Cool Ideas Fibre ISP – Feedback Thread 3

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Ghost02 said:
Does anyone know how long it takes to get your PPPOE details after your Octotel line has been activated?
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PM a ticket number or account details and we can follow up. They normally let us know and it gets invoiced and processed from there.
 
Hey @PBCool not sure why my speeds are around 10megs constantly, (on wifi and plugged in) logged a ticket to support, started around yesterday morning.

#COOL-20200402-407211
 
[mention]PBCool [/mention] ticket has been open since Monday. Need to get out voip phone setup as it’s needed for work

COOL-20200330-404653
 
@PBCool @TheRoDent Could one of you look into this? #COOL-20200313-393828

I am pretty sure my line is in the holding pool now, but haven't heard back from support today and not sure how long it stays alive in the pool.
 
I am going to assume no updates on the 50meg vuma line upgrades have been provided as yet, seeing as the link on the cisp website hasn't been updated yet..?
 
Phinix said:
@PBCool @TheRoDent Could one of you look into this? #COOL-20200313-393828

I am pretty sure my line is in the holding pool now, but haven't heard back from support today and not sure how long it stays alive in the pool.
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Sure, is your service currently down?
 
WAslayer said:
I am going to assume no updates on the 50meg vuma line upgrades have been provided as yet, seeing as the link on the cisp website hasn't been updated yet..?
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They are rolling out pop for pop, so in progress.
 
Phinix said:
@PBCool @TheRoDent Could one of you look into this? #COOL-20200313-393828

I am pretty sure my line is in the holding pool now, but haven't heard back from support today and not sure how long it stays alive in the pool.
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Sam told me that Afrihost hadn't released the line yet, so clearly that has happened now. The pool is such a stuffup. Will see if I can raise someone to help.
 
@TheRoDent @PBCool I have been experiencing internet bliss over the last few weeks while WFH, even with WACS down and the whole double bandwidth stuff going on. Thanks for your hard work :)
 
PBCool said:
Sure, is your service currently down?
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It is still live.

TheRoDent said:
Sam told me that Afrihost hadn't released the line yet, so clearly that has happened now. The pool is such a stuffup. Will see if I can raise someone to help.
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Well I mean I might be wrong, but I just assume since it's the 2nd of the month surely by now it would be back in the OS pool. You guys will know more than me in terms of how long it normally takes from a line being released from a isp to the pool.

I just don't want to suddenly be left with no internet if the line gets put in the pool and not picked up.
 
Phinix said:
It is still live.



Well I mean I might be wrong, but I just assume since it's the 2nd of the month surely by now it would be back in the OS pool. You guys will know more than me in terms of how long it normally takes from a line being released from a isp to the pool.

I just don't want to suddenly be left with no internet if the line gets put in the pool and not picked up.
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Nah if it's still working it ain't in the pool
 
PBCool said:
Nah if it's still working it ain't in the pool
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Hmm is that something they changed then, because @cavedog said it remains active for up to 7 days in the pool. Afrihost sms'd me this morning saying the line was released but mine is also still active and cisp placed an order this morning.
 
Phinix said:
Afaik there is no downtime on OS as it stays alive in the pool for 3 days or so.
That's why I had no downtime when I previously moved isp's.
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I've seen differently but I could be wrong, connect team will try again. I suspect some backlogs on the OS systems being the time of month and the demand on installs.
 
PBCool said:
I've seen differently but I could be wrong, connect team will try again. I suspect some backlogs on the OS systems being the time of month and the demand on installs.
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Either way thank you for trying ^^
 
I am not seeing an upgrade in bandwidth - Kuilsriver Vuma trenched...on a 20/2 Cool Ideas....should have gone to the next level....not sure if I need to reboot...both Modem & Ont ...seen some differing opinions as to this being necessary. No urgency, everything working as per contract.... but the extra speed would be a great test for the future. Thanks.
 
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