Crystal Web DSL performance feedback thread Part 4...

[adsl2]

Things are looking better tonight. I can play on EU servers without constant spikes all the time.

 

[Ho3n3r]

@Ho3n3r....not everyone it seeems

/usage

I guess Orihalcon is also a capped user, then.

 

[Orihalcon]

I guess Orihalcon is also a capped user, then.

I am yes. 150gb capped package.

And holy hell the pings tonight are pathetic!

 

[Orihalcon]

Switch to VoX and it's perfect. AI CW. Get your crap together.

 

[Ho3n3r]

I am yes. 150gb capped package.

Makes sense that they left capped users' usage mails on, then. For us on uncapped it's not really a necessity.

 

[Johnatan56]

Makes sense that they left capped users' usage mails on, then. For us on uncapped it's not really a necessity.

I am on capped and I do not have mail.

 

[kohlhtor]

Speed again limit to 2 mb/s

Speedtest crystal web

Last Result:
Download Speed: 19939 kbps (2492.4 KB/sec transfer rate)
Upload Speed: 2874 kbps (359.3 KB/sec transfer rate)
Latency: 31 ms
Jitter: 4 ms
6/9/2017, 3:33:47 PM

Telkom


Last Result:
Download Speed: 38528 kbps (4816 KB/sec transfer rate)
Upload Speed: 2854 kbps (356.8 KB/sec transfer rate)
Latency: 48 ms
Jitter: 4 ms
6/9/2017, 3:37:27 PM

 

[kohlhtor]

 

[kohlhtor]

And information on support
Support Samurai
It's unfortunately the only information available at the current time.


Support Samurai
The service is offered as a contended service

 

[kripstoe]

Just posting this here for the above who missed it before:

Apparently:

We are currently upgrading the usage mailer on our side, this has stopped the usage emails from being sent but they should be back as soon as the upgrades are done

 

[SauRoNZA]

Makes sense that they left capped users' usage mails on, then. For us on uncapped it's not really a necessity.

I’m on capped and not getting usage emails either.

 

[SauRoNZA]

Apparently:

You know this is a common problem with CW it seems to just take stuff offline.

Any other company you build it first, then test it, then roll it out.

Not at CW. There you take it offline and then test it as you develop it on the users it seems.

It should be a simple switch from old to new. Not weeks of being offline.

Are they going to give me free data while I have no idea how much I’m using?

 

[Mr Scratch]

 

[maximum]

Anybody else experiencing slow downloads in the CT area?....Ive been getting 300-400 kb/s rather than the 2.1 Mb/s on a 20Mb line. Downloads taking ages to complete...
Live chat seems to think its storm damage experienced in Cape Town.
Sppeedtest results are normal.

 

[standerr]

Ask them to check if your account has been de-prioritized. Mine was, because I was supposedly using too much data in my capped account.

 

[adsl2]

Ask them to check if your account has been de-prioritized. Mine was, because I was supposedly using too much data in my capped account.

First time I'm hearing about this

 

[Mr Scratch]

Ask them to check if your account has been de-prioritized. Mine was, because I was supposedly using too much data in my capped account.

:crylaugh:

 

[sammi01]

I’m on capped and not getting usage emails either.

Ditto

 

[Ho3n3r]

Feels like Afrihost all over again. Streaming is utter ****e tonight, and with the added bonus of very sluggish overall internet experience.

 

[kohlhtor]

Again speed limit to 1.2 Mbps normally is 3.8 I think limit capacity same I was happen Friday