Careful - iPhone and VoLTE

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nim690

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As a long-time Rain user, I recently switched my business numbers to their work package to save costs. Unfortunately, I've encountered significant issues with my iPhone 6s, which is unable to make calls on the Rain network. Rain's support team confirmed that the network doesn't support this device.

Following their advice, I upgraded to an iPhone 8, but despite assistance from support, the problem persists. Both the 6s and 8 had VoLTE enabled on other networks, but this feature is absent on Rain. To rule out SIM card issues, I tested it on another device, which worked without problems.

Upgrading to a newer device, as recommended by a service provider, doesn't guarantee compatibility or resolve network issues.

Support.jpgWhatsApp Image 2024-11-06 at 08.05.44.jpeg
 
nim690 said:
As a long-time Rain user, I recently switched my business numbers to their work package to save costs. Unfortunately, I've encountered significant issues with my iPhone 6s, which is unable to make calls on the Rain network. Rain's support team confirmed that the network doesn't support this device.

Following their advice, I upgraded to an iPhone 8, but despite assistance from support, the problem persists. Both the 6s and 8 had VoLTE enabled on other networks, but this feature is absent on Rain. To rule out SIM card issues, I tested it on another device, which worked without problems.

Upgrading to a newer device, as recommended by a service provider, doesn't guarantee compatibility or resolve network issues.

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Hi nim690

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
nim690 said:
As a long-time Rain user, I recently switched my business numbers to their work package to save costs. Unfortunately, I've encountered significant issues with my iPhone 6s, which is unable to make calls on the Rain network. Rain's support team confirmed that the network doesn't support this device.

Following their advice, I upgraded to an iPhone 8, but despite assistance from support, the problem persists. Both the 6s and 8 had VoLTE enabled on other networks, but this feature is absent on Rain. To rule out SIM card issues, I tested it on another device, which worked without problems.

Upgrading to a newer device, as recommended by a service provider, doesn't guarantee compatibility or resolve network issues.

View attachment 1771173View attachment 1771174
Click to expand...
I think it will only work on iphone 8+
 
On a serious note though, why on earth you still using iPhone 6 at all? Do you still get any up to date apps for that?
 
Why would it save costs? Doesn't the network still charge you by the minute and this is purely as a failover for connectivity?
 
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