Cannot pay arrears account

RetroPedro

RetroPedro

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I'm trying to help a friend to pay his Rain account but encounter the following:
  1. When logging in a get the Oop! Looks like... popup and click on pay now
  2. I check the box to confirm RICA and then get this below, the highlighted fields are disabled and I cannot type in it. This is not the first time I see this, how in the world are we suppose to make a payment?

    Rain payment problem.PNG
 
DearHeart said:
I'm trying to help a friend to pay his Rain account but encounter the following:
  1. When logging in a get the Oop! Looks like... popup and click on pay now
  2. I check the box to confirm RICA and then get this below

    View attachment 933756
Click to expand...

What is the issue? I can't tell from that screen except that it seems to want credit card details, which is what is required to pay now?
 
beans100 said:
You do look like your taking it well.

View attachment 933820
Click to expand...
Hehe, what's the use of patience if you can't practice it. What did test my patience is when I held on for 5 minutes on the phone listening to the most annoying music. I'm sure it's specially selected to cause callers to ring off. Another thing that annoys me is that darn bouncing ball on the Rain home page :mad:
 
Question for @rain_mobile or anyone who can answer. I haven't paid my Rain account this month so I've been disconnected for the past two weeks. I would like to get back online so I'll be paying the outstanding R479 tonight. Do i have to pay another R479 at the beginning of next month or will i be billed only for the last two weeks of October, since i haven't had any service for the first two weeks of the month?

Was going to cancel Rain because fibre is being installed in my neighborhood but they say we have to wait a bit longer before the neighborhood goes live, so Rain will have to do until then. ‍♂️
 
You will be billed for the full amount for October and November. Just because your service was suspended doesn't mean you don't have to pay for it.

KopiteZA said:
Question for @rain_mobile or anyone who can answer. I haven't paid my Rain account this month so I've been disconnected for the past two weeks. I would like to get back online so I'll be paying the outstanding R479 tonight. Do i have to pay another R479 at the beginning of next month or will i be billed only for the last two weeks of October, since i haven't had any service for the first two weeks of the month?

Was going to cancel Rain because fibre is being installed in my neighborhood but they say we have to wait a bit longer before the neighborhood goes live, so Rain will have to do until then. ‍♂
Click to expand...
 
Captain Morgan said:
You will be billed for the full amount for October and November. Just because your service was suspended doesn't mean you don't have to pay for it.
Click to expand...
I mean i am going to pay the outstanding 479 owed for September, I just thought because my service was suspended for the first two weeks of October I wouldnt be billed for the whole month since I'm reactivating mid-month.
I'd rather wait until the first of November to make the payment owed for September, surely that way I cant be billed for October since I'd have had no service for the whole month?
Anyways, thanks for the reply man, I think you just saved me a couple hundred rands!
 
You will be billed for the full amounts, unless you have cancelled the service in the dashboard.

If you haven't cancelled the service, then it means the service was suspended due to you being in breach of the agreement.

Therefore the only way to use the sim and/or service ever again is to ensure you pay all the arrears etc.

Just because the service was suspended, due to you being in breach by not making payment, doesn't absolve you from the agreement.

Same applies for medical aid for example. You pay it, irrespective of whether you go to hospital or not.

While Rain's service might have gone down the drain lately, an agreement is an agreement. Stick to it and your word.
 
KopiteZA said:
I mean i am going to pay the outstanding 479 owed for September, I just thought because my service was suspended for the first two weeks of October I wouldnt be billed for the whole month since I'm reactivating mid-month.
I'd rather wait until the first of November to make the payment owed for September, surely that way I cant be billed for October since I'd have had no service for the whole month?
Anyways, thanks for the reply man, I think you just saved me a couple hundred rands!
Click to expand...
Hi Kopite @[B][B]Captain Morgan[/B][/B] does make valid points ,however i would like you to PM me your email address let me look into something and just confirm it as well okay
 
So just for future reference if anyone should find themselves in my situation.
I've paid the outstanding amount for the month of September today, the 17th of October, after being disconnected for the first two weeks of the month due to non payment. I've been advised that my next bill on the 1st of November will be only for the next two weeks, starting from the day my service is reactivated.
Thanks again to @rain_mobile, appreciate your quick reply and helping me get back online.
 
KopiteZA said:
So just for future reference if anyone should find themselves in my situation.
I've paid the outstanding amount for the month of September today, the 17th of October, after being disconnected for the first two weeks of the month due to non payment. I've been advised that my next bill on the 1st of November will be only for the next two weeks, starting from the day my service is reactivated.
Thanks again to @rain_mobile, appreciate your quick reply and helping me get back online.
Click to expand...
Hi , Correct.
You are most welcome, you know where to find me if you need any further assistance.
 
Hallo is there a rain rep currently available here need to make arrangements plaease
 
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