Cell C took R4k from me...

[Strange]

Three weeks ago I contacted Cell_C regarding availability of the 240GB prepaid SIMs as I could not find any in Stellenbosch or surroundings. He then organised to ship me one from their Parktown showroom. Three(!) weeks ago the R4000 payment cleared and I was supposed to get my SIM. Since then I am R4000 poorer and have zero internet connection at home because my previous prepaid offering has expired. I have been trying to contact Cell_C via email and this forum for days no with response. Why am I posting it here? Hopefully making this public will make things go faster. Honestly, three weeks?

 

[DefecteD]

Sorry to hear, hopefully someone can sort you out!

 

[svst]

Strange I have had exactly the same thing happen here! Deposited into a Cell C account but absolutely no response. Please PM me.

 

[greg_SA]

Hectic! I also PM'ed him about a week ago, to ask were to get the SIM only old stock. He said I should contact the HQ? Head Quarters? I tried that, and they just redirect me to the call centre.

Also had no response to my last PM to him...

 

[Strange]

Apparently my SIM was couriered over a week ago but I could not get a tracking number for it out of him...

 

[sajunky]

If they can't get SIM number either, they must to pay for it. If you had SIM number, Cell-C could do simply SIM swap.

 

[Venomous]

If they can't get SIM number either, they must to pay for it. If you had SIM number, Cell-C could do simply SIM swap.

even if they can do a sim swap the OP must make sure he has all data...

Considering all has to be RICAd CC should have that info. I think someone else has that sim.

 

[joeymojo]

Ouch man that must hurt. Hope u get it back

 

[Strange]

Well I did not sign for any courier so nothing was delivered for me. I either want my SIM or my money back.

 

[Venomous]

try find an email for someone higher-up, maybe then you'll get help.

 

[svst]

does anyone know how to get hold of someone senior at cell c, the call centre option is just not going anywhere....

 

[Strange]

Ja, email is just not working. A number for the manager at the parktown showroom would be nice.

 

[Cell_C]

Good day Strange

Have you still not received your Data sim ?

Regards
~AM~

 

[Cell_C]

Strange I have had exactly the same thing happen here! Deposited into a Cell C account but absolutely no response. Please PM me.

Good day svs

Your Sim was sent Friday.
Should receive it latest Wednessday.

Regards
~AM~

 

[Strange]

Good day Strange

Have you still not received your Data sim ?

Regards
~AM~

No, nothing yet. Should have arrived a week ago. Please contact RAM?

 

[Cell_C]

No, nothing yet. Should have arrived a week ago. Please contact RAM?

HI Please can you PM me you contact details.
Will call you now. getting hold of Tracking number and RAM.

Regards
~AM~

 

[zizebra]

this is embarassing to say the least, C'mmon Cell_c do we really have to engage in public forums to get decent response from Cellc. As a regular cellc client, iam disappointed...

 

[Cell_C]

Hi Sprange

Aplogies for the delay however I am still awaiting a response from you regarding your shipping address. Please can you email me your current contact number so that I can call and confirm the address that we have on file.

Regards,
~AM~

 

[Strange]

I confirmed the address you sent me via email. Can you please then also send me the tracking number?

 

[Ancalagon]

I always find it sad that its only after you make a scene in public that they decide to do what they should have done ages ago.