
thanks.
 
Viashen said:
I also logged a call now as i'm also experiencing the random slowness over the past week or so

See speedtest's below, i'm on a 5MB package

Nothing at all running when speedtest's where done

The line doesn't seem "Stable"

http://www.speedtest.net/my-result/4077621824

http://www.speedtest.net/my-result/4077631587

Tested on MyBroadBand speed test as well and those results seem worse

http://speedtest.ookla.com/result/2807219635.png
Click to expand...

HI Viashen,

Please log a support request with [email protected] for an investigation on your link, it may need some adjustments

Send us a PM if not resolved

Mike
 
Wikkels88 said:
Did a game download through the night, this is what my "throttled" speeds look like this morning on a 5mbs, not even a quarter of what it should be...... http://speedtest.ookla.com/result/2807603588.png
Click to expand...

Hi Wikkels88,

I have conducted a quick investigation and found at the time you ran that speed test your line was running at max capacity, this is the reason you only received a low speed test result.

i see your download started at at around 11pm and continued at maximum capacity until just before 8am this morning

when you ran the Speedtest around 6:57am your line was sitting at full speed.

In future when doing a test please ensure you have no traffic over the link, what i usually do is check my LAN usage on my router to be sure nothing is running

I will pm you a graph with all the details above

Mike
 
BitCo said:
Hi Wikkels88,

I have conducted a quick investigation and found at the time you ran that speed test your line was running at max capacity, this is the reason you only received a low speed test result.

i see your download started at at around 11pm and continued at maximum capacity until just before 8am this morning

when you ran the Speedtest around 6:57am your line was sitting at full speed.

In future when doing a test please ensure you have no traffic over the link, what i usually do is check my LAN usage on my router to be sure nothing is running

I will pm you a graph with all the details above

Mike
Click to expand...

Uhm NO! I got up, stopped the download, and ran a speedtest... You can clearly see on the graph that at around 7 the usage drops (thats obviously when I stopped the downloads and ran the test)

But speeds are back to normal, I was just adding to the discussion seeing that other users also experience slower speeds on occasion lately
 
Hey all,

I would just like to say that I am well impressed with Hazel in the sales department who dealt with my call this morning. Very professional and willing to go the extra mile - It has made the beginning of this journey really sweet and I do hope that the support staff are equally as professional/accommodating. Within reason ofcourse haha... Will be getting the quote sorted this evening/tomorrow morning, really excited to get this ball rolling judging by the response of other users on this thread and BitCo's response to highlighted issues.

Have a good afternoon everyone!
Luke
 
Wikkels88 said:
Uhm NO! I got up, stopped the download, and ran a speedtest... You can clearly see on the graph that at around 7 the usage drops (thats obviously when I stopped the downloads and ran the test)

But speeds are back to normal, I was just adding to the discussion seeing that other users also experience slower speeds on occasion lately
Click to expand...

Over weekend I couldn't stream 1080p so there was issues
 
Can any help?
I cannot connect to Destiny Game in XBox 360 on BitCo.
It only returns error codes.
 
stormj said:
Can any help?
I cannot connect to Destiny Game in XBox 360 on BitCo.
It only returns error codes.
Click to expand...

Hi Stormj,

I cant really test here from the office, what ports does it use so we can test?

I'm sure some other users can shed some light so if we need to optimize the ports we can do it for you

As far as i knew it was 100% perfect

Mike
 
Mike,
Sorry, it was a Destiny server congestion problem.
We kept trying and got in.
Sorry for the trouble.
 
stormj said:
Mike,
Sorry, it was a Destiny server congestion problem.
We kept trying and got in.
Sorry for the trouble.
Click to expand...

Hi Stormj,

Thanks for the update.

Technical did confirm late Friday that all ports for destiny are in the highest priority on our Network

Mike
 
Anyone else having connection problems

I'm connected for 1 minute, disconnected for 5 minutes then connected again. Back and forth

Alberton Meyersdal Area

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