Yip, fire-fighters has soft hearts, that much I do know. If it is remotely possible for them to help you, then they will do it! Politicians and municipal employees will go out of their way to work you over. The trouble is it always boils down to money. If they help, who is going to pay for fuel and water and the people there? If they get injured who is going to cover those costs, etc. This is the root of all the problems. It is the main reason I no longer work at the fire station.