Crystal Web DSL performance feedback thread Part 4...

So after in my support mail telling them I am not receiving the confirmation mail for the cancellation. I get a reply that I need to complete the form. It is stated that that was already done.

Their support staff are really starting to piss me off.
 
So everyone that cancelled did you get a email confirmation? Support is now telling me I should only get one after the 19th....
 
stefan9 said:
So everyone that cancelled did you get a email confirmation? Support is now telling me I should only get one after the 19th....
Click to expand...

Yes. I had to cancel twice. Couple of days ago, and I didn't realise it didn't work the first time. Cancelled again yesterday, and received an email. Then another one once you confirm cancellation.
 
kripstoe said:
Yes. I had to cancel twice. Couple of days ago, and I didn't realise it didn't work the first time. Cancelled again yesterday, and received an email. Then another one once you confirm cancellation.
Click to expand...

I have tried 3 times. Not getting the confirmation email.

And support is too useless to help. There is going to be hell if they haven't cancelled after the 19th as the chat has claimed...
 
Did you not get anything from Podio and CW saying it's been submitted blah blah blah?
 
Mephisto_Helix said:
Did you not get anything from Podio and CW saying it's been submitted blah blah blah?
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No I got nothing. Last I got was message on screen saying I would get a confirmation mail within minutes.

When pointing this out to the support tech he still insisted I will only get this mail posted 19th...
 
I've done their cancellation form. Fact it that they will not see money from me end of this month whether they process it or not.
 
Two hours it's been dead, thought I could get off the backup and browse a while on what I've paid for but nope, still in it's moer
 
Everything started out fine this evening. TeamSpeak was working, battlefield was working. Then got kick again from battlefield and everything else stopped work. Back backup account smooth sailing.
 
Yeah throughput is dying here at 2AM.... Sites failing to load correctly or at all.

NNTP is dead. At least I can still download through Blizzard Launcher. Gotta get the most amount of data downloaded for my shmeckles this last month. I know this uncapped unshaped account I have is just a high data cap account, and I knew at what usage it would become unsustainable for CW to run it. I am not a douche, so I don't feel the need to download the hell out of the account. All I want is for my gaming to be as lag free as possible. They messed with that in a big way. Now that I have matured in my usage of the internet (download what I intend to consume), I know I can just hit up a decent gig amount account from Vox and keep my experience lag free.
 
My cancellation form went in yesterday. Enough is enough. Got an email to confirm and after confirming (click link) I received the mail from podio a couple of minutes later to confirm cancellation has been sent to the billing department.
 
Only just found this thread now - so sad to see I'm not the only one wondering wtf has happened to CW.
Been with them for more than 3 years, and they've been awesome - but somewhere things have gone horribly wrong.

My adsl line is with them too, going to be a pain to move - I can see that.
 
SAguy said:
Only just found this thread now - so sad to see I'm not the only one wondering wtf has happened to CW.
Been with them for more than 3 years, and they've been awesome - but somewhere things have gone horribly wrong.

My adsl line is with them too, going to be a pain to move - I can see that.
Click to expand...

somewhere = some d00s thinks it's funny to DDOS crystalweb until they lose all their customers (which is what is busy happening)
 
This was my chat with them last night:

Chat started on 2018-05-09 08:19 PM UTC

(08:19:12 PM) *** Moridin joined the chat ***
(08:19:12 PM) Moridin : When are you guys going to sort out your service levels? I still have terrible packet loss.

(08:19:14 PM) Crystal Web: Welcome to Crystal Web Sales
(08:19:36 PM) Moridin : This terrible service has now been going on for the past 2 months.
(08:19:54 PM) *** Support Sentinel joined the chat ***
(08:20:23 PM) Support Sentinel: hi there
(08:21:12 PM) Moridin : Any news on when your service levels will normalise?
(08:21:51 PM) Support Sentinel: we do not have an eta as yet unfortunately
(08:23:34 PM) Moridin : I am trying to be loyal, but since the last week in March I have been struggling. Streaming is buffering on low res and online games is unplayable, causing my account to get banned.
(08:24:42 PM) Support Sentinel: i understand but the situation at hand is a very difficult one to resolve
(08:26:16 PM) Moridin : OK. I can't afford to continuelly go to my backup ISP. It means I have to pay double fees every month. Somewhere I must call it quits.
(08:27:25 PM) Moridin : Cheers and have a good night.
(08:28:50 PM) *** Moridin left the chat ***
 
almost on cue - game for 30mins all good and bam, hello 30% packet loss ..... so literally an unusable account that's been paid for, scummy
 
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