Communication between WBS & iBurst Customers

Do you want this thread replaced with a post-launch thread?

  • Start a new thread (i.e. wipe the slate clean) & close/lock this thread

    Votes: 19 86.4%

  • Leave it open for constructive criticism of WBS iBurst Customer Service & Support

    Votes: 3 13.6%
  • Total voters
    22
  • Poll closed .
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Absolutely, I hope that I will not have to make use of support once everything is live. After I will be paying for an Internet connection, not support.
 
I agree with you hArTh, but to crit the company during their pre-launch phase makes them seriously look at the mistakes they did make before they make it during launch/production phase.

Like I mentioned in another post, even waiting @ SABC's security for 45 minutes while waiting for someone to come down with a piece of paper caused a stir in there.

I doubt strongly WBS will go downhill like Sentech and ignore their customers for several months before even admitting there is a problem and that they're attending to it. Thus I doubt your fear of their "raw preformance" taking a dive (going Sentech? bwhahaha) will be realised.

Apparently the system can handle around 2000 users downloading and uploading at full speed before you will start seeing a degraded internet experience. That is why I want to get as many people on board on the pre-launch phase to burn the service.

Thus far, good speeds... great service... now all they need to give me is free beer and I'll be hooked for life
 
Harth, if you've ever done any project management you'll know it's just as important to know what you're doing right (so you can keep doing it) as what you've done wrong. Positive reinforcement is allways a good thing.

From the sounds of it WBS have the correct attitude towards customer service to make themselves far more succesful than Sentech (but then the ebola virus has a better attitude than them) I am however a little disturbed at the rumours that are floating about regarding caps and traffic limiting/shaping. I understand that international bandwidth costs a lot of money, but it is nowhere near the amounts that people have implied, that being said I'd still find an <b>international</b> cap acceptable but to let local usage count towards an international is unfair. I also feel that limiting traffic is not warranted, if I pay for bandwidth, how I use that bandwidth should not be any concern of my ISP. If they are prepared to investigate QoS based routing that I can accept, VoIP and gaming are far more affected by latency than high bandwidth as opposed to ftp or torrents which need more bandwidth but are less affected by latency.

Hopefully they manage to come up with an acceptable compromise, otherwise it'll have to be ADSL for me.
 
heheh, i have to agree with noone here: great speed, great service... allthough, I'm not very fond of beer, but give me free rum... and I'm your slave! [:D]

on a serious note though: I have a lot of faith in WBS. I really hope they can keep this up.

good going guys!

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
Sucktech no more... I'm now an iBurster! hmmmm... bandwidth... [:D]</div id="right"></i></font id="size1">
 
WBS knows my opinion of their proposed capped service. To summarize for newer readers: 3Gigabyte cap, insane traffic shaping (64k). So basically if you surf, or read email you'll get the advertised 1Mb, otherwise 64k. Local access contributes to your cap.

Aside from iBurst's mobility advantage, the service is thus worse than Telkom ADSL.

So, here is my compliment: Congratulations on screwing up what could be a great service.

<center><h6> MyWireless <s>Hacks</s> Tweaks & Tech Info || Have you checked the fawking FAQ? <br /> <font color="red">Tired of Sentech's bad service? Want to compare speeds? We at least listen...</font id="red"></h6></center>
 
This is what I don't get, who really gets a 1mbit connection to read e-mail and browse? It's either for gaming or for leeching or both, if they alienate those markets who do they expect to use their services?
 
What I find hillarious is the fact that they havent implemented the cap or shaping yet, but TheRodent keeps going on about the same thing over and over... dude, did you date someone there and then got dumped on? hard? tsk tsk
 
Okay....

This is for you TheRodent. I don't want to start a flame war or anything, but I had a meeting today with the guys at WBS, as the company I work for is considering using I-Burst quite seriously. I asked a lot of questions. Here are some of the questions:
These are not quotes of what they said, but this is roughly what they got across to me.

How will the Port shaping work? International Only, No Local etc?
We haven't decided on this yet. We are still doing research, getting our clients opinions.

Static IP?
Yes, this will have additional charges. Need to speak to marketing.

Removing port shaping on particular ports I use (i.e SSH etc)
Yes, We will be able to design a package that suits the customer, on a per customer basis. Speak to marketing.

Basically what it came down to, is because of the way the system is designed, WBS will be able to setup a package that suits us, on a per customer basis. If you want no cap, static IP, no port shaping, they will probably organise it for you. Gonna pay through your but for it.

I personally like the idea of being able to create my own package, suiting my needs. Unlike Sentech or Telkom.

Sentech "Here is 3 packages we offer, Don't like it $%ck off"

Telkom "Here are the packages we offer Crap, SuperCrap and Bend over, WHAT!!! you want a static Ip on ADSL, not a chance buddy, go get a diginet. "
 
I am experiencing a problem connecting.

Since I've installed Win XP SP2 I get a status error message regarding my connection: "limited or no connectivity". I spoke to someone at the call centre who told me that they have this message as well but their connectivity and speeds are unaffected. This is not the case with me. I get stuck at the "verifying name and password" message and have to repeatedly click on "redial" until I do get connected. When I do get eventually connected (after 3 to 4 attempts) my download speeds have been between 1 to 4 KBytes/s. After about 10 mins browsing/downloads stall and I have to disconnect and reconnect.

The last time I experienced this problem was at work on Mon 22nd Nov. Using the UTC card I got the problem. Connecting via our LAN to the UTD I did not experience the problem. I'm beginning to suspect that there is a problem with the UTC cards and Win XP SP2.

Is anyone else experiencing this problem. I have been experiencing now as well (for the last 2 hours). The time now is 01h47, 25th Nov. I am in President Ridge Randburg. Can it be maintenance on the tower?
 
Crash, I'll believe that when I see it. No other provider has been able to offer custom packages yet so I'll remain a sceptic. This sounds too much like marketing speak. I'll be very happy if I have to eat my words next year.
 
Kaptain, I am, truely I am :)

craig, mine says the same thing, I use the UTD on my laptop/desktop (depends where I am) and have the "limited" connectivity through the ethernet port/cable. No speed loss etc. So it shouldn't affect your speed.

However, check your signal strenght. with iburst, your speed is directly proportional to the signal strenght...
 
i agree with IC, you guys should either leave a proper message there, or take it off - it's not very professional.

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
Sucktech no more... I'm now an iBurster! hmmmm... bandwidth... [:D]</div id="right"></i></font id="size1">
 
dunno. haven't had to phone them again *touch wood*

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
Sucktech no more... I'm now an iBurster! hmmmm... bandwidth... [:D]</div id="right"></i></font id="size1">
 
the press 0 to receive messages has been fixed, ic you will be cued from early next week as we are getting out new PABX and call centre solution installed.
Sorry for the problems and hopefully we can give you better service in the future.

Dylan
 
hmmm the network stats page is still being worked on. IC the 0 thing for voicemail has been fixed in the callcentre, we will be getting a new call centre solution within the next week, should be interesting and cool
 
Hi guys.

I'm back on iBurst and I've gotta compliment them on their service.

Yesterday, the CEO of iBurst gave me a call & asked me why I cancelled my contract.
I gave him my reasons and he asked me to try it again. He came to my house and setup everything in about 5 minutes.

The problem I had was the constant connection dropping that occurred. I was told yesterday that it's been fixed with a firmware update and I've been connected for about 15 hours straight.

That's what I call super service! Keep those comments coming, especially while I'm testing, again.
 
rebel said:
The problem I had was the constant connection dropping that occurred.
Click to expand...

Yeah Iburst service is very good, although I am still sitting with the problem you described (all this morning and for the last week, this afternoon has been better). Running latest firmware as well :(

Out of interest what area are you in (myself in randpark ridge/randburg area)
 
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