Crystal Web DSL performance feedback thread Part 4...

Right, its time for me now finally as well. Been down nearly the entire day now. Whats the process in terms of cancellation, before which date?
 
AfricanTech said:
Mine is still OK? Did you speak to them? Mine went down on Monday morning then I realised that I hadnt changed my login details
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I'm down as well. They say it's an open serve issue and fibre as well as adsl users are affected. Very nice indeed.
 
S7wede said:
I spoke to Telkom earlier and they indicated that my line had been suspended. I hope we get some clear answers instead of technical difficulties as this isn't a mere hardware problem.
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Oh hell no.... it wouldn’t surprise me if Telkom/ Open serve have pulled something since this whole evonet move

Because did we pay CW or Evonet
 
S7wede said:
I spoke to Telkom earlier and they indicated that my line had been suspended. I hope we get some clear answers instead of technical difficulties as this isn't a mere hardware problem.
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Yip, same issue here. My line is suspended and CW says it's a technical issue.
Doesn't make sense to me, they are clearly hiding something.

I regret moving my adsl part of my account over to CW - makes it a pain to leave them now.
 
Yeah same here. My line was "suspended" for no reason. All bills are paid. What is Crystalweb up to? It seems as though they are a ticking time bomb that's about to explode
 
SAguy said:
Yip, same issue here. My line is suspended and CW says it's a technical issue.
Doesn't make sense to me, they are clearly hiding something.

I regret moving my adsl part of my account over to CW - makes it a pain to leave them now.
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Same with me... if it’s a line suspension then that can’t be good.
 
To hell with this. I’m moving my line to holding pool.

What happens now if we move to the holding pool, and another ISP picks up our line. Do we then have to pay them as well for the next few weeks a pro rata fee?
 
Icemanbrfc said:
To hell with this. I’m moving my line to holding pool.

What happens now if we move to the holding pool, and another ISP picks up our line. Do we then have to pay them as well for the next few weeks a pro rata fee?
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Me too, this all sounds very dodge to me.
 
SAguy said:
Me too, this all sounds very dodge to me.
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Yeh this doesn’t sound right. Suddenly all our lines are suspended? Nah **** that

If this was a widespread openserve issue, why is it only affecting Crystal Web?
 
We're getting fibre in 2 months, was really hoping to just hang on to CW until then.
So much effort to get my line away from them now.
 
SAguy said:
We're getting fibre in 2 months, was really hoping to just hang on to CW until then.
So much effort to get my line away from them now.
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Do we just fill in the cancellation, and the line gets moved to the holding pool, or do we have to do the cancellation and request the line to be moved?
 
Icemanbrfc said:
Do we just fill in the cancellation, and the line gets moved to the holding pool, or do we have to do the cancellation and request the line to be moved?
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They say:

Please send us an email and request for your line to be moved back to the holding pool.
[email protected]
and they will let you know once its released
 
I also wonder if it's only us that have our ADSL with CW as well...
 
SAguy said:
I also wonder if it's only us that have our ADSL with CW as well...
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Yep, my line is also with them. And I’m guessing here big time, but a suspension generally means that the line hasn’t been paid for. We paid CW, it’s them that needs to pay Openserve the rental. Which if it didn’t happen, means open serve would say wel no money, we suspend your lines
 
According to live chat guy, my line is not suspended on their end. So I’m not sure what is going on
 
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