Kosmik
Honorary Master
I bought my old lady a sewing machine for her birthday about two months ago. According to her, the machine doesn't work properly, snaps cottons etc and broke needles unnecessarily ( hey, I dunno anything about machines but she's used them for over 40 years so I'll trust her word 
). We took it back to the refunds counter and asked to swop the machine for another one, we had it in it's box, with packaging and all the items but obviously the machine was used. First I was told that they would send it in for repairs, I told the lady that according to the CPA, we are entitled to refund/replace within the first six months regarding defective goods.
I was then told, "No, that only applies for items of less than R400 value". I then told her go ahead and I would report the matter. She then went and got a manger who organized the swop. I re-did some research on the act and I found this:
Right to Return Goods
A consumer is entitled to return unsafe or defective goods, including goods that are not of a good quality. This right is enforceable for a period of six months, calculated from the date of the delivery of the goods to the consumer. Where the goods are so returned, the consumer does so without penalty and at the supplier’s risk and expense.
If the goods are prematurely delivered to a consumer, the consumer may accept delivery or require delivery or performance at the agreed time and date. The consumer may also cancel the agreement without penalty and treat the delivered goods or services as “unsolicited goods or services.”
Source -> http://www.roylaw.co.za/home/article/articleid/3321050/pageid/2752639
I skimmed the actual act as well but nowhere do I see a price limitation on returned goods. Anyone have any idea what she was on about? We got a new machine so we're happy but the hoops and arguing were damn annoying.
). We took it back to the refunds counter and asked to swop the machine for another one, we had it in it's box, with packaging and all the items but obviously the machine was used. First I was told that they would send it in for repairs, I told the lady that according to the CPA, we are entitled to refund/replace within the first six months regarding defective goods.I was then told, "No, that only applies for items of less than R400 value". I then told her go ahead and I would report the matter. She then went and got a manger who organized the swop. I re-did some research on the act and I found this:
Right to Return Goods
A consumer is entitled to return unsafe or defective goods, including goods that are not of a good quality. This right is enforceable for a period of six months, calculated from the date of the delivery of the goods to the consumer. Where the goods are so returned, the consumer does so without penalty and at the supplier’s risk and expense.
If the goods are prematurely delivered to a consumer, the consumer may accept delivery or require delivery or performance at the agreed time and date. The consumer may also cancel the agreement without penalty and treat the delivered goods or services as “unsolicited goods or services.”
Source -> http://www.roylaw.co.za/home/article/articleid/3321050/pageid/2752639
I skimmed the actual act as well but nowhere do I see a price limitation on returned goods. Anyone have any idea what she was on about? We got a new machine so we're happy but the hoops and arguing were damn annoying.
