Comments on Speed Test

[keng23]

I have 2 Capped (non shaped ) accounts. Live about 3-4 ks from Parow Exchange in CT.
Pay for 10 meg line which was giving problems so last year I requested telkom to downgrade me to 8 meg. Internet is so slow that i requested them to downgrade me to 6 meg and reset the port.
The downgrade doesn't appear to have helped. This morning I used the broadband speed test and these are the results for international

Test conducted on 18 November, 2011 11:52:02 AM

Download Speed: 202 kbps (25.3 KB/sec transfer rate)

Upload Speed: 469 kbps (58.6 KB/sec transfer rate)

Latency: 338 ms

Any useful suggestions

 

[Pada]

Hi,

Please log in on your ADSL modem's web interface and post your ADSL statistics (attenuation, noise margins & line speed - both upstream & downstream) here.

Could you also run a speedtest by going to www.speedtest.net now, as well as in the early mornings (like 00:00)?

Your problem is most likely that you're on a congested Telkom Exchange. Here's the thread that is dedicated to congested Exchanges: http://mybroadband.co.za/vb/showthread.php/364262-List-of-congested-exchanges
If this is the case, then there's nothing really that you can do, besides logging a fault that you're not getting what you're paying for.

 

[keng23]

Hear are my router stats

........................................DownStream...................UpStream
Connection Speed.................6144 kbps.....................639 kbps
Line Attenuation...................41.0 db..........................23.5 db
Noise Margin........................12.0 db..........................11.8 db

 

[Pada]

Those stats are fine.
I won't suggest that you upgrade to anything faster than 6Mbps though, because then your SNR margins would be too low to maintain a stable ADSL connection.

My guess is that the problem lies at the Exchange and not with your ISP account or ADSL line.

 

[keng23]

Pada
Many thanks for your feedback.

Do you think it would be worth my while asking a technician to come out?

I really cannot stand these pathetic low speeds. It takes forever to even load news24.

I think that having spent the last 2 months in Australia and listening to the people bitching about speeds we would dream of doesn't help

 

[Leathal]

There is an issue with IS adsl accounts not sure if your ISP uses IS as their upstream provider.
I get NOC notices from IS. There is an outage today allthough most ISP's wont admit it.

 

[keng23]

Early Bird

Got up at 5h00 and ran the same speed test. Local download 5+meg International download 2.2 meg.
SO it would appear that the problem is with a congested exchange.
I'm going to phone them early tomorrow and ask someone to explain why I must pay for a service they aren't providing