Cool ideas arrogance

Dear kitkat+
You do know that Openserve is that old Telkom Client Services? In other words a turd with a coat of polish and the logo ABSA copied and made red. At the rate they last used to fix ADSL line faults, I am not surprised.
 
kitkat+ said:
Hey Guys

Becareful when taking up Cool Ideas. They are an arrogant bunch who promise to call you back but never do.
So far we have dealt with :

Alex
Basetsana
Damian
Ithumeleng

and 2 other operators we did not get the name from them. Damian promised to take ownership of the query but he never bothers to reply to emails. Another operator in the connectivity dept cuts off the call when she realizes who you are.

So in short rather deal with a company that keeps you updated even though they take longer to sort out the problem than a company that ignores you, that is pure arrogance.

BTW# The issue is damaged fibre waiting to be repaired.

Kitty.
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Yeah, this is how the little cracks started at Crystal Web. One day you're top of the world, the next you're out on the street.

Who's the new CW/CISP? Supersonic isn't it?

Yeah and people laugh when I tell them I'm sticking with the first ISP to have provided me with 384k ADSL - because they're still here and answering their phones!
 
Few..very few in fact..companies have follow-ups for "no new feedback"

What exactly do you want? A daily sms saying dear sir,we have nothing to report. Maybe an auto-dialer that gives the message in a different voice daily

And openserve is a support hell to get anything resolved or any new info from,so unsurprised there
 
PsyWulf said:
Few..very few in fact..companies have follow-ups for "no new feedback"

What exactly do you want? A daily sms saying dear sir,we have nothing to report. Maybe an auto-dialer that gives the message in a different voice daily

And openserve is a support hell to get anything resolved or any new info from,so unsurprised there
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Look if you can't provide the support , don't sell the service. It's easy to blame openserve for the incompetence and arraogance within your organization. This is an easy ticket out of any poor service.
 
kitkat+ said:
Look if you can't provide the support , don't sell the service. It's easy to blame openserve for the incompetence and arraogance within your organization. This is an easy ticket out of any poor service.
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No need to get uppity... he makes a friggen valid point. What do you want CISP to do for you when Openserve is being like the Telkom?
 
kitkat+ said:
Look if you can't provide the support , don't sell the service. It's easy to blame openserve for the incompetence and arraogance within your organization. This is an easy ticket out of any poor service.
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You yourself admitted an external party is to blame for the infrastructure failure
Now you get on your horse and deride the service provider (who's account is functioning perfectly) for not fixing it

What's next,scream at DSTV when you're loadshed? Or maybe the TV Manufacturer
 
ArtyLoop said:
No need to get uppity... he makes a friggen valid point. What do you want CISP to do for you when Openserve is being like the Telkom?
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PsyWulf said:
You yourself admitted an external party is to blame for the infrastructure failure
Now you get on your horse and deride the service provider (who's account is functioning perfectly) for not fixing it

What's next,scream at DSTV when you're loadshed? Or maybe the TV Manufacturer
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Does @kitkat+ have the contact details and the internal complaint number at OpenServe? If not then this is CISPs problem.
 
phaktza said:
Does @kitkat+ have the contact details and the internal complaint number at OpenServe? If not then this is CISPs problem.
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Do you need a reading comprehension test?
Nobody is disputing the Reseller's role,the blame however is a different matter

The OP wasn't complaining that Cool Ideas was reneging on contacting Openserve,but that Cool Ideas wasn't fixing the problem and "claims it's Openserve not resolving"

Mong
 
PsyWulf said:
Do you need a reading comprehension test?
Nobody is disputing the Reseller's role,the blame however is a different matter

The OP wasn't complaining that Cool Ideas was reneging on contacting Openserve,but that Cool Ideas wasn't fixing the problem and "claims it's Openserve not resolving"

Mong
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Always a pleasure to be in such polite company ;-)
 
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phaktza said:
You're special kind of person, ain't ya. What's wrong - did your mommy not give you enough hugs as a child? Maybe daddy shacked up with the milkman?

Always a pleasure to be in such polite company ;-)
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Unecessary personal attack! Come on, play the ball, not the man
 
ArtyLoop said:
Unecessary personal attack! Come on, play the ball, not the man
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I think you stick your nose into too many of others issues and make as if you are "Mr. know it all". If you cant help someone else - or give constructive advice, then rather STFU.

How is it going with your investigations BTW.....found the guilty parties involved in your slow peak time internet performance?? No ?. I'm Anxiously awaiting the outcome of this one. . .

I agree with KitKat - He/She pays CISP for a service ( this includes his/her OPENSERVE line ) - so CISP should be running with the problem ( whatever it is ) and feedback to him/her even if there is no response from the 3rd party - which from what i gather, is not happening.

Stop trying to sugar coat everything and make as if CISP is untouchable. They are accountable for the R1000+- we pay them each month, and it is their responsibility to sort out. It's just as simple as that really.
 
Fjorko said:
I think you stick your nose into too many of others issues and make as if you are "Mr. know it all". If you cant help someone else - or give constructive advice, then rather STFU.

How is it going with your investigations BTW.....found the guilty parties involved in your slow peak time internet performance?? No ?. I'm Anxiously awaiting the outcome of this one. . .

I agree with KitKat - He/She pays CISP for a service ( this includes his/her OPENSERVE line ) - so CISP should be running with the problem ( whatever it is ) and feedback to him/her even if there is no response from the 3rd party - which from what i gather, is not happening.

Stop trying to sugar coat everything and make as if CISP is untouchable. They are accountable for the R1000+- we pay them each month, and it is their responsibility to sort out. It's just as simple as that really.
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You ought to STFU, I wasn't taking to you
 
ITT: entitled robots and mongs fighting the big bad ISP with their pre-school insults and flawed logic

Had CI told the OP off to go report to openserve,each one of you specialists would have a valid point - they are paid to provide a service and liase with any 3rd parties used in such provision

But since nobody seems to be asserting that CI isn't doing that the only real issue must be
"How dare they don't fix something they have no control over"

Really guys...good job
 
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