Cool Ideas Fibre ISP – Feedback Thread 2

[rpm]

We closed the other Cool Ideas Fibre ISP – Feedback thread because it became too long.

Please use this thread in future for all Cool Ideas Fibre feedback, discussions and support.

 

[ToxicBunny]

Just to keep continuity from the other thread... Pinetown still seems to be down... And probably other parts of Durban still

 

[Spiceman]

Morningside Durban still down. It's been over 12 hours now. This is not good from the No 1 Isp.

 

[Greglsh]

But still no notice on Cisp website?

 

[Spiceman]

But still no notice on Cisp website?

That's the problem when you don't have 24h support

 

[SmartKit]

Thank goodness for the switch to CISP (which could've been smoother). Everything is faster and no fear of the AUP!

 

[ZyborgRSA]

Keep getting told by them that it's been resolved...

 

[Spiceman]

Keep getting told by them that it's been resolved...

Works for a minute. Then stops working for 5 minutes

 

[underdose]

This is my life now.

 

[ZyborgRSA]

Works for a minute. Then stops working for 5 minutes

Yup, but according to them it was resolved last night at 9 PM so that means it's all ok right?

 

[alternate]

Its definitely still broken.

 

[ToxicBunny]

Trying to log a ticket and even that's not working...

 

[Snoopster0303]

Mount Edgecombe Durban still down.

Obtaining an IP from CISP but cannot do jack.

Please let us know what is going on.

 

[PBCool]

Two faults firstly the carrier to KZN had an MPLS fault, and when switching to our 3rd path an access router locked up in the process. Which has now all been resolved, apologies for the interruption.

 

[Greglsh]

PBCool, thanks for the info, but why do you guys not update your network status page?

 

[ToxicBunny]

Thanks @PBCool does seem much more stable now... I won't bug your support guys then..

 

[PBCool]

PBCool, thanks for the info, but why do you guys not update your network status page?

Unfortunately the service was intermittent so difficult to trace and monitor as a fault, obviously we try make these things available to our customers as best we can.

 

[cavedog]

@PBCool

Just a head up last week or so I posted about the long call centre queue and someone I referred to cool ideas.

All sorted. We did not enter the complex streetname and unit number of the application and only the Estate address. The follow up email from cool ideas somehow got missing but Openserve is installing today.

Centurion area once Openserve receives the order it take 1 or maybe 2 days MAX to get install date. They even do installs on weekends.

 

[DuckKnuckle]

Subbed

 

[Johnatan56]

Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[  5] local 192.168.0.110 port 65136 connected to 172.104.157.197 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  9.67 MBytes  81.1 Mbits/sec  0.321 ms  27/1265 (2.1%) 
[  5]   1.00-2.00   sec  9.44 MBytes  79.2 Mbits/sec  0.169 ms  12/1220 (0.98%) 
[  5]   2.00-3.00   sec  9.49 MBytes  79.6 Mbits/sec  0.173 ms  5/1220 (0.41%) 
[  5]   3.00-4.00   sec  9.55 MBytes  80.1 Mbits/sec  0.203 ms  0/1222 (0%) 
[  5]   4.00-5.00   sec  9.53 MBytes  79.9 Mbits/sec  0.142 ms  1/1221 (0.082%) 
[  5]   5.00-6.00   sec  9.51 MBytes  79.8 Mbits/sec  0.139 ms  4/1221 (0.33%) 
[  5]   6.00-7.00   sec  9.51 MBytes  79.8 Mbits/sec  0.161 ms  2/1219 (0.16%) 
[  5]   7.00-8.00   sec  9.48 MBytes  79.5 Mbits/sec  0.206 ms  8/1221 (0.66%) 
[  5]   8.00-9.00   sec  9.47 MBytes  79.4 Mbits/sec  0.186 ms  10/1222 (0.82%) 
[  5]   9.00-10.00  sec  9.49 MBytes  79.6 Mbits/sec  0.208 ms  5/1220 (0.41%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  97.2 MBytes  81.5 Mbits/sec  0.150 ms  74/12440 (0.59%) 
[  5] Sent 12440 datagrams

iperf Done.
Connecting to host iperf.cisp.co.za, port 17001
[  5] local 192.168.0.110 port 50201 connected to 172.104.157.197 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  5]   0.00-1.00   sec  8.82 MBytes  74.0 Mbits/sec  1129 
[  5]   1.00-2.00   sec  9.45 MBytes  79.3 Mbits/sec  1209 
[  5]   2.00-3.00   sec  9.51 MBytes  79.7 Mbits/sec  1217 
[  5]   3.00-4.00   sec  9.48 MBytes  79.6 Mbits/sec  1214 
[  5]   4.00-5.00   sec  9.83 MBytes  82.5 Mbits/sec  1258 
[  5]   5.00-6.00   sec  9.30 MBytes  78.0 Mbits/sec  1190 
[  5]   6.00-7.00   sec  9.91 MBytes  83.2 Mbits/sec  1269 
[  5]   7.00-8.00   sec  9.20 MBytes  77.1 Mbits/sec  1177 
[  5]   8.00-9.00   sec  9.49 MBytes  79.6 Mbits/sec  1215 
[  5]   9.00-10.00  sec  9.62 MBytes  80.8 Mbits/sec  1232 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  94.6 MBytes  79.4 Mbits/sec  0.526 ms  63/12109 (0.52%) 
[  5] Sent 12109 datagrams

iperf Done.
Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[  5] local 192.168.0.110 port 49229 connected to 172.104.157.197 port 17001
[ ID] Interval           Transfer     Bandwidth
[  5]   0.00-1.00   sec   398 KBytes  3.26 Mbits/sec                 
[  5]   1.00-2.00   sec   530 KBytes  4.35 Mbits/sec                 
[  5]   2.00-3.00   sec   705 KBytes  5.77 Mbits/sec                 
[  5]   3.00-4.00   sec   644 KBytes  5.28 Mbits/sec                 
[  5]   4.00-5.00   sec   734 KBytes  6.01 Mbits/sec                 
[  5]   5.00-6.00   sec   655 KBytes  5.36 Mbits/sec                 
[  5]   6.00-7.00   sec   695 KBytes  5.70 Mbits/sec                 
[  5]   7.00-8.00   sec   790 KBytes  6.47 Mbits/sec                 
[  5]   8.00-9.00   sec   831 KBytes  6.81 Mbits/sec                 
[  5]   9.00-10.00  sec  1.11 MBytes  9.28 Mbits/sec                 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  5]   0.00-10.00  sec  7.33 MBytes  6.14 Mbits/sec   26             sender
[  5]   0.00-10.00  sec  7.20 MBytes  6.04 Mbits/sec                  receiver

iperf Done.
Connecting to host iperf.cisp.co.za, port 17001
[  5] local 192.168.0.110 port 49231 connected to 172.104.157.197 port 17001
[ ID] Interval           Transfer     Bandwidth
[  5]   0.00-1.00   sec   640 KBytes  5.24 Mbits/sec                 
[  5]   1.00-2.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   2.00-3.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   3.00-4.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   4.00-5.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   5.00-6.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   6.00-7.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   7.00-8.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   8.00-9.00   sec  1.50 MBytes  12.6 Mbits/sec                 
[  5]   9.00-10.00  sec  1.50 MBytes  12.6 Mbits/sec                 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth
[  5]   0.00-10.00  sec  14.1 MBytes  11.8 Mbits/sec                  sender
[  5]   0.00-10.00  sec  14.1 MBytes  11.8 Mbits/sec                  receiver

iperf Done.
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[  5] local 192.168.0.110 port 58540 connected to 154.0.1.254 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  9.66 MBytes  81.0 Mbits/sec  0.137 ms  29/1266 (2.3%) 
[  5]   1.00-2.00   sec  9.48 MBytes  79.6 Mbits/sec  0.136 ms  7/1221 (0.57%) 
[  5]   2.00-3.00   sec  9.43 MBytes  79.1 Mbits/sec  0.125 ms  14/1221 (1.1%) 
[  5]   3.00-4.00   sec  9.48 MBytes  79.6 Mbits/sec  0.107 ms  5/1219 (0.41%) 
[  5]   4.00-5.00   sec  9.39 MBytes  78.8 Mbits/sec  0.165 ms  20/1222 (1.6%) 
[  5]   5.00-6.00   sec  9.35 MBytes  78.4 Mbits/sec  0.158 ms  24/1221 (2%) 
iperf3: OUT OF ORDER - incoming packet = 8226 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8227 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8228 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8229 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8230 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8231 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8232 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8233 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8234 and received packet = 8426 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8235 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8236 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8237 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8238 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8239 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8240 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8241 and received packet = 8427 AND SP = 5
iperf3: OUT OF ORDER - incoming packet = 8242 and received packet = 8427 AND SP = 5
[  5]   6.00-7.00   sec  9.44 MBytes  79.2 Mbits/sec  0.142 ms  30/1221 (2.5%) 
[  5]   7.00-8.00   sec  9.45 MBytes  79.3 Mbits/sec  0.153 ms  10/1220 (0.82%) 
[  5]   8.00-9.00   sec  9.09 MBytes  76.2 Mbits/sec  0.163 ms  57/1220 (4.7%) 
[  5]   9.00-10.00  sec  9.48 MBytes  79.6 Mbits/sec  0.150 ms  7/1221 (0.57%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  95.9 MBytes  80.5 Mbits/sec  0.131 ms  203/12276 (1.7%) 
[  5] Sent 12276 datagrams
[SUM]  0.0-10.0 sec  17 datagrams received out-of-order

Lovely.