Constant disconnects

[nomadmp]

Same here. Im sitting in one place connected then it disconnects, comes back with EDGE.

 

[LotterTC]

I'm not saying your PC doesn't have USB 2.0 ports, I am saying that if it is not supplying enough power on its USB ports you can try adding a USB 2.0 card instead of replacing your PC.

I got a USB 2.0 powered hub and it didn't fix the problem. It doesn't seem to be a power problem.

 

[ginggs]

I've been disconnected about 5 times in the last hour with a Cell-C data SIM in my Nokia N900.
Damn irritating!
Signal at -89dBm in the same location I used to get over 8Mbps on speedtest.net last year.

 

[ajax]

There are two issues mixed together in this issue. One is a Cell C internet disconnection problem, the other is a modem disconnecting or "un-detecting" from the USB port problem. Even with my E1820 plugged in directly into my TP-MR3420, at random I would lose the connection and the router would show "identifying" for the modem. Then after a while it would show "E1820" and the signal strength and only then does it try to connect (to Cell C internet) again.

 

[neetz108]

There are two issues mixed together in this issue. One is a Cell C internet disconnection problem, the other is a modem disconnecting or "un-detecting" from the USB port problem. Even with my E1820 plugged in directly into my TP-MR3420, at random I would lose the connection and the router would show "identifying" for the modem. Then after a while it would show "E1820" and the signal strength and only then does it try to connect (to Cell C internet) again.

having the same problem all day with my Air3G router. Router does not detect the modem after it disconnects a few times!. I am sick and tired of these issues! Swop sims with my vodacom data and E1820 runs for days without any disconnects! Surely this is not a USB power or modem problem? I hate to admit that Vodacom HSDPA is far more superior and stable even though i have good cell c HSPA+ coverage.

 

[ginggs]

There are two issues mixed together in this issue. One is a Cell C internet disconnection problem, the other is a modem disconnecting or "un-detecting" from the USB port problem. Even with my E1820 plugged in directly into my TP-MR3420, at random I would lose the connection and the router would show "identifying" for the modem. Then after a while it would show "E1820" and the signal strength and only then does it try to connect (to Cell C internet) again.

Ya, I think you're right, and possibly a third issue as well, the 'still connected but only able to access Cell-C website' issue. Unless one actually tries going to www.cellc.co.za one would just assume one's been disconnected since all other connections just time out.

 

[LotterTC]

Well inserting another provider's sim and then the modem works perfectly kind of makes the issue clear. It is the provider, meaning Cell C.

As an ourside chance/hope, I see that Cell C sneaked (I use this term loosely) drivers for Windows 7 specifically onto their site. This rebuts the claims by people that Windows 7 drivers were included on the stick (which I also thought since it says so during installation!), why else would they post this?

It may have been there for a while, but I've only seen it today. Installed it, checked the log and it said the drivers are older hmmm... then uninstalled the old drivers installed these ones posted on the website and everything seems fine so far...

However, this being a driver issue seems highly unlikely now that i've heard neetz108 above.

 

[SUPERMAN89]

My Cell C internet works fine, can keep it on for days if so

Location in Durban -65 dBm at the moment

 

[DarKWateR]

My Cell C internet works fine, can keep it on for days if so

Location in Durban -65 dBm at the moment

Mine is -55 dBm odd at the moment so it's definitely not a signal problem.

 

[SUPERMAN89]

reset your gear?

 

[DarKWateR]

reset your gear?

Unfortunately the problem seems to be ISP related.

 

[RichardG]

Guys I am assuming they are busy upgrading certain base stations with firmware probably on 18 January couldn't use cell c practically for over 12 hours or so, now cell c works all over my house where ever I go. getting around -55 dbi to -66 dbi

 

[ajax]

Well inserting another provider's sim and then the modem works perfectly kind of makes the issue clear. It is the provider, meaning Cell C.

I haven't tried that yet, with regards to the modem disconnecting from the USB port, thanks for the tip.

Another strange observation I've made - my connection is very stable at this time of the day. It stays connected and I get 4 to 5 mbit/sec on speedtests. But during the past 3 evenings, with the same setup (i.e. E1820 plugged in directly into the TP-MR3420 router and both under a fan), the modem "disconnects" from the router's USB port every minute or so. The connection would just be unusable.

 

[neetz108]

Guys I am assuming they are busy upgrading certain base stations with firmware probably on 18 January couldn't use cell c practically for over 12 hours or so, now cell c works all over my house where ever I go. getting around -55 dbi to -66 dbi

Well if thats the case why isn't there any form of communication from cell c?


Sent from my GT-I9000 using MyBroadband Android App

 

[Axis]

Guys I am assuming they are busy upgrading certain base stations with firmware probably on 18 January couldn't use cell c practically for over 12 hours or so, now cell c works all over my house where ever I go. getting around -55 dbi to -66 dbi

Geeezzz I hope that happens here as well. The last two days have been unbearable!!! Constantly disconnecting!!! And they have just added us to their coverage area. Was better when I was not in a coverage area at all.

 

[shack shack]

Scary thing is, Cell C can not give their users a stable reliable connection, and now I read they going to allow Red Bull to also pigback on their network.....

Get those old 56k modems out, they will be faster than Wooooosh soon.

 

[LotterTC]

OK. Remember, setting you modem network settings to GSM (Great Slow Mode) -only keeps your connection stable, yet sloooow.

I sent a link to this thread to Cell C customer services, yet to receive a response, stating that they should pay attention. I also realised I couldn't connect round about 18th/19th, maybe its fixed now?

I installed the new/old drivers from the Cell C website (Windows 7 seems to be newly added). This together with a base station upgrade might fix the problem.

 

[Edwe]

Well if thats the case why isn't there any form of communication from cell c?

Cell C is experiencing network problems due to an issue with its Home Location Register (HLR).

Cell C experienced a technical glitch which affected one of the nodes in certain numbers this afternoon...Our technicians are currently working on the problem and we are hoping to resolve it soon. Cell C wishes to apologise for the inconvenience caused.

 

[RichardG]

Well if thats the case why isn't there any form of communication from cell c?


Sent from my GT-I9000 using MyBroadband Android App

Maybe the reason for this being - The Tech Department are not clued up whatsoever, they should rather have ACTUAL "NETWORK Guys working at the TECH department maybe 2 or 3 who are actually clued up and able to look if their is a fault on the network.

Report : My connection is stable for a change and haven't been disconnected from the network in over 2 days, finally an improvement from CELL C side, could be new base stations switched on in my area but happy at last with CELL C as they've kept their promise for Phase 2.

 

[Lemoenboer]

Same issue

Hey raoulduke

I've also got the same problem. Changed data card, same problem, use different sim, no issue. Tried calling Cell C support, extremely bad line, got cut off twice. Emailed yesterday, no resonse, not even an automated reply..



I will let you know when I feedback.