Cool Ideas hits back at Openserve criticism

[Herr der Verboten]

Cool Ideas hits back at Openserve criticism

Cool Ideas recently announced fibre price increases on the Openserve and Vumatel networks which will come into effect from 1 March 2020.

Cool Ideas explained that all of the fibre networks that they offer products through operate on an open-access principle where ISPs lease the line from the fibre network at a wholesale price.

Vool Ideas

 

[TheRoDent]

“Unfortunately, annual price increases and package changes from Openserve are a reality, and not something we control, and this year we are forced to increase some of our subscriptions,”

So Cool Ideas lied here? or what am I missing?

1. The packages changed.
2. This caused our costs to increase.

Where is your problem with any of that?

 

[CTBP]

1. The packages changed.
2. This caused our costs to increase.

Where is your problem with any of that?

According to the article there is no annual price increase from Openserve, which is what was said by you guys. "annual price increases and package changes " two very different things.

 

[system32]

Feel free to check Afrihost's view on the matter, as submitted to the competition commission.

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Thanks
Eye opener.
The PDF is a must read for all MyBB users!

 

[SafariTin]

My point stands - 95% of Cool Ideas (or any other supplier's) customers are as ignorant or more ignorant than me and communication was done poorly.

I acknowledge that I didn't understand initially and understand better now, but the damage has been done - thousands of customers that are still confused.

I'm a typical consumer, but am made out as being a troll for illustrating the confusion. The 5% of you who do fully understand the issue is not helping by taking a condescending tone with the other 95%.

I'll leave it at that, but still feel like Cool Ideas purposely hid behind confusion. I have a very low brand affinity to Telkom / Openserve and was stating that my brand affinity to CI changed in the last year from overwhelmingly positive to slightly above average.

 

[furpile]

According to the article there is no annual price increase from Openserve, which is what was said by you guys. "annual price increases and package changes " two very different things.

Annual price increase is a typical term used when companies their pricing on a yearly basis to account for inflation, input cost changes etc. This does not necessarily mean that they increase the prices every year, it just means that they review it every year.

 

[Thor]

Clever tactic from openserve (they make their money on the IP connect) by opening the pipe for more water and then making more money selling more water.

 

[fishfly]

Wouldn't it be better if CISP just ditch Openserve? @TheRoDent Reading the article regarding Telkom's IPC charge costing more than Vumatel why would you sustain the Openserve?

Telkom needs to foreclose and the quicker companies stop using them the quicker we can be rid of them.
Kinda like SAA

 

[Thor]

MyBB if you want to be a trailblazer again like in the old days it would be wise to take this on and expose this practice from Openserve.

IP Connect is essentially the cost of local backhaul from the Openserve point of aggregation to the ISP
infrastructure, located in Teraco data centres in Johannesburg, Cape Town and Durban.

International bandwidth pricing, which traverses huge distances and involves undersea
cables and maintenance, is a fraction of the cost of IP Connect, approximately R30 per Mbps for a fully
redundant solution. How can a local IP Connect solution cost 6 times more than international bandwidth?

A cost of R175 per Mbps per month cannot be justified.

 

[Swa]

My point stands - 95% of Cool Ideas (or any other supplier's) customers are as ignorant or more ignorant than me and communication was done poorly.

I acknowledge that I didn't understand initially and understand better now, but the damage has been done - thousands of customers that are still confused.

I'm a typical consumer, but am made out as being a troll for illustrating the confusion. The 5% of you who do fully understand the issue is not helping by taking a condescending tone with the other 95%.

I'll leave it at that, but still feel like Cool Ideas purposely hid behind confusion. I have a very low brand affinity to Telkom / Openserve and was stating that my brand affinity to CI changed in the last year from overwhelmingly positive to slightly above average.

I have a different perspective. It's even worse than poor communication when they actually increased the prices of the existing speeds and not the new higher speeds. It's also the lower and entry level speeds that saw the biggest increases which doesn't quite gel with their roundabout "explanation". On the face of it it does appear like they're passing off their own costs as Vumatel/Openserve increases.