Cheers Vodacom... good riddance

K

Kei

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After yesterday, not being able to be reached in an emergency by my wife, because, once again, the Vodacom network is less useless than sand, I have taken the decision to cancel my cellphone contract. This is being actioned as I write this, I already have a final settlement from Vodacom.

In a similar manner as I have done with iBurst, I am now giving Vodacom the boot, and stating here, how I feel about it! It is high time these greedy corporates, start to think about the people who are paying their salaries!

I am now, absolutely fed up with not being able to use my phone, yet every month I have to pay, and pay and pay for this rubbish. This is not service, this is rubbish and I refuse to pay another cent for it. I will pay the cancellation fees and then hopefully you are out of my life for good.

I have complained, complained, begged, pleaded, complained, complained, begged some more, begged, begged again, for Vodacom to sort out the signal issues in Robertsham, Johannesburg. I have even involved the owner of this very website to get Vodacom to pull the finger out and DO SOMETHING about this 'network' of theirs.

Yesterday was the last straw as Vodacom sees it fit to spam (and lock up my phone's processor in the process) with their FreeNews4u SPAM, which I never signed up for, but I cannot be reached on my cellphone. Seems spam has a higher priority than me making a call.

Those of you who consider ever moving to Vodacom consider these will be your constant companions:

- Poor signal, most of the time
- Non/delayed SMS delivery
- Spam will be a constant problem
- Poor battery life on your phone because the network is forcing your phone to reconnect to the network the whole time
- Dreadful, distorted voice quality

That is all I have to say for now!
 
Kei said:
After yesterday, not being able to be reached in an emergency by my wife, because, once again, the Vodacom network is less useless than sand, I have taken the decision to cancel my cellphone contract. This is being actioned as I write this, I already have a final settlement from Vodacom.

In a similar manner as I have done with iBurst, I am now giving Vodacom the boot, and stating here, how I feel about it! It is high time these greedy corporates, start to think about the people who are paying their salaries!

I am now, absolutely fed up with not being able to use my phone, yet every month I have to pay, and pay and pay for this rubbish. This is not service, this is rubbish and I refuse to pay another cent for it. I will pay the cancellation fees and then hopefully you are out of my life for good.

I have complained, complained, begged, pleaded, complained, complained, begged some more, begged, begged again, for Vodacom to sort out the signal issues in Robertsham, Johannesburg. I have even involved the owner of this very website to get Vodacom to pull the finger out and DO SOMETHING about this 'network' of theirs.

Yesterday was the last straw as Vodacom sees it fit to spam (and lock up my phone's processor in the process) with their FreeNews4u SPAM, which I never signed up for, but I cannot be reached on my cellphone. Seems spam has a higher priority than me making a call.

Those of you who consider ever moving to Vodacom consider these will be your constant companions:

- Poor signal, most of the time
- Non/delayed SMS delivery
- Spam will be a constant problem
- Poor battery life on your phone because the network is forcing your phone to reconnect to the network the whole time
- Dreadful, distorted voice quality

That is all I have to say for now!
Click to expand...

Strange I had all of those problems with MTN
 
Well, seeing is believing

My wife has MTN company phone, which works fine 99% of the time. There are voice related problems at times but AT LEAST YOU CAN MAKE A CALL IN AN EMERGENCY AND GET THROUGH!

I feel my problem with Vodacom is above average, as I have spent a lot of time engaging with them to sort out the problems. Vodacom are not coming to the party, and so they will be treated accordingly.

Maybe one day when they go under, they'll remember what I said about them on a forum, and realise the error of their greedy ways!
 
Good for you!!!

SMS messages are transported over the same signaling channel used for setting up and tearing down voice calls. The huge volume of SPAM that Vodacom is spewing out lately might very well be responsible for the clogging up of this signaling channel. This could explain the problems that you experienced with making and receiving voice calls.
 
I also get "network busy" and "the subscriber you have dialed is not available" all the time!

I HATE it.

Safe to say, I got myself an MTN contract now. Canceling vodascum is pointless as you loose all the airtime you should be getting, yet they charge you the full amount.

Once my contract expires I will microwave my sim card. Good bye to bad rubbish.
 
BarnettE said:
Good for you!!!

SMS messages are transported over the same signaling channel used for setting up and tearing down voice calls. The huge volume of SPAM that Vodacom is spewing out lately might very well be responsible for the clogging up of this signaling channel. This could explain the problems that you experienced with making and receiving voice calls.
Click to expand...

Yup

I am an embedded developer, working on a cellular product. The Vodacom network is so bad I had to get a GSM Test set, to do my work... how about that :mad: I had no problems with MTN, but Vodacom, with their bent GSM specs, gave me so much hassle in the end we got the test instrument in rather.
 
For all those thinking of jumping ship to MTN I can guarantee you that most of the people's problems with MTN is directed purely at MTN SP. If you go for an independent service provider you should have 99% of all potential problems solved.

I've been with Nashua Mobile for over 11 years (plessie, nedtel cellular and then NM) and I have never had a single billing irregularity.

Having worked extensively with and for all 3 cellular networks over the last 9 years I can honestly say that unless we get another network I will never be leaving MTN, as bad as it is sometimes, it's the best we have here.
 
I am forever amazed at how many people dump their service provider due to bad service. I have been with MTN since the beginning +15 (4 years contract then Prepaid). I have seen MTN take the lead in innovation (1st with fax to your voice mail, 1st with caller tunez etc) and I have seen them fall flat on their face since the number porting (taking on too many Vodacom & CellC subscribers). The few incidents of poor service is part of life. No company is 100% perfect but 90% is good enough for me. So welcome to the MTN network you will have some bad days but more GOOD days :p
 
Kei said:
After yesterday, not being able to be reached in an emergency by my wife, because, once again, the Vodacom network is less useless than sand, I have taken the decision to cancel my cellphone contract. This is being actioned as I write this, I already have a final settlement from Vodacom.

In a similar manner as I have done with iBurst, I am now giving Vodacom the boot, and stating here, how I feel about it! It is high time these greedy corporates, start to think about the people who are paying their salaries!

I am now, absolutely fed up with not being able to use my phone, yet every month I have to pay, and pay and pay for this rubbish. This is not service, this is rubbish and I refuse to pay another cent for it. I will pay the cancellation fees and then hopefully you are out of my life for good.

I have complained, complained, begged, pleaded, complained, complained, begged some more, begged, begged again, for Vodacom to sort out the signal issues in Robertsham, Johannesburg. I have even involved the owner of this very website to get Vodacom to pull the finger out and DO SOMETHING about this 'network' of theirs.

Yesterday was the last straw as Vodacom sees it fit to spam (and lock up my phone's processor in the process) with their FreeNews4u SPAM, which I never signed up for, but I cannot be reached on my cellphone. Seems spam has a higher priority than me making a call.

Those of you who consider ever moving to Vodacom consider these will be your constant companions:

- Poor signal, most of the time
- Non/delayed SMS delivery
- Spam will be a constant problem
- Poor battery life on your phone because the network is forcing your phone to reconnect to the network the whole time
- Dreadful, distorted voice quality

That is all I have to say for now!
Click to expand...

+999999! :)

I left MTN to go to Vodacom for an iphone. And I not shamed to say it was a big, big mistake.

and on your point about SMS delivery, sometimes I dont get SMSs from friends for like 2h, but amazingly their crap advertising pitches up all the time...

On another note, I was on Virgin for a while which is basically Cell-C and must say voice quality and signal quality everywhere i was was 100%. Sometimes ppl with Vodacom phones had nothing and I was on 100%. So kudos to them too. Just their customer support sucks chickens.

But mark my words, it will be Ayoba! for me next year when this contract is up. for shaw! :)
 
Slootvreter said:
I wonder why I never get these issues? :confused:
Click to expand...

Prolly cause you are lucky. I have both a company (MTN) phone and my private (Vodacom). Both phones are Samsung G810's... but the only one that EVER gives problems is the Vodacom one.

When travelling from Rustenburg to Cape town we seldomly try using the Vodacom phones (my wife has one as well) to update our family at the arrival's end.

When sending SMS's I refuse to use the Vodacom phone as only the MTN messages goes through.
 
it appears from some of the replies in my thread that some people think I am a liar. Well, if that is the case, then come to my offices and see how nicely your Vodacom phone works here!
 
I don't expect any response from VD (who I assume is the rep here)
It is too late :( the process of cancellation has been started.

Vodacom clearly expressed how unimportant I am to them, so now, in public I am showing how unimportant they are to me, that's all.
 
My sister had similar problems with her signal, so she checked which signal was the strongest at her house and moved to MTN. She has not had problems since.
 
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