Cancelling Rain

@rain_mobile I have the R700 5G Router, currently I'm happy with the speeds. The only issue I have is even with speeds over 50Mbps I still buffer watching YouTube or DSTV now. I also noticed that International speedtest is only 5Mbps.

Otherwise its working perfectly.

The Signal is full and getting 95% with Optimization, is there anything else I can do?
 
ToxicCorra27 said:
@rain_mobile I have the R700 5G Router, currently I'm happy with the speeds. The only issue I have is even with speeds over 50Mbps I still buffer watching YouTube or DSTV now. I also noticed that International speedtest is only 5Mbps.

Otherwise its working perfectly.

The Signal is full and getting 95% with Optimization, is there anything else I can do?
Click to expand...
Hi @ToxicCorra27

Please provide me with your email via PM
 
Hamster said:
So I clicked the cancel button yesterday, got the customer service reps response, answered telling him it is with immediate effect and that was it. Today I see I can still cancel it on the site so it is either still active or their portal isn't smart enough to know to know the account is "cancelled/pending cancellation".

I guess my real question is - have anybody here managed to cancel Rain, is it straight forward or am I in for "fight" like with Telkom?
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Well apart from having almost no internet access the last 2 days, I can since yesterday 1) not get onto their website entirely because it is under construction, and yeah their cancel button also does not work today. I guess that is a way to keep customers. So Here RAIN I AM CANCELLING MY RAIN. NO MORE CHARGING FROM 1 MARCH.
 
ES1 said:
Well apart from having almost no internet access the last 2 days, I can since yesterday 1) not get onto their website entirely because it is under construction, and yeah their cancel button also does not work today. I guess that is a way to keep customers. So Here RAIN I AM CANCELLING MY RAIN. NO MORE CHARGING FROM 1 MARCH.
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PM @rain_mobile there's sweet blue buggerall we can do for you...
 
ES1 said:
Well apart from having almost no internet access the last 2 days, I can since yesterday 1) not get onto their website entirely because it is under construction, and yeah their cancel button also does not work today. I guess that is a way to keep customers. So Here RAIN I AM CANCELLING MY RAIN. NO MORE CHARGING FROM 1 MARCH.
Click to expand...
Hi @ES1

Please provide me with your email via PM
 
rain_mobile said:
Hi @ES1

Please provide me with your email via PM
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How do I know you are really from rain and not some sicko just wanting to get email addresses? Where is anyone here who's rain you actually cancelled?
 
@ Mod - can we cleanup this thread and move the other concerns to a new one?

Or lock the thread
 
backstreetboy said:
Meh. They're working fine for me and didn't have any issues with their support.
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Their website has been down/not working for 2 days now. I can not cancel a thing. And a couple of weeks back I want to get 5g , and could also not cancel 4g and change to 5g, because none of the buttons worked. Now you must just ma be the one born with the golden spoon in the mouth...
 
ES1 said:
How do I know you are really from rain and not some sicko just wanting to get email addresses? Where is anyone here who's rain you actually cancelled?
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@ES1 You can contact rain support on 0816101000 if you not comfortable with providing your email via PM on My broadband.
 
ES1 said:
How do I know you are really from rain and not some sicko just wanting to get email addresses? Where is anyone here who's rain you actually cancelled?
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You can't read?
1612273494284.png
ES1 said:
Their website has been down/not working for 2 days now. I can not cancel a thing. And a couple of weeks back I want to get 5g , and could also not cancel 4g and change to 5g, because none of the buttons worked. Now you must just ma be the one born with the golden spoon in the mouth...
Click to expand...
Just logged in fine. Guess I'll have to go buy some lotto tickets later lol.
Hamster said:
@ Mod - can we cleanup this thread and move the other concerns to a new one?

Or lock the thread
Click to expand...
Person wants to cancel his Rain package. Seems on topic for me...
 
rain_mobile said:
@ES1 You can contact rain support on 0816101000 if you not comfortable with providing your email via PM on My broadband.
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Thanks I ph. and cancelled. Just waiting to get a confirmation email. (48 hrs turnaround)
 
ToxicCorra27 said:
@rain_mobile I have the R700 5G Router, currently I'm happy with the speeds. The only issue I have is even with speeds over 50Mbps I still buffer watching YouTube or DSTV now. I also noticed that International speedtest is only 5Mbps.

Otherwise its working perfectly.

The Signal is full and getting 95% with Optimization, is there anything else I can do?
Click to expand...

You should know that Rain shapes the ever living **** out of YT. 5G in South Africa can only do a single 720p video stream on Unlimited Home Standard.
 
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TheRealWitblitz said:
You should know that Rain shapes the ever living **** out of YT. 5G in South Africa can only do a single 720p video stream on Unlimited Home Standard.
Click to expand...

I thought as much when I saw the deal, but I spoke to a consultant that told me the minimum I should expect is 720P

So I though overall experience should be 720P but on days its not busy it will run 4K Streaming.

Unfortunately Rain is the only affordable way for me to use the Internet currently, moved from a Complex that had Fibre to a new Complex that has Fibre all around it except in my Complex, FML.
 
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