Cool Ideas Fibre ISP – Feedback Thread 4

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Still experiencing sluggish youtube buffering:
Code: 
https://redirector.googlevideo.com/report_mapping?di=no
155.93.228.147 => mba01s06 : router:      "pf01.jnb02" next_hop_address: "142.250.161.243" (155.93.224.0/20)
 
labratza said:
I am still curious about this cool ideas VPN
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What do you mean?

Did you check the link that @Jason-ZA gave you?

Cool Ideas VPN Server(s)

As previously mentioned we've setup a free VPN servers for Cool Ideas customers to connect directly to the UK or Madrid, should there be a need to avoid local peering arrangements and avoid increased LAG/Ping, such as can happen with gameservers hosted on AWS, or Google cloud. The servers have...
mybroadband.co.za mybroadband.co.za
 
jannier said:
What do you mean?

Did you check the link that @Jason-ZA gave you?

Cool Ideas VPN Server(s)

As previously mentioned we've setup a free VPN servers for Cool Ideas customers to connect directly to the UK or Madrid, should there be a need to avoid local peering arrangements and avoid increased LAG/Ping, such as can happen with gameservers hosted on AWS, or Google cloud. The servers have...
mybroadband.co.za mybroadband.co.za
Click to expand...
oh crap missed that. My appologies once out of hospital will give it a try and see if get better performance with it and gaming
 
labratza said:
oh crap missed that. My appologies once out of hospital will give it a try and see if get better performance with it and gaming
Click to expand...

It will only help for games that use Google cloud, and maybe AWS, as it will force the traffic to use CISP's WACS capacity instead of google and amazon's capacity, for everything else you will be better off without the VPN.
 
Appreciate any help from you guys here. RSAWeb and Cool Ideas are happy to take your money but ignore you for a detailed complicated issue. At Cool Ideas, tech Ben.S hasn't responded since April 10, said he would look into it further after lots of back and forth. I've sent about 5 emails since then, crickets...
Just moved to Vumatel now today, same issue.

The issue:

Been getting packet-loss in games, most played and tested is Valorant.
I get loss spikes to Europe and Bahrain etc of up to 1%-15%, incoming and outgoing. Can lose around 150-300 packets in a 10 minute session. These stats coming from in-game network indicators. Same for other other games. Been going on ever since using this line 5 months ago.

Previously:
Was with RSAWeb on Octotel and had the issue.
Moved to Cool Ideas on Octotel, issue persists.
Moved to Cool Ideas on Vumatel today, issue persists.

I connected directly to the ONT on Octotel for both RSAWeb and Cool Ideas. Used different UTP cables and tested with a laptop, same issue.
Connected directly to the new Vumatel ONT and freshly laid fibre lines on Friday with Cool Ideas just now, same issue.

I had the issue on a Tp-Link Archer C20 with RSAWeb, also on the second supplied C20 from Cool Ideas and also on a D-Link spare router from Openserve.

The ping plotter traceroutes look fine, no loss spikes. But CrypticZA said they aren't indicative of a clean line as he had clean MTR tests but line problems on Octotel.

I've taken my pc to a mate 5km away from here on 2 separate occasions, who is on Openserve, played on both Vox and Telkom ISP and get max 7 packets lost in 40 minutes, vs. 150-300 packets lost in 7 minutes here.

I even formatted my PC today with a fresh Windows install and no other software besides drivers and Valorant.

So ****ing frustrated you can't believe it, wasted thousands on installation fees first to Cool Ideas on Octotel and now Vumatel, just to get the same issue and no ****ing support.

Do ISP's and FNO's share the same short distance infrastructure or something? What the **** is going on?

Support reference if Cool Ideas gives a **** to respond again at some point this year: COOL-20220324-899811
 
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gool said:
Appreciate any help from you guys here. RSAWeb and Cool Ideas are happy to take your money but ignore you for a detailed complicated issue. At Cool Ideas, tech Ben.S hasn't responded since April 10, said he would look into it further after lots of back and forth. I've sent about 5 emails since then, crickets.
Just moved to Vumatel now today, same issue.

The issue:

Been getting packet-loss in games, most played and tested is Valorant.
I get loss spikes to Europe and Bahrain etc of up to 2-15%. Can lose around 150-300 packets in a 10 minute session. Same for other other games.

Previously:
Was with RSAWeb on Octotel and had the issue.
Moved to Cool Ideas on Octotel, issue persists.
Moved to Cool Ideas on Vumatel today, issue persists.

I connected directly to the ONT on Octotel for both RSAWeb and Cool Ideas. Used different UTP cables and tested with a laptop, same issue.
Connected directly to the new Vumatel ONT with Cool Ideas just now, same issue.

I've taken my pc to a mate 5km away from here on Openserve with both Vox and Telkom ISP and get max 7 packets lost in 40 minutes, vs. 150-300 packets lost in 7 minutes.

I even formatted my PC today with a fresh Windows install and no other software besides drivers and Valorant.

So ****ing frustrated you can't believe it, wasted thousands on installation fees just to get the same issue and no ****ing support.

Do ISP's and FNO's share the same short distance infrastructure or something? What the **** is going on?

Support reference if Cool Ideas gives a **** to respond again at some point this year: COOL-20220324-899811
Click to expand...
Hi sorry to hear this, I am investigating what is going on.
 
PBCool said:
Hi sorry to hear that, if it was something to do with us then it would affect all customers typically. Let me see what is going on.
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^^^ This response with no resolution to my last post about this was from April 23 but thanks for looking into it again.
 
PBCool said:
Hi sorry to hear this, I am investigating what is going on.
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Just a heads up from my side Valorant uses AWS transit been playing it myself (CISP+Vuma CT) and it's been pretty smooth have not noticed any dropped packets
 
gool said:
^^^ This response with no resolution to my last post about this was from April 23 but thanks for looking into it again.
Click to expand...
I had a similar issue when i first signed up for Vuma, they got me to run IPERF tests and we found loss in my area which never showed on MTR's

How to do iPerf tests.

Sometimes it's required to determine whether packet loss is the culprit for slow up or download speeds. Packet loss can cause TCP retransmissions to occur, because the data has to be retransmitted which will cause TCP to start with a slower up/download window. This will affect performance in...
mybroadband.co.za mybroadband.co.za

^ That will show you how to do them etc
 
gool said:
^^^ This response with no resolution to my last post about this was from April 23 but thanks for looking into it again.
Click to expand...
I did escalate it then as well which typically resolves the issue, if it was loss on Octotel and now on Vumatel its a different thing to tackle. Apologies

In future PM me with updates so I can keep on it if need be?
 
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CrypticZA said:
I had a similar issue when i first signed up for Vuma, they got me to run IPERF tests and we found loss in my area which never showed on MTR's

How to do iPerf tests.

Sometimes it's required to determine whether packet loss is the culprit for slow up or download speeds. Packet loss can cause TCP retransmissions to occur, because the data has to be retransmitted which will cause TCP to start with a slower up/download window. This will affect performance in...
mybroadband.co.za mybroadband.co.za

^ That will show you how to do them etc
Click to expand...
Yeah iperfs are a good start but if there is loss in the mtr already...
 
labratza said:
I am still curious about this cool ideas VPN
Click to expand...

Me too. I just stumbled upon the thread and had no idea it existed. How does one get access to this if we're already with CISP?
 
PBCool said:
Follow the thread :)
Click to expand...

I've figured it out. Thanks :) Just testing things my side. Doesn't seem too stable with League of Legends unfortunately, but going to try other games.
 
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