Crystal Web DSL performance feedback thread Part 4...

Cancellation still staying - it's useless to me if they still don't have CPT traffic routing through JHB.
The fact that Vox doesn't have a news server puts them par with current CW, so no loss there.
 
snail112 said:
Also not cancelling my cancellation. It is time to move on.
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yeah, apart from the faults, they've been mostly good but no news server and this lack of transparency / shoddy handling means I can't uncancel, much as I want to
 
Completed the cancelation form this morning, but yet to receive the confirmation email from Crystal Web.

For those that struggled with the process what should I do next? Complete it again or contact Support?
 
Hectic said:
Completed the cancelation form this morning, but yet to receive the confirmation email from Crystal Web.

For those that struggled with the process what should I do next? Complete it again or contact Support?
Click to expand...

I received a mail, but it hasn't been approved yet, 8 days later. Not surprising any more.

EDIT: Apparently it only moves to Approved on the 19th, so if it's on Podio we're supposed to trust (lol) that all will be fine from here on.
 
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Hectic said:
Completed the cancelation form this morning, but yet to receive the confirmation email from Crystal Web.

For those that struggled with the process what should I do next? Complete it again or contact Support?
Click to expand...

I've done the form 5 times, no mail in my inbox... rather irritated, this means I have to spend airtime phoning them and cancel it that way #facepalm
 
well, since their comms last week I have only had perfect service.... too soon to call this solved? hmmm.... i think i need to cancel my cancellation.
 
faniebraai said:
well, since their comms last week I have only had perfect service.... too soon to call this solved? hmmm.... i think i need to cancel my cancellation.
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I received an email this afternoon regarding another DDoS attack?

Edit:
Can't find the mail now, but it looks like a bunch of deleted emails reappeared in my inbox, so maybe it was one of those emails I saw.

Edit 2:
Apologies, definitely an old email dated the 10th.
 
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faniebraai said:
Que!?
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I can't find the mail. It said that they were working with the SAPS. As I mentioned in my previous edit, I think my Gmail added old deleted posts too my Inbox.

So apologies, I think I was talking nonsens.

Edit:
Found the mail, but it was definitely an old email, dated the 10th of this month.

Apologies Crystal Web.
 
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Mephisto_Helix said:
snail112 said:
Also not cancelling my cancellation. It is time to move on.
Click to expand...
yeah, apart from the faults, they've been mostly good but no news server and this lack of transparency / shoddy handling means I can't uncancel, much as I want to
Click to expand...

Better than an expeditiously return to the nest / safe-knighting on the heels of a single love letter.
 
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