Cool Ideas Fibre ISP – Feedback Thread 4

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AfricanTech said:
Thing is that it's been on 1480 for years - no issues - last day or two I'm suddenly picking up issues - PBCool suggested that it sounded like MTU issue (I've already excluded DNS as a factor (using the Cool Ideas supplied IP's) - based on testing I don't think it's MTU

Real head-scratcher since I haven't made any changes to the hardware on my side (Mikrotik RB2011 router + Netgear PoE switch + Unifi AP's + Cloudkey
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It's possible something has changed on FFs side, if your PPP isn't dropping it's either small bursts of loss which if you run a continuous ping should identify. Or it's MTU/device related
 
image132 said:
Are you running malwarebytes?
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I'm running Avast antivirus but not malwarebytes. I tried disabling Avast and also disabling Windows Firewall but it didn't change much on the first hop. But if PBCool is saying it's a bit of a non-issue then I suppose it's fine?
 
m0theo said:
I'm running Avast antivirus but not malwarebytes. I tried disabling Avast and also disabling Windows Firewall but it didn't change much on the first hop. But if PBCool is saying it's a bit of a non-issue then I suppose it's fine?
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Try change your pingplotter interval time to 2ms i find if i put it on 1ms it shows packet loss on my first hop
 
PBCool said:
It's possible something has changed on FFs side, if your PPP isn't dropping it's either small bursts of loss which if you run a continuous ping should identify. Or it's MTU/device related
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I presume that I should run WinMTR for (how long?)

Could you suggest an IP address I should Itarget?

Also, should we take this to PM?
 
For anyone in Octotel Southern Suburbs Cape Town. From their Facebook group.


Dear Octotel Clients,

Octotel Engineers will be performing emergency continued node maintenance on our Rondebosch node.
This maintenance will result in certain customers in the area losing connectivity for 5mins. No more than 30 customers will lose connectivity at a time.

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a stable connection.

Please see dates and time of the maintenance schedule below:

Date: Tuesday - Thursday, 7th- 9th September 2021
Start time: 01:00am - 05:00am
Duration: 5 hours

The maintenance is scheduled to alleviate all out of spec connections in the following area: Harfield Village - core 3 fibre infrastructure. Our Engineers will be on site to ensure down time is kept to an absolute minimum.
 
zolly said:
For anyone in Octotel Southern Suburbs Cape Town. From their Facebook group.


Dear Octotel Clients,

Octotel Engineers will be performing emergency continued node maintenance on our Rondebosch node.
This maintenance will result in certain customers in the area losing connectivity for 5mins. No more than 30 customers will lose connectivity at a time.

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a stable connection.

Please see dates and time of the maintenance schedule below:

Date: Tuesday - Thursday, 7th- 9th September 2021
Start time: 01:00am - 05:00am
Duration: 5 hours

The maintenance is scheduled to alleviate all out of spec connections in the following area: Harfield Village - core 3 fibre infrastructure. Our Engineers will be on site to ensure down time is kept to an absolute minimum.
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Starting to think thats their braai location or drinking place...

1630873626265.png
 
@PBCool Do you guys perhaps have some spare capacity to carry some Google traffic to London and peer with them there instead :laugh:

Google Finland ping for Cape Town via their transit is 230ms which is worse than New York, normal ping to Finland via a speedtest is around 177 so difference is rather large
 
CrypticZA said:
@PBCool Do you guys perhaps have some spare capacity to carry some Google traffic to London and peer with them there instead

Google Finland ping for Cape Town via their transit is 230ms which is worse than New York, normal ping to Finland via a speedtest is around 177 so difference is rather large
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And via VPN?
 
CrypticZA said:
@PBCool Do you guys perhaps have some spare capacity to carry some Google traffic to London and peer with them there instead :laugh:

Google Finland ping for Cape Town via their transit is 230ms which is worse than New York, normal ping to Finland via a speedtest is around 177 so difference is rather large
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What is the IP in Finland?

Cool Ideas VPN Server(s)

As previously mentioned we've setup a free VPN servers for Cool Ideas customers to connect directly to the UK or Madrid, should there be a need to avoid local peering arrangements and avoid increased LAG/Ping, such as can happen with gameservers hosted on AWS, or Google cloud. The servers have...
mybroadband.co.za mybroadband.co.za


1630921377538.png

1630921507115.png
 
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jannier said:
What is the IP in Finland?

Cool Ideas VPN Server(s)

As previously mentioned we've setup a free VPN servers for Cool Ideas customers to connect directly to the UK or Madrid, should there be a need to avoid local peering arrangements and avoid increased LAG/Ping, such as can happen with gameservers hosted on AWS, or Google cloud. The servers have...
mybroadband.co.za mybroadband.co.za
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173.194.98.0.png

Here is a random server in Finland, Apex in the evening keeps putting us on these servers during peak hours and ping goes from like 215-240ms, rather annoying...

PBCool said:
And via VPN?
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Uh right forgot about it.. I'll use Cloudflare Warp for these servers rather then, will just add the IP range to that tunnel.
 
CrypticZA said:
View attachment 1141962

Here is a random server in Finland, Apex in the evening keeps putting us on these servers during peak hours and ping goes from like 215-240ms, rather annoying...


Uh right forgot about it.. I'll use Cloudflare Warp for these servers rather then, will just add the IP range to that tunnel.
Click to expand...
I mean via our VPN, does it improve? As that would give us a better idea.
 
CrypticZA said:
View attachment 1141962

Here is a random server in Finland, Apex in the evening keeps putting us on these servers during peak hours and ping goes from like 215-240ms, rather annoying...


Uh right forgot about it.. I'll use Cloudflare Warp for these servers rather then, will just add the IP range to that tunnel.
Click to expand...
Yeah I already ran an MTR but here is the PlingPlotter

1630922827219.png
 
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AfricanTech said:
Mikrotik RB2011UiAS

Max MTU: 1480

Unchanged since forever

Edit: Changed to 1452 - let's see what happens

Edit: When I changed to this seemed to work then.....see below
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Also had mtu problems via frogfoot, only our azure vm server had connectivity issues tho. Mtu check site said was fine , but pinging host came to recommend 1140
 
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