Clareinch (Claremont Exchange) Congested

Z

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
Hey guys,

If you have your line managed by Afrihost please drop their support (or Image132) a message regarding the problem, and include the following Telkom reference information:

NF - 26AWK050414 (latency spikes being caused by intermittent congestion on the ESR port on the Clareinch exchange)

If you are an Afrihost customer, they may be able to lay a complaint and get the issue escalated if enough people file a complaint.

Thanks to Image132 for the info!
 
J

jeanres

Expert Member
Joined
Sep 29, 2009
Messages
2,107
I am following up with a tech @ the exchange right now, will feedback....
 
J

Joker

Expert Member
Joined
Aug 10, 2004
Messages
1,703
I've also been noticing high pings over the last few weeks, hope it gets sorted out soon.. (Kenilworth)
 
Anthro

Anthro

Expert Member
Joined
Jun 13, 2006
Messages
3,560
We have offices connected to that same exchange - 4x "up to 10MB" DSL connected to 021 671 **
Really getting tired of Telkoms bull**** excuses now - anyone know if fibre link-ups are available in the area ?
 
Z

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
jeanres said:
NF - 26AWK050414 was reported in April already......
Click to expand...

I have a feeling we're going to be waiting till October. I was chatting to a friend of mine yesterday who moved into Harfield Village and he tried to get ADSL only to be told the exchange was full. When he asked when they could supply him they said October, since that's when they planned to do upgrades. So I have the feeling nothing's going to happen until then. Unless something actually breaks at the exchange and they're forced to fix it.

Now I have to get in touch with Telkom and tell them I need a credit on my account until this **** is sorted out...
 
R

Rayzo

New Member
Joined
Aug 7, 2014
Messages
7
Noob on forum

zolly said:
I was thinking more along the lines of going and annoying the **** out of the people who work there. Maybe steal or their coffee or something.
Click to expand...

Hey there i read through this thread and i connect to the same exchange strange thing is I upgraded my line to 4mb uncapped yesterday and youtube was flying even on HD, web surfing was a bit slower downloaded some stuff through the browser got 347kb/s but torrent 97kb 120 if i'm lucky

Steam game download last night just hit 147kb peak which was crap cause i was getting 215kb/s with my 2mb capped line which was with afrihost and now with web africa which sucks.

Adsl line is with telkom still going to try other things tonight see what happens
 
Last edited:
J

jeanres

Expert Member
Joined
Sep 29, 2009
Messages
2,107
So second level support has given me a references to a regional issue in Cape Town - 132BWK060814 No Traffic, but I am not sure if this is even related
 
Z

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
Rayzo said:
Hey there i read through this thread and i connect to the same exchange strange thing is I upgraded my line to 4mb uncapped yesterday and youtube was flying even on HD, web surfing was a bit slower downloaded some stuff through the browser got 347kb/s but torrent 97kb 120 if i'm lucky

Steam game download last night just hit 147kb peak which was crap cause i was getting 215kb/s with my 2mb capped line which was with afrihost and now with web africa which sucks.

Adsl line is with telkom still going to try other things tonight see what happens
Click to expand...

Hey Rayzo,

Torrents are a horrible way to determine the overall speed of your connection. They are affected by too many things to be considered reliable indicators of how healthy your line is. The steam download is a slightly better indicator but again isn't too reliable.

To determine if you are experiencing the same problem as the rest of us, what you need to do is either run a ping to mweb or run a speedtest to a local Cape Town server before 6 PM, and then check again between the hours of 6 PM and 12 PM and report your results here.

To do a ping open the start menu, click run and type "cmd". This will open the command prompt. You then type "ping www.mweb.co.za" and either screenshot or copy and paste the results here.

Another way to test is to use speedtest.net. Go to www.speedtest.net, select Cape Town and run a test for each server. If the results are bad on all tests then chances are you have the same problem as the rest of us.

My connection is generally 100% between 12 AM and 4 PM, but from 4/5 PM it slowly starts to get worse. This is because as more people come home certain parts of the exchange are choking due to there being too much demand and not enough bandwidth. If you are experiencing the same problem, the above tests will verify that.
 
Last edited:
Z

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
jeanres said:
So second level support has given me a references to a regional issue in Cape Town - 132BWK060814 No Traffic, but I am not sure if this is even related
Click to expand...

I doubt it. And I don't think spamming Telkom support staff will make this situation get resolved any quicker. The general feedback we've gotten is that the problem has been identified, but there is no ETA on the resolution. During my phone call with Charl a few days back he said it'll be at least a month.

The only way this will get fixed with any kind of urgency is if you get the higher ups to notice. I will wait a month, after which I will probably log a complaint with the ASA or ICASA. Hopefully that will get someone higher up on the food chain to actually fix this issue faster, especially considering it was first identified in April.
 
J

jeanres

Expert Member
Joined
Sep 29, 2009
Messages
2,107
zolly said:
I doubt it. And I don't think spamming Telkom support staff will make this situation get resolved any quicker. The general feedback we've gotten is that the problem has been identified, but there is no ETA on the resolution. During my phone call with Charl a few days back he said it'll be at least a month.

The only way this will get fixed with any kind of urgency is if you get the higher ups to notice. I will wait a month, after which I will probably log a complaint with the ASA or ICASA. Hopefully that will get someone higher up on the food chain to actually fix this issue faster, especially considering it was first identified in April.
Click to expand...

Just so you know they asked me for trace routes and so forth, so to me they have not admitted anything, all they did was we did a port reset please test. So I will take every opportunity to remind them of the issue :)

I sent 5 trace routes last night upon their request, they have not responded.
 
ichigo

ichigo

Executive Member
Joined
Aug 1, 2006
Messages
9,252
Did you try already to call the regional manager of Cape Town? I called mine and got the cable replaced for the whole neighbourhood as we were all experiencing problems to our UMC box.

Was a faulty underground cable on the way to the exchange and after getting hold of him it took a few weeks.

Edit: Also they clueless about latency so you have to teach them what it is :)
 
Last edited:
Z

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
ichigo said:
Did you try already to call the regional manager of Cape Town? I called mine and got the cable replaced for the whole neighbourhood as we were all experiencing problems to our UMC box.

Was a faulty underground cable on the way to the exchange and after getting hold of him it took a few weeks.

Edit: Also they clueless about latency so you have to teach them what it is :)
Click to expand...

The social media team is supposed to have better trained staff than the call center, so they should understand what ping and latency is.

I'll see if I can find the regional manager's contact info.
 
You must log in or register to reply here.
Top