Cool Ideas bought Mind the Speed

rh1

rh1

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Hey Mind the Speed Family!

We’ve got some exciting news to share with you! We’re thrilled to announce that you, our valued Mind the Speed customers, are moving over to join the Cool Ideas family! They're a fantastic bunch of folks who are experts in bringing super-fast fibre to South Africa. Think of it as us connecting you with some really great friends to bring you even better service!

For years, you’ve been more than just customers – you’ve been part of our family and community, and we’ve loved being your internet buddies! We know change can sometimes feel a bit strange, but we’re super confident that this is a positive step forward. Cool Ideas shares our passion for awesome service and keeping you connected, and they’re just as friendly and helpful as we try to be.

We’re really excited about this new adventure, and we hope you are too! Here's a little rundown of what you can expect as you join the Cool Ideas family:

Invoicing Update:
  • Starting from 1st May 2025, your billing will be moving over to Cool Ideas.
  • They’ve got a super easy-to-use billing portal right here: 👉 https://coolzone.cisp.co.za.
  • You can log in with your current Mind the Speed details, from the 18th April 2025.
  • If you get stuck, don’t worry! Just reset your password, and they’ll send you an email with instructions.
  • You’ll get your invoice on the 1st of each month, and payments are due by the 7th.
Payment Changes:
  • EFT Payments: If you pay via EFT, just make sure to use the new banking details and reference – you’ll find them in your Cool Ideas account.
  • Debit Orders – We Need a Quick Heads-Up! If you’re on debit order, we need you to quickly confirm your details here: 👉 https://coolzone.cisp.co.za/index.php?m=bhidebitorderdetails. It’s super quick and easy!
Pricing & Discounts:
  • Don’t worry, your current pricing and any discounts will stay the same for a whole year from the switch!
VoIP Services:
  • For now, your VoIP services will keep running through our servers, but billing will be through Cool Ideas.
  • Just like your internet, your pricing will stay the same for 12 months.
  • Later on, they’ll help you move your VoIP services over to their servers – they’ll make it nice and smooth!
Network and Service Changes:
  • Cool Ideas will be working behind the scenes to make the switch as seamless as possible.
  • If you run into any hiccups after the 1st of May, their awesome support team is ready to help at [email protected] or 010 593 2665.
  • You can find their operating hours and more info on their website: https://coolideas.co.za/#talk-to-us.
  • Until the 1st of May, there is no change in your support process the Mind the Speed team is still here to assist you.
 
Any idea how the pricing compare?

  • Don’t worry, your current pricing and any discounts will stay the same for a whole year from the switch!
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Would that be the current pricing, or what pricing is increasing to in May?
 
rh1 said:
Current pricing is R995 for 100/100. Not sure what Cool Ideas pricing is
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I'm on the 50/50....

There was this 18 Mar:
1744475230279.png

So I'm not sure if the pricing over at Cool Ideas would be the "Old" or "New" price, since that change would also have been 1 May...

(I'm on OpenServe, which is probably relevant as well...)
 
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MoHaG said:
I'm on the 50/50....

There was this 18 Mar:
View attachment 1812342

So I'm not sure if the pricing over at Cool Ideas would be the "Old" or "New" price, since that change would also have been 1 May...

(I'm on OpenServe, which is probably relevant as well...)
Click to expand...
Hi, Pricing from what you had at MTS won't change, so if they have communicated a price change (which everyone has from Openserve) then it will be relative to that.

Im happy to field any questions you may have :)
 
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DStvNothingOn said:
So if you a MTS customer you being bought by CI which was bought Afrihost.
Three levels just jump the gun go straight to AH and get the same price as MTS was?
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Hi, We still run independently including our network. MTS customers will still be billed the same as they were before as per the above posts.
 
But only for one year.

ISPs are like cloud services, once you're in, you're in. They know it's too much effort and hassle for most people to switch providers unless something seriously goes wrong.

That's why I have to say, the one-year price freeze is a pretty clever marketing move. It's just long enough to get customers past the initial transition phase. People aren’t likely to jump ship after a year, especially if they’ve enjoyed stable pricing and avoided the typical annual increases.

By the time the freeze ends and prices go up, most customers will already be locked into the habit. The inconvenience of switching feels bigger than the extra cost. It’s a subtle way to ease people through the transition and keep them from leaving.


PBCool said:
Hi, We still run independently including our network. MTS customers will still be billed the same as they were before as per the above posts.
Click to expand...
 
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DStvNothingOn said:
But only for one year.

ISPs are like cloud services, once you're in, you're in. They know it's too much effort and hassle for most people to switch providers unless something seriously goes wrong.

That's why I have to say, the one-year price freeze is a pretty clever marketing move. It's just long enough to get customers past the initial transition phase. People aren’t likely to jump ship after a year, especially if they’ve enjoyed stable pricing and avoided the typical annual increases.

By the time the freeze ends and prices go up, most customers will already be locked into the habit. The inconvenience of switching feels bigger than the extra cost. It’s a subtle way to ease people through the transition and keep them from leaving.
Click to expand...
Well not that simple, we cant control pricing changes for the most part and so there is always risk involved.

At the same time we take the risk in acquiring these customers and cant force them to stay.

MTS approached us as they are similar in their approach to customer service levels.
 
DStvNothingOn said:
ISPs are like cloud services, once you're in, you're in. They know it's too much effort and hassle for most people to switch providers unless something seriously goes wrong.
Click to expand...
At least that got a lot better since people mostly don't use ISP email addresses - if you used an ISP email for business, ISP changes were hell....
 
Definitely, so many people hanging on to mWeb for the address.
But all the same vein of vendor Lock-in/Switch barrier/Sticky services

MoHaG said:
At least that got a lot better since people mostly don't use ISP email addresses - if you used an ISP email for business, ISP changes were hell....
Click to expand...
 
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PBCool said:
Hi, Pricing from what you had at MTS won't change, so if they have communicated a price change (which everyone has from Openserve) then it will be relative to that.

Im happy to field any questions you may have :)
Click to expand...
Are MTS customers already on Cool Ideas network, or is it separate still?
 
Are MTS clients going to be forced into CISP's CGNAT pool ( yes, I know, only supposedly when overflow etc) or do we keep public IP's?
 
That sucks.
Cool Ideas is good but this means Afrihost own Cool Ideas who own Mind the speed which is less choice for the consumer. Looks like Afrihost is dead set on killing any up and coming competition.
 
B-1 said:
That sucks.
Cool Ideas is good but this means Afrihost own Cool Ideas who own Mind the speed which is less choice for the consumer. Looks like Afrihost is dead set on killing any up and coming competition.
Click to expand...
I think the FNO price increases is the root cause. People move to slower speeds to try and save. Slower speeds equal less revenue. Mts was the cheapest when I joined them, they now one of the most expensive. I think many customers jumped ship, I would have but did not have the fees you pay when jumping.
 
Gazbal said:
Are MTS clients going to be forced into CISP's CGNAT pool ( yes, I know, only supposedly when overflow etc) or do we keep public IP's?
Click to expand...
Public IPs always, and we are going to keep the same IP space.
 
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