- Feb 11, 2015
+1 Cool Ideas
I cannot comment on Home-Connect personally, but think about this, Why would so many people, even with the information about in front of them, be willing to pay that much more, and go with cool ideas. There must a reason why so many people keep raving about them.I am in exactly the same boat at the moment: choosing between Cool Ideas and Home-Connect.
Now, it's obvious that most people here recommend Cool Ideas. However, nobody has commented on why not Home-Connect.
I have read good things about Home-Connect too. All else being equal, why would I want to go with Cool Ideas when Home-Connect is cheaper?
I am looking at the 50/50 packages:
Home-Connect -> R958pm plus R999.00 activation fee.
Cool Ideas -> R1069pm no activation fee.
The R111pm saving with Home-Connect is negated for 9 months to make up for the activation fee. However, after that its R111pm cheaper for ever.
It is a cut-throat business I know, but in the end if I don't see the value of paying R111 per month more for a service, why do it? Since both ISP's have Vumatel as fiber provider, I ASSUME the fee they pay Vumatel is the same. This means Cool Ideas is making R111pm more profit. Does that equal R111pm better value to me as the customer?
I know there will be some of you that'll say, "It looks like you've made up your mind. Why are you asking us?". Valid question. BUT, like I said in the beginning, nobody here has said anything about Home-Connect. I would like to know why it would be a bad idea to go with Home-Connect.
Thanks for the feedback, this kind of order can be tricky as the Openserve map and the map ISPs get from Openserve are actually different maps. So we often have to place manual orders like this, please PM me the time and number you called from and I'll have our GM listen to the call.I signed up today after a massive struggle for Cool Ideas to find my complex on the Openserve portal. I had to ask them to call Openserve directly to get my order sorted out. If i didn't persist, I would still not have an order placed.
The lady that "helped" me ( name not disclosed ) also came across as impatient and borderline rude - and all this after singing their praises wherever i go and advising colleagues and neighbours to sign up with them if they are looking for an ISP.
So I'm left with a bit of a sour taste in my mouth after my first engagement at CISP.
At least my line is ordered now , and I hope things will look up from here.
thats 13 days 21 hours 20 minutes of constant downloading at that speedI have been with home connect since mid June, have downloaded close to 3TB per month on a 20meg line. Only had 1 speed issue but was sorted out immediately. They are unshaped, uncapped and unthrottled. Customer service is also good.