Crystal Web DSL performance feedback thread Part 4...

[StevenC]

Cancellation still staying - it's useless to me if they still don't have CPT traffic routing through JHB.
The fact that Vox doesn't have a news server puts them par with current CW, so no loss there.

 

[Adenoid Hynkel]

To europe.

160-185ms, depending on destination. This is on ADSL

 

[snail112]

Also not cancelling my cancellation. It is time to move on.

 

[AfricanTech]

To europe.

If you give me a specific destination server I'll run a Speedtest on Crystal Web and Vox in the same time period

 

[Detka]

If you give me a specific destination server I'll run a Speedtest on Crystal Web and Vox in the same time period

Paris (orange) on speed test

 

[Mephisto_Helix]

Also not cancelling my cancellation. It is time to move on.

yeah, apart from the faults, they've been mostly good but no news server and this lack of transparency / shoddy handling means I can't uncancel, much as I want to

 

[Hectic]

Completed the cancelation form this morning, but yet to receive the confirmation email from Crystal Web.

For those that struggled with the process what should I do next? Complete it again or contact Support?

 

[Ho3n3r]

Completed the cancelation form this morning, but yet to receive the confirmation email from Crystal Web.

For those that struggled with the process what should I do next? Complete it again or contact Support?

I received a mail, but it hasn't been approved yet, 8 days later. Not surprising any more.

EDIT: Apparently it only moves to Approved on the 19th, so if it's on Podio we're supposed to trust (lol) that all will be fine from here on.

 

[Chris_H]

Completed the cancelation form this morning, but yet to receive the confirmation email from Crystal Web.

For those that struggled with the process what should I do next? Complete it again or contact Support?

I've done the form 5 times, no mail in my inbox... rather irritated, this means I have to spend airtime phoning them and cancel it that way #facepalm

 

[Hectic]

Thx, will contact them tomorrow via the various channels.

 

[faniebraai]

well, since their comms last week I have only had perfect service.... too soon to call this solved? hmmm.... i think i need to cancel my cancellation.

 

[Icemanbrfc]

well, since their comms last week I have only had perfect service.... too soon to call this solved? hmmm.... i think i need to cancel my cancellation.

Nobody left Fanie, just me and you. So maybe that why lol

 

[Hamish McPanji]

Nobody left Fanie, just me and you. So maybe that why lol

I thought you were banned?

 

[Hectic]

well, since their comms last week I have only had perfect service.... too soon to call this solved? hmmm.... i think i need to cancel my cancellation.

I received an email this afternoon regarding another DDoS attack?

Edit:
Can't find the mail now, but it looks like a bunch of deleted emails reappeared in my inbox, so maybe it was one of those emails I saw.

Edit 2:
Apologies, definitely an old email dated the 10th.

 

[faniebraai]

I received an email this afternoon regarding another DDoS attack?

Que!?

 

[Hectic]

Que!?

I can't find the mail. It said that they were working with the SAPS. As I mentioned in my previous edit, I think my Gmail added old deleted posts too my Inbox.

So apologies, I think I was talking nonsens.

Edit:
Found the mail, but it was definitely an old email, dated the 10th of this month.

Apologies Crystal Web.

 

[bokkies12345]

Also not cancelling my cancellation. It is time to move on.

yeah, apart from the faults, they've been mostly good but no news server and this lack of transparency / shoddy handling means I can't uncancel, much as I want to

Better than an expeditiously return to the nest / safe-knighting on the heels of a single love letter.

 

[AfricanTech]

Paris (orange) on speed test

40/20 OpenWeb Fibre - 20h30:

Crystal Web


Vox:

 

[AfricanTech]

well, since their comms last week I have only had perfect service.... too soon to call this solved? hmmm.... i think i need to cancel my cancellation.

Ja, no serious issues here either

 

[Icemanbrfc]

I thought you were banned?

Banned from where? Lol