Anybody remember those lovely emails we got when they moved over to Evonet? Pity I deleted them. Anybody who stil has it, can you post it on here again?
What was said in it? I think some of them I did not receive for some reason.
This is one I did receive.
"Crystal Web, together with key partners, have performed major upgrades of both our network and our administrative systems, to ensure a better experience for all clients. These exciting upgrades come with some important changes that you’ll need to take note of.
Billing: we have streamlined our billing processes and now make use of a single payment reference per client.
Your unique payment reference can be found on your latest invoice PDF and we will include this standard reference on all future invoicing.
Please ensure that you only use this reference in future when making either SnapScan or EFT payments and please note that all payments are due by the 1st of each month.
We have also implemented a much-requested feature into our new systems, namely the ability to generate our invoices prior to their due date. We will now generate all invoicing on the 23rd of each month, for payment due the 1st of each month. We have been inundated with requests for this feature so that clients can make payment of the correct amount prior to the 1st of each month (the due date for all payments). Please take note that as of 1 March 2018, we have implemented a more automated system for reconciling payments, meaning we can now reconcile payments in no-time at all, as long as the correct payment reference is used. Our systems will auto-suspend services in accordance with our customer relationship agreement should payment not be allocated to your account, so please ensure that you make use of the correct payment reference (as per your latest invoice) for all payments. Debit order clients will not need to make any changes. If you have already made payment using an old reference, please ensure that you update your payment reference as of your next payment. In the interim we are running our legacy systems concurrently to be able to allocate old payment references however this will be switched off very soon.
Client Portal: The client portal has undergone numerous iterations, and we are pleased to announce the launch of our brand new client portal on 9 March 2018, that allows you to manage your account from the comfort of your browser or phone. Upgrades, downgrades, payment information, account statistics, topups, auto-topups, and even rollover data will now be implemented and automated. Capped clients will now receive frequent utilization notifications as well as an SMS when you’re approaching your cap limit. Our full-functioning client portal will now support all clients, including FTTH (and those who had trouble logging in previously), although LTE clients will continue to use the legacy system for the 1st month.
VoIP: We are pleased to announce the launch of our VoIP for all home and business users on 12 March 2018, which you will also be able to manage directly from your client portal.
Communication: we’ve simplified our communication channels significantly with the assistance of key partners and will be sure to stay in touch more frequently (within reason) by SMS, mail, and your client portal.
News server: our news server offering has been popular with a niche audience for many years now, however this service has been temporarily halted while we re-build it from the ground-up. Unfortunately this service was shut down by our supplier without notice to Crystal Web, but hang in there while we re-tool this service for you.
A number of exciting developments and new services will soon launch, including an expansion of our current LTE-Advanced offerings. So stay tuned over the next few weeks and months for some big announcements from Crystal Web, powered by EvoNet.
Regards
Crystal Web Team[https://mandrillapp]"
