Crystal Web DSL performance feedback thread Part 4...

[Icemanbrfc]

I'm fortunate that I have a grandfathered account on Vox that racked up 1.2TB in surplus data so I can also afford to ride it out.

That said, I was exploring an upgrade to a bigger Vox account that would end up costing approx R80 per month more for about 100Gig buffer at the end of the month given current usage.

The email arrived in time for me not to have pulled the trigger yet.

Interesting that people are canceling, not just necessarily because of the issues, but the lack of transparency and communication by CW. The lack of comms just tipped everybody over the edge, and forced the users hand to cancel

 

[stefan9]

What tip me over the edge was the poor support offered by their online chat support staff...Better support and I may have stuck around for a month more.

 

[MoRRaZ505]

I dont know why CW does not just move their clients back to IS backbone while they sort out the problem, if they started doing that, I would rescind my cancellation, but it does not look like they plan to do something like that. They will just keep taking your money without providing any service. I switched to CW this month( BIG MISTAKE) and cancelled my service on the 7th day, so I will have a chat with the CPA about getting a FULL refund.

 

[|Blunt]

Was told my support, yesterday, they are hours away from sorting the issue out

so......

 

[Ho3n3r]

Was told my support, yesterday, they are hours away from sorting the issue out

so......

It was "a few more days" on April the 5th.

 

[Messugga]

Was told my support, yesterday, they are hours away from sorting the issue out

so......

They've been saying that for about two months.

 

[aleksandar]

Just chatted to support, my ssh traffic is timing out since yesterday so work is affected.

"It will be resolved in the next few days"

Will wait until the last cancellation day, if not better then will cancel.

Funny thing is that my previous ISP is bombarding me with advertising emails for the last 2-3 weeks?!

 

[Arenahr]

Gents, look at the following definition (shared previously)
https://www.us-cert.gov/ncas/alerts/TA13-088A
..and think about what it would take to stop an international Amplified DDoS attack:
- upstream, not contained or internal
- at an international level

Delays should be expected with various authorities handling the issue and taking action takes weeks. Obtaining a search warrant / warrant for an arrest in a foreign country as example.

Yes, lessons were learnt the hard way, but consider:
- substantial investment has been made to avoid a repeat
- skills were gained and relationships built to combat such issues at an international level
- according to the americans (the 'Open DNS Resolver Project'), 25 million of the 27 million known DNS Resolvers are unprotected. Crystal Web and their upstream partners now count under the 2 million

Each to his own, but I'm quite content to stay with Crystal Web.

 

[Messugga]

Gents, look at the following definition (shared previously)
https://www.us-cert.gov/ncas/alerts/TA13-088A
..and think about what it would take to stop an international Amplified DDoS attack:
- upstream, not contained or internal
- at an international level

Delays should be expected with various authorities handling the issue and taking action takes weeks. Obtaining a search warrant / warrant for an arrest in a foreign country as example.

Yes, lessons were learnt the hard way, but consider:
- substantial investment has been made to avoid a repeat
- skills were gained and relationships built to combat such issues at an international level
- according to the americans (the 'Open DNS Resolver Project'), 25 million of the 27 million known DNS Resolvers are unprotected. Crystal Web and their upstream partners now count under the 2 million

Each to his own, but I'm quite content to stay with Crystal Web.

You, as company, then eat the cost. You don't continue to bill your clients for nonexistent service. I don't understand this loyalty. You're paying for literally receiving nothing, while the service provider implements fixes. Would you be willing to pay for petrol at a filling station, while the pumps only give you 10% of what you're paying for while the pumps are being upgraded?

 

[Arenahr]

You, as company, then eat the cost. You don't continue to bill your clients for nonexistent service. I don't understand this loyalty. You're paying for literally receiving nothing, while the service provider implements fixes. Would you be willing to pay for petrol at a filling station, while the pumps only give you 10% of what you're paying for while the pumps are being upgraded?

As I mentioned, this was caused upstream. So if I could alter your example slightly to the problem being something outside of the 'petrol station's' control - like a strike affecting the delivery of petrol, then:

The 'petrol station' in this case implemented measures so ensure that they will have petrol to sell during future strikes, without increasing their price per litre at the pumps...

Yes, I will still support them.

Each to his own.

 

[Mephisto_Helix]

I get loyalty but yeah I'm with the others, this blind loyalty is kinda :wtf: I have no service but I'll pay for it until they fix the problem ..... CW is laughing at you for being such suckers

 

[stefan9]

There is no loyalty towards a business as far as I am concerned. I will be loyal if you perform if you can't I am jumping to another provider within seconds.

Not my problem whatever is causing your issue. You need to solve it within hours else I am dumping you...

 

[AfricanTech]

There is no loyalty towards a business as far as I am concerned. I will be loyal if you perform if you can't I am jumping to another provider within seconds.

Not my problem whatever is causing your issue. You need to solve it within hours else I am dumping you...

I'm fortunate that I can, without suffering a financial hit, exercise some loyalty toward a company that up to now has been great for me.

I really do hope that CW recovers from this and goes from strength to strength.

 

[araujo3rd]

Is it fixed?

 

[sucked]

I cancelled my CW account
Will I have to pay them the end of May or was my payment beginning of the month for the month of May?

 

[Icemanbrfc]

Working perfectly today

But I can only comment on streaming things

 

[faniebraai]

Working perfectly today

But I can only comment on streaming things

Perfectly since last night.

Even P2P is running well. Until my kids starter streaming Netflix

 

[Icemanbrfc]

Perfectly since last night.

Even P2P is running well. Until my kids starter streaming Netflix

Yeh, unfortunately I can't comment on things such as gaming or downloads/torrents etc, but streaming is back to normal again. My cancelation was literally a click away, but I held back last minute to see what happens if I rode this out.

 

[faniebraai]

Yeh, unfortunately I can't comment on things such as gaming or downloads/torrents etc, but streaming is back to normal again. My cancelation was literally a click away, but I held back last minute to see what happens if I rode this out.

Mine is still in, will see by next week if I'll stay

 

[jellievis]

Perfectly since last night.

Even P2P is running well. Until my kids starter streaming Netflix

Nothing at the moment