Decided to register after lurking for years. I suppose now is as good a time as any. This was my email to Petrus. I'm not sure of the accuracy of my perspective or whether we can expect anything to come of this, but I had to give it a shot. My primary issue is with the cost-capping situation.
Mr Petrus Khoza,
As a Telkom broadband customer I find their available service options to be woefully inadequate. High entry-level broadband costs, ridiculously severe data capping and low bandwidth speeds are all factors hindering the development of an Internet information culture.
My wish is that you recognize and deal with this situation effectively so that all South Africans, whether rich or poor, have access to a basic broadband service.
I feel that it is imperative that I define what basic broadband should be in precise technical terms, since Telkom has before used technical loopholes in regulation to exploit consumers. For instance, a few years ago Telkom was required to utilize an uncapped data solution. To most people in the world this means unlimited, uncapped data at a flat monthly rate. To Telkom it meant a 1GB-5GB limit, with the option of purchasing additional data indefinitely at increments of 1GB. So in effect Telkom is charging the consumers a flat monthly rate plus anything over the initial limit. Thus the cost of broadband becomes exponential and unaffordable to the average citizen.
To put into perspective in the most simplest terms, an average broadband user anywhere in the world can spend 1GB a day on You Tube, watching movies, playing games, surfing the Internet, live video communication, purchasing and downloading movies, games and productivity software, sending media via email, conducting online business and services etc. With total monthly usage exceeding 30GB-100GB per user.
In South Africa we are limited to 1GB-5GB a month!
South Africans are severely handicapped, we can't and don't experience the Internet to it's fullest extent, due to exploitation.
My recommendation for Basic Broadband over landlines:
* A low flat monthly rate.
* 30GB of data per month at minimum.
* No distinction between international and local data bandwidth.
* 512K download speed and 256K upload speed at minimum.
* Unshaped traffic.
Every South African should be entitled to the above. That is true basic broadband.
My hope is that you will take the time to understand the situation and do your best to affect change for which we have been hoping. Also take care so that you are not undermined by Telkom.
Best wishes to your endeavor,
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I encourage you all to email Petrus with your own perspectives.