Cancelling Rain

Hamster

Hamster

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So I clicked the cancel button yesterday, got the customer service reps response, answered telling him it is with immediate effect and that was it. Today I see I can still cancel it on the site so it is either still active or their portal isn't smart enough to know to know the account is "cancelled/pending cancellation".

I guess my real question is - have anybody here managed to cancel Rain, is it straight forward or am I in for "fight" like with Telkom?
 
Hamster said:
So I clicked the cancel button yesterday, got the customer service reps response, answered telling him it is with immediate effect and that was it. Today I see I can still cancel it on the site so it is either still active or their portal isn't smart enough to know to know the account is "cancelled/pending cancellation".

I guess my real question is - have anybody here managed to cancel Rain, is it straight forward or am I in for "fight" like with Telkom?
Click to expand...
Hi @Hamster

Please provide me with your email via PM and i will investigate the matter
 
Hamster said:
So I clicked the cancel button yesterday, got the customer service reps response, answered telling him it is with immediate effect and that was it. Today I see I can still cancel it on the site so it is either still active or their portal isn't smart enough to know to know the account is "cancelled/pending cancellation".

I guess my real question is - have anybody here managed to cancel Rain, is it straight forward or am I in for "fight" like with Telkom?
Click to expand...
Sadly from what i have seen, allot worse than telkom, consider cancelling your card you used.
 
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Well they've been helpful so far and I have a courier reference code to come pick up the router. Will see what happens with the debit order.
 
Papa Smurf said:
Cancelling your Credit Card for the debit order is cheaper :thumbsup: Good Luck
Click to expand...
Well, its not really a debit order - more like a reoccurring credit card payment, as you cannot sign up with rain using a bank account.
 
Hamster said:
So I clicked the cancel button yesterday, got the customer service reps response, answered telling him it is with immediate effect and that was it. Today I see I can still cancel it on the site so it is either still active or their portal isn't smart enough to know to know the account is "cancelled/pending cancellation".

I guess my real question is - have anybody here managed to cancel Rain, is it straight forward or am I in for "fight" like with Telkom?
Click to expand...
It going to be a long haul - I have not received any feedback from them for over 7 months - so I really wish you luck
 
Broadband User said:
It going to be a long haul - I have not received any feedback from them for over 7 months - so I really wish you luck
Click to expand...

I can see the device removed from the portal. Nothing from the courier yet.
 
So the courier company still hasn't made contact. @rain_mobile am I going to be liable for a "late return" or something? Who's job is it to follow up with them: mine or Rain or do we just leave it and one day soon when I move out of the house I leave the router on the door step?
 
Hamster said:
So the courier company still hasn't made contact. @rain_mobile am I going to be liable for a "late return" or something? Who's job is it to follow up with them: mine or Rain or do we just leave it and one day soon when I move out of the house I leave the router on the door step?
Click to expand...
HI @Hamster apologies for that. I will check why havent they made contact
 
Yay, collected today \0/

So what was that:
  • Click cancel
  • Device removed from account two days later (with rep assistance)
  • Device collected six days later (with rep assistance)

So about eight days total if you ask @rain_mobile to assist :thumbsup:
 
Keep us posted, as the next question is, how long will they keep billing you and how long will it take to get that sorted out
 
MikeTosen said:
Keep us posted, as the next question is, how long will they keep billing you and how long will it take to get that sorted out
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If they bill me I'll definitely post.

I'm just going to assume even though I only had the account active 7 days of the month (router was off) they will charge me the full month and not do a pro-rata thing. Will see.
 
So, Rain charged me R160 odd that month, I assume prorata up until the day I cancelled.

So unless I get charged again for some reason, with the help of the Rain rep here it is a fairly smooth process.
 
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